How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 6,669 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 581 Google reviews tagged “Pet stain & odor removal” · showing 160
What a great experience. Arrived on time, very thorough and extra touches. Highly recommend!
Great job as always. I use Stanley Steemer for carpet cleaning, grout cleaning, hardwood floor cleaning, and furniture cleaning. Always do a great job. Friendly service. No hidden fees. Up front cost so no surprises when it’s time to pay. Highly recommend!
The gentlemen were very polite and thorough. They examined the furniture and explained in detail. My services were very reasonable and they spent an ample amount of time cleaning everything. They made sure to clean existing furniture. I recommend this company highly.
Really good job! Better than my home carpet machine. Tech was very friendly and honest. I will be reaching out for the next cleaning.
My carpet looks so bright and clean! I just moved in here back in January; the carpet was brand new at the time. But with two Corgis and daily life, it’s amazing how much dust and allergens it accumulated. Jakeem did a wonderful job on a few bad spots. He was very talkative and kind and didn’t rush through it at…
We’ve been using Stanley Steemer every four months and have had such a great experience every time! Shawn is our technician and he’s fantastic. He’s always so friendly, professional, and does a great job. We’ve also had them clean our couches and have been really happy with the results. It’s so nice having someone…
We have 4 dogs and 2 cats. Stains are inevitable and hard to get rid of completely but after Joseph left the carpet and tile looked brand new. Definitely will use again.
Izaha did a great job- he took care of the stains as well as the pet hair and ground in kitty litter. We would definitely use you again!
Excellent service. Our technician was professional, polite, and left our carpets looking and smelling great.
He was great! Very Professional!
Jakeem did an excellent job restoring my carpets and sofa to like new. He was very polite and wanted to ensure a thorough clean job. I definitely recommend him as your tech.
Jordan was great.....very courteous and professional. Please send him on future visits!
Friendly, communicative, and did everything they could to help with our pet stain removal!
My experience with Stanley steamer was great beginning to end. Getting a quote and scheduling the service was very easy through their website. They provided text reminders and updates on when my steamer would arrive. Ron arrived on time and was very kind. He was willing to explaining the process letting me know what…
Truly excellent value, work and customer service. Ronald is the man
7 offices 1 hall. Arrived early worked around our schedule and personal
Kenneth was amazing. He absolutely killed it with making the carpets look like we never even lived here. And he was awesome with our little crazy 2 year old husky. Recommend 10000% !!
Shawn did an OUTSTANDING JOB! He was very courteous and friendly. He also up sold me (with NO pressure) on a great package that will save me in the long run. I would highly recommend him and will request him on my next cleaning.
My parents always used Stanley Steemer when I was growing up—I hadn’t, mainly because of the cost. But after this experience, I’m so impressed. Kenyatta went above and beyond. His work was spot on, and it was truly some of the best customer service I’ve received. The world needs more people like him.
A very professional, thorough cleaning on my sofa and area rug! better results than i expected, due to pet wear & year.
Jeff was friendly personable and knowledgeable. He worked hard and did an awesome job!
Ronald was pleasant and quick! Did a great job!
Very friendly, polite young man. Enthusiastic and energetic and got the job done to my standards. I'll always use this company for my cleaning needs whether it be duct work or carpets.
Dwight did a very thorough job. Positive experience! Willing to do as much as we needed to GET IT as CLEAN as possible! THIS IS THE 3rd time we have had Dwight clean our carpets and area rugs. He is AMAZING! Stanley Steemer is always my choice bc it is one stop shop! They do it ALL! PLUS the arrival at our home is…
On time, very easy to book and even reschedule. Very polite and professional. My carpets were covered in pet accidents and they look great.
Both technicians were hard working, considerate individuals. They did excellent work.
Service was great! Their guy Jordan was timely, professional and very personable. Cleaning was thorough and done in a timely manner!
My carpet and furniture look so much better. Jakeem and Pace were great! They kept me informed every step of the way. He was passionate about his work and went above and beyond for our service
Shoutout to DeAndre getting my place back into great shape, thanks so much, appreciate the work
Kenyatta and Savon did an amazing job from beginning to end! They were kind, informative, made sure they knew my expectations and fulfilled them and then some! Two great employees to work for and represent the Stanley Steemer brand!
Christopher and Konstantin were miracle workers. They were on time, explained everything that would be done, very polite, extremely conscientious, and made my old carpets look new again. Konstantin even created a cool checkerboard pattern with the cleaning! I am a long time Stanley Steemer client and have never had anything but great service.
Everything was great. He Drake was very polite and heard what was my problem areas and now it looks like new and smells great!
DeAndre was the best! He was very personable and professional. I'd definitely recommend him and Stanley Steemer.
Jedadiah not only did an amazing wonderful job but while he was cleaning he educated me about what to use and not use when spot cleaning and why. He also told me about the best runners to put under throw rugs. I want him to be my technician every time I get my rugs cleaned!!
Very professional and friendly.
Carpets look brand new! Thanks Konstantin and Amand!
They did a really great job and we’re very professional! And understanding of working around my pets. Thanks again!
Jedidiah from Stanley Steemer did an outstanding job cleaning the carpets in our home. From the moment he arrived, he was professional, courteous, and incredibly respectful. He took the time to explain the process, worked efficiently, and made sure everything was completed to a very high standard. One thing that…
Drake did an excellent job. Our carpet looks new again. He was thorough and very professional.
I've been a client for years and this was by far the best service I've had. Dwight was amazing! Very professional, attentive and made two really dirty rugs(pet stains and high traffic) look brand new. The upholstery looks great as well. Will be requesting Dwight in the future.
Great experience with Brandon & Constantine and Stanley Steemer overall. My carpet looks brand new! And thats saying a lot with two boys and a very large puppy! Highly recommend!
Stanley Steamer to the rescue!! Our carpet looks great and as always exceeding my expectations. Thank you for making me a happy customer once again!!
He was polite, professional, and efficient. Very pleased with my cleaning.
Ricky did a great job on my carpets after my dog left 2 huge gross stains in our loft. He was thorough and asked me to look at his work to make sure it was satisfactory. On time, professional and treated my house with care.
Joseph was so kind! Carpets cleaned!! 10/10 would recommend. Thank you!
Drake provided wonderful service and was upfront about possible limits of service. He provided wonderful results and gave me great tips for how to care for my carpet after he was finished. Drake provided great customer service and was down to earth and very personable.
Kenyatta did a phenomenal job with our carpet and upholstery cleaning! We have multiple animals and moved into a house with pre-existing animal stains as well. He took his time, discussed our problem areas, ensured that everything looked great once done, and made sure we were 100% satisfied with everything we had…
Kenyatta provided excellent customer service leaving our carpet spotless and fresh. Appreciated his efficiency and high attention to detail.
The two gentleman that cleaned my carpet did an excellent job. They worked diligently to remove the dog mishaps! Then they deodorized to make sure there was no unpleasant odor
Happy with the carpet services, but not so much with the upholstery. They left me with a striped looking chair that looks like they should have done a couple more passes to get it fully cleaned!
Not our first time using Stanley Steamer - we won’t use anyone else. The technician who was sent to our house, Kenyatta, is the reason why. Kenyatta was not only thorough and extremely professional, he was considerate and you could tell he cared. After previewing the original area of concern, we added a master…
The duo that showed up were cordial, and friendly. They walked me through the process and all the things I needed to note about the after care and anything to look out for.
Excellent job by Jedadiah F. I was most definitely provided first-class customer service. He explained things that I had never been told. I highly recommend that his hard work be commended! He did a fantastic job!! Thanks,
Kitt and Oliver did a great job, were polite and professional, and did an awesome job getting some yucky puppy spots out of the carpet. Appreciate the easy online booking, and the notification of arrival text- vey helpful. 4/29-Today it was Kitt and Saquan who came out to do the carpets, and they did an awesome job…
Outstanding performance. Very professional. Promote him.
FANTASTIC👏👏👏👏
RONALD was an excellent technician. He was attentive and the carpet looked great. ALL STAINSB AREB GONE. I will call and request him again!
The salesman that clean my carpet was excellent mannerism on time very professional and nice personality 👏🏾👏🏾🎉would love to have him all the time !!
Was very happy with the professional service. The carpets looked great ! Very happy with Chris and Constantine. They were knowledgeable and did a very professional job ! They also did a great job on the upholstery cleaning
Joseph did a fantastic job on our carpet. He was friendly and professional. It was a great first experience with Stanley Steemer!
Jake did an excellent job. Very knowledgeable very quick Put the time to explain everything answered all my questions. Made my carpet look new
Jordan was Extremely nice and very fast! Made sure to have me check each area. He worked around our two cats and was friendly with them! We will be using this company again in the future.
Constantin and Christopher were absolutely fantastic. They were 100% efficient and 100% effective. They paid attention to every detail and also, put their own personal touches on the service. These two are some of the very best and I want them to come back every single time I use Stanley Steemer!
Edit: Just had another cleaning with Devin, and he was fantastic, as usual. Love having Stanley Steemer out to freshen up the carpets. Keon and Colton were both very professional and delivered fantastic service while doing a wonderful job. I had a 'problem area' on our carpet where a dog has had multiple accidents,…
It was great carpets look new again my steamer guy was awesome
Jed was a fantastic technician. Very professional, knows his job very well, friendly and quick. Jed helped me out big time as I prepped my house to put on the market. His service was very much appreciated. Paid a pretty good price for the service. I did not find it overpriced by any means. Thanks again Jed for your help.
We had an outstanding technician (Kenyatta) (sp?) who came to our home today and he was outstanding! He was so nice, fast, and efficient. When he finished with our carpets, they looked absolutely amazing! Thank you Kenyatta!!
Dwight, Jeremy, and Zachary provided an exceptional service! I highly recommend for carpet and upholstery cleaning. I also had my air ducts cleaned. They all were efficient and provided insight into the process.
I definitely will ask for Kitt in the future. He was very helpful and thorough as well.
We had our hallway & staircase done and the carpet is extremely old and they were able to do exactly what I needed them too. Very good service!
Elijah Partee was prompt, professional, and courteous.
We have always had great experiences with Stanley Steamer! We had lived in the area for over 25 years and had them clean our carpets every 6 months for almost 15 years and now that we have hardwoods called them back to also clean our area rugs! Always recommend to others looking for hardworking reliable carpet cleaning professionals!
Polite and professional, they were fast and did a great job
Jalen and Konstantin were professional, pleasant and explained the work to be done . They were fine representatives for your company and would want them when I need your service again.
Kenyatta was extremely professional, took the time to explain things to me. Did a great job from start to finish. He earned a tip from me. Well done Stanley Steemer on this hire!
My tech was DeAndre. I got my front room carpet Oder eliminator cleaned and deodorized. My tech did a wonderful job at explaining what would work best since I have dogs and also let me know that carpet pad can also hold orders as well. DeAndre did wonderful at preparing the room and making sure everything was…
DeAndre our technician was outstanding! He went above and beyond to really get out some deep stains. Was very helpful with moving items. Excellent service and really hard worker.
Did a great job shampooing our couches, stairs, and hallways areas!
Very professional. Both our technicians did a wonderful job and provided great information on preventative care.
Kit was great to work with and did a fantastic job. Very professional.
They did a awesome job on my sectional. Very professional and super kind. I would recommend these 2 men to everybody
Very efficient and knowledgeable. High quality work and extremely satisfied with finished job.
These gentlemen were very amazing. They schooled me on a few things and definitely believe they got the job done I can’t wait to have them come back out. Thank you so much.
Ron was professional, courteous and friendly. Very respectful of my home and was very knowledgeable in answering questions that I had.
Jakeem was generous and professional. My carpet looks brand new. Thank you!
Shawn and Jalen did a great job. Very thorough. Patient and helpful to make sure everything got moved and cleaned.
Oliver and Cole were super helpful in taking care of a disaster caused by our jerk of a dog. They were professional and efficient.
Ronald always does a fantastic, thorough job.
Jedadiah did a terrific job! Carpet looks great! He was very professional and efficient. Thank you.
Jeffrey is a great brand ambassador for Stanley Steemer and he does an amazing job! Will definitely use Stanley Steemer again!
Issac and Oliver were nothing less than STELLAR! They came out as a re-do for my carpet. They listened to my concerns, and recognized what needed to be done to make the carpet clean. This team of men knows their business. I will most definitely be requesting these expert carpet cleaners in the future!! Thank you gentlemen! .
Stanley steamer was here and they did an incredible job. we hadn’t been able to think about cleaning carpets for a few years due to our caregiving duties of my mother. It feels so good to get the carpets brilliantly cleaned. We also have four kitties and so they make their own little messes now and then and…
Dwight and Oliver did a great job on my carpet! They were very courteous and polite. It was a good experience and I will have Stanley Steemer out again.
Our rep was very knowledgeable and he was super chill. Talking with him about the cleaning process, timeline for next cleaning, and maintaining the cleanliness was really good information. My wife and I couldn't be happier. 4 stars for the cost though on a loveseat and full couch was almost $400.... 😬😤😮💨
Great service and very professional. Excellent job
Stanley steamer has always had an excellent reputation and they did a fantastic job again by cleaning our dryer vent! Donald did a fantastic job and was extremely knowledgeable.. I would ask for him to come back again.
Richard did a fantastic and thorough job. He listened to the needs of each room, made suggestions, and priced out options for me. Removed stains. Communication was great. Richard was very professional and friendly. Highly recommend him.
Wonderful experience from start to finish! My home is ready for the holidays!
Was told upfront that all stains might not come clean due to age and type
The techs were awesome. Had alot of useful information for future turf care
Excellent professional work, pleasant demeanor
Richard did a wonderful job. Thank you so much!
Ricky and Oliver were exceptional. They hit the trouble spots and it looks great. Also explained some further options I could take to keep it looking great. VERY HAPPY!
Great customer service!!!
Kept me updated about his time of arrival. Explained cleaning , deodorizing, stain removal process. Had small things to move around, he told me to relax, that he had it under control. Jediadiah was professional, efficient, friendly guy. You could tell he liked his job, took pride in his work, said he believed…
Great team!
Great job well done!!
The team showed up on time and were extremely thorough. The house looks and smells great.
Scheduling and quote process is easy and fast. Oliver and Jeffrey were polite, fast and friendly. A huge improvement was made in the carpet and tile floors. Not just visually but also in cleanliness and odor. The rooms smell fresh and clean. I was shocked how quickly they were able to finish the job and very…
Both of our service providers were very professional and good with communication. These gentlemen were thorough as well.
Blake was very respectful and did a amazing job.
Jeffery was great and the service he provided was excellent
Jeff and Blake were gracious and professional. They provided great detail and information for maintaining our carpets. They put our dogs at ease and left the carpets looking like new. We will be using them exclusively in the future. I spent a lot of time talking with Jeff and really enjoyed our conversation.
Ben was professional and friendly. He did a great job cleaning my tiled floors and steam cleaning 2 bedrooms and the living room. He paid particular attention to a few stained areas on the carpet as well as the high traffic areas.
Very happy with the service that I received today from Stanley Steamer. They were able to remove pet stains and brighten the carpet. The Technicians were friendly, personable and knowledgeable. I will request them by name on my next carpet cleaning. A job well done. Worthy of the 5 star rating.
Kulwinder was very professional and was very clear in communicating changed/additions to my requested service. He did a great job with everything and was very kind.
I’ve had Shawn from Stanley Steemer out twice now, and both times he’s done an incredible job. This time, he tackled a few puppy accidents from my Tibetan Mastiff and managed to get everything — stains, odor, and all the shedding — completely taken care of. The carpets look amazing, and the whole house smells so…
Will ask for Zachary again. He was great! Walked the rooms with me as I pointed out all the areas of concern. Talked me through what he was going to do and did it. Carpets look great. He was a nice polite person.
Tristan came as expected and did a wonderful job. There was an orange “something” stuck to my stairs and he work diligently and got it out! No more eye sore! Thank you so much!
Exceeded my expectations for professionalism, scheduling flexibility and communication. The finished product looks and smells good. Very satisfied and will use again
Joseph is Courteous, knowledgeable and professional. He did a super job, cleaning the tile floors and carpet with all the pet stains. He eliminated A significant number of large stains. I will definitely request their services again.
Jeremy and his helper came and cleaned our air ducts and dryer vent. They went above and beyond in their service. The before and after photos said it all! They were very professional, knowledgeable and friendly. I highly recommend them.
Bryce was awesome. He got all the spots with no problems and was so professional. Amazing work will definitely hire again.
Online booking was super convenient. Kit’s service was top notch when he came out to do the cleaning. Carpet cleaned up perfectly.
I’ve used Stanley Steemer for years and the staff are always professional and do great work. This latest visit was to clean and deodarize carpet from a pet accident. The results are great - looks and smells good. Thank you Conner!!
Awesome job and excellent service! Will definitely use again.
My carpet tech Richard was quick efficient was able to get the life back into my mom's house carpets that have not been professionally cleaned in 30yrs. Getting ready to put the house on the market they were able to schedule us in last minute. Though not able to get all the prior stains from the carpet caused by…
Kitt arrived and was very professional from the start. He introduced himself and discussed the plan for what he was going to be doing and asked what we would like done. He did a very thorough job and went over certain spots extra to be sure the job was done well. We have 2 dogs that shed a lot and when he was…
Fantastic service
Great service at a fair price. Ben was very polite and did a thorough job. He explained everything he was doing in advance and made sure I was satisfied once he completed the job. In addition to carpet cleaning, we had a bathroom tile floor cleaned and color sealed. It looks brand new! I would highly recommend Stanley Steamer.
The technicians arrive when scheduled and were very efficient. The carpets look great!
Wonderful service- carpet looks brand new!!
Had carpet, tile, area rug, and a couch cleaned and everything looks brand new! Jakeem went above and beyond!
Very efficient and tried very hard to make sure things were just as you expected them to be! 💯🙌 #Efficiency #HardWork #Results #Success
Joe did a great job on her very difficult to clean carpeted areas that are 25 years old. He is very polite and very thorough and I appreciated his high level of customer service.
Jeffrey did an excellent job for us. He was very professional and personable, and he went above and beyond in cleaning and renewing our carpets. Thank you, Jeffrey!
Ricky & James did an incredible job! My carpets look amazing. They even went the extra mile and came back in, after putting away the hose, to clean up one more spot they noticed before they left. Highly recommend! Thank you!
Frank and Constantin were awesome! 12/10 customer service. They were also very quick and efficient. Will continue requesting both of them any time I need a Stanley Steemer service!
Brandon was kind courteous neat and very professional. He did an excellent and thorough job. I will request Brandon at all of my further appointments with Stanley steamer. I would recommend Brandon as a technician to anyone.
WOW the work was amazing! I will be requesting this teams services each time I have Stanley Steamer out to my house! Can’t say enough good things of the work that was compl
The technicians were knowelagabe, professional and friendly. They did everything I wanted and even had some suggestions that were helpful. Great service! And nice to know it is thoroughly cleaned by experts
Very professional Abdidid a great job
As usual Steemer is Awesome! Arjan and Shane Took their time and made my Carpet looks amazing and smell amazing!! Thanks so much!!
My service was excellent, Todd was excellent and very friendly, answered all my questions.
Marcus really went the extra mile. We will definitely schedule again.
Stanley Steamer has been here twice now since we’ve been in this home. Both times Kitt has been the service representative and he has gone above and beyond. Highly recommend.
He was FANTASTIC!! Probably the best service I've received and I have Stanley Steamer A LOT. He was diligent, informative, and respectful. He noticed things I didn't and corrected it. I couldn't of asked for better service! Thank so much!
Chris & Drey were amazing! Professional, courteous, knowledgeable and very respectful! Will be using them again and would ask for them personally!
Daniel & Konstantin did a great job! Super professional and hard working.
Excellent service- prompt professionals performed our carpet cleaning- Brandon was awesome!
Maria always does such a great job. She is so friendly and explains everything!
The technician Jacob provided excellent service. Very good customer service and a great job cleaning the carpet. He listened to our concers and answered all questions about our carpet care.
Isaiah was excellent!! He was very polite and informative about the process. The rugs look great! I would definitely hire him again
Keon was prompt. Very nice and went over what needed more attention since I have dogs that had a few accidents. Keon was great! I will request him again for all my cleaning needs. My carpet looks brand new. Thank you Keon
Great and timely service. My technician was so friendly - he explained everything and gave me a nice discount for signing up for a service plan.
He was on time and agreed to move the furniture. Very personable.
Very thorough and friendly technician! Simon was terrific and gave me some carpet cleaning tips!
Shane was awesome! Genuinely enjoyed having him be the technician that came out to clean my carpets. :) 10/10 would recommend Shane and Stanley Steemer. Super friendly, put up with my incessant babbling, and was very thorough and professional. Will be using them again and requesting Shane in the future!
Great price for the service. I was recommended additional services based on their professional opinion. Did the job quick and was very polite.
Good attention to detail! My furniture looks brand new!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1260 | $158–$347 |
| General carpet cleaning | 1127 | $153–$334 |
| Pet stain & odor removal | 578 | $139–$373 |
| Upholstery cleaning | 512 | $170–$340 |
| Area rug cleaning | 290 | $163–$477 |
| HVAC duct & vent cleaning | 184 | $471–$1.1k |
| Carpet cleaning | 168 | $139–$315 |
| Flooring | 82 | $536–$1.1k |
