Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

East Peoria, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 1,544 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 82% of apartment cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of apartment cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$506
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Area rug cleaning” · showing 20

Kiersten3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First time customer and the results were better than expected!! Well worth every dollar! 8 years of built up dirt on my lvt floors, area rug and furniture gone in a matter of just a couple hours! Amazing work. Thanks!

Paid $500+Reasonable priceFlood restorationUpholstery cleaningArea rug cleaning
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tyler was very friendly and did a great job of getting the stains out of our rugs.

Paid $150–200Reasonable priceArea rug cleaning
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Their technicians were very friendly, thorough and quick. Would recommend and do again!

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Kris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

From this point on I will request and also recommend Armando Antunez when I havr my carpets and tile cleaned. Armando was so professional, kind and through today. He did and excellent job!!

Paid $200–250Great priceCarpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Charity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have 5 kids. A dog. 2 cats. They did an amazing job!

Customer photo from Charity's review
Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Lojo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carpet and upholstery cleaning, sanitizing, deodorizing, and protecting. Schedules yesterday afternoon for this morning, so very quick turnaround. Techs were friendly, fast, and did an awesome job!!

Paid $350–400Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Melissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had Justin clean a bedroom floor. The room had never been professionally cleaned before. It looks amazing. He is a very professional and nice young man I highly recommend him.

Paid $150–200Great priceCarpet steam cleaningArea rug cleaning
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job, courteous, and well versed in their job!

Paid $150–200Reasonable priceArea rug cleaning
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeff did an excellent job on all my carpets. He spent extra time working on corners. Best tech I have had with Stanley.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
JamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician, Curtis, did an excellent job. He was thorough and professional, courteous and personable. The expense was very fair.

Carpet steam cleaningGeneral carpet cleaningArea rug cleaning
Linda13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Top notch carpet, tile, and upholstery cleaning. I’m always impressed with the results and professionalism of the staff. Highly recommend! I won’t trust my cleaning to any other company.

Carpet steam cleaningUpholstery cleaningArea rug cleaning+ Punctuality+ Quality+ Professionalism
TheresaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have used Stanley Steemer for years and they have always been awesome! Today was no exception… We had two rooms cleaned and they look amazing!

Area rug cleaningGeneral carpet cleaning
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

He was professional and efficient. The carpet areas look good. Would use him again! Very accommodating to my extra request.

Area rug cleaningGeneral carpet cleaning+ Responsiveness
Tina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The guys who cleaned our carpets were very nice and professional. We are very happy with the results!

Carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
SueLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can always depend on you to do a great job.

Carpet steam cleaningArea rug cleaning+ Quality
Devin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great guy, great job!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Curtis did a fabulous job!

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Rocio4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Not only were they efficient and effective… my house smells so clean ! Great service

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Theresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were great. Hardworking, precessional, and friendly. Thank you!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Melinda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Stanley Steamer come out and clean both mattresses. I have mattress protectors but one failed when a stitch popped on my leg and bled (alot) through the protector. They gave me tips in the event this were to happen again. Always leave your spot wet and call them asap. Both mattresses look brand new. One is and…

Area rug cleaningMattress cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (31 more) →

Price

$2590% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning347$183–$359
General carpet cleaning238$209–$536
Upholstery cleaning122$170–$366
Pet stain & odor removal119—
Area rug cleaning51$170–$506
Carpet cleaning49$124–$222
HVAC duct & vent cleaning28$536–$1.1k
Mold mitigation6—

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