Carpet cleaning service · East Peoria, IL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 64 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★1,544 Google reviews · 24 photos
91%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professionalism, and thoroughness of the staff during carpet, furniture, and floor cleaning services. Positive feedback highlights effective stain removal and friendly communication, with many noting that carpets appear significantly improved after treatment. However, recurring criticisms in lower-rated reviews involve unexpected price increases, incomplete stain removal, and instances where technicians left dust behind or rushed the cleaning process.
Google rating: 4.8 out of 5 from 1,544 reviews (91% five-star).
Reviews on this page: 1,544 Google reviews (1,223 with written comments, 48 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 31, 2026.
Service: Apartment Cleaning Service serving East Peoria, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 85/100 on this factor. Category median: 93.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 82/100 on this factor. Category median: 92.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 79/100 on this factor. Category median: 94.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
1,544 Google reviews we collected
4.8of 5
5 stars1,41091%
4 stars614%
3 stars151%
2 stars211%
1 star372%
Praise vs complaints
Phrases our text analysis found in 1,223 written reviews
97%praise
Praise2,05697%
Complaints563%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price7628%
Reasonable17465%
Overpriced73%
Not sure124%
$2590% vs typical apartment cleaning services
Middle half of what 241 customers paid ($170–$409) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude71434%
Quality & results59728%
Speed & response33916%
Would recommend20710%
Communication1457%
Price & value874%
Honesty & trust231%
What customers talk about
We read 1,223 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jamere was prompt, courteous, and did a wonderful job.”
“The First gentleman Elijah who walked in my house mumbles his words, unprofessional, and not friendly.”
“Very thorough and helpful with handicapped husband.”
“Very poor service very unprofessional and poor rushed job on my stairs & sectional will not recommend”
“Friendly, professional, attention to detail, and prompt.”
“I was updated on this delay, so at least on that aspect I am OK.”
“He made it a priority to do an outstanding job, and I would recommend him to any Stanley Steamer customer.”
“Do not recommend using this company if you don't live next door!”
“Very professional very good communication and excellent service”
“So let me preface this by saying this is not service related, but my calls and voice have been ignored.”
“The carpets look great and the deodorizer was well worth it if you have any pets at home.”
“They're 2 employees looked at the invoice and noticed we were overcharged and told us it should have been $100 max to do this shower and seal it (whic…”
“What truly impressed me was Armando's honesty and integrity.”
“Not trust worthy is my feeling as I felt they purposefully leave out the so the tech when he comes can bargain and we are forced to accept it.”
People customers mention
Steamer54 reviews
Justin38 reviews
Armando20 reviews
Curtis20 reviews
Isaac19 reviews
Noah19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
KKelliLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
Jamere was excellent! The carpets truly look brand new. I was very impressed with the outcome and efficiency!
VVicki14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Simply excellent job on old and dirty carpets. In addition, he was very congenial and expedient.
TThriftyDeeLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★
Always punctual and do a good job. Have used them multiple times and will continue to do so. The workers are pleasant and professional just as expected.
CCathy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Justin did a great job cleaning carpet. He was professional, friendly and courteous.
MMacie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a WONDERFUL experience with Stanley Steamer! We just moved into a new home and we were having a lot of difficulties cleaning the floors. Justin came and was able to get the floors cleaned perfectly!!! They look and feel so much better!! 10/10!!
Paid $450–500Reasonable priceService not listed
EEleanor6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Justin did a great job with our carpet cleaning. He made it a priority to do an outstanding job, and I would recommend him to any Stanley Steamer customer.
Jamere was excellent! The carpets truly look brand new. I was very impressed with the outcome and efficiency!
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 14 hours ago
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
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Amy Arndt1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Jamere was prompt, courteous, and did a wonderful job.
Price assessment: Great price
Price: $350–400
Services: Carpet cleaning
Response from the owner · 17 hours ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
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Vicki Mohr14 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Always punctual and do a good job. Have used them multiple times and will continue to do so. The workers are pleasant and professional just as expected.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a day ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
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Lisa WhiteLocal Guide · 20 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I am over the moon with the results of my carpet. He went above to get the stains out of my carpet. I will make a point to use Stanley Steamer in the future.
Services: Carpet steam cleaning
Response from the owner · a day ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
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Cathy Trowbridge5 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Justin did a great job cleaning carpet. He was professional, friendly and courteous.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a day ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
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Anita Jurick4 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Curtis was great. He did a wonderful job. I would use him again if neefed.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 4 days ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
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Phyllis Baylor1 reviewiTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
Very thorough and helpful with handicapped husband. Nice guys
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Carpet cleaning, Service not listed
Response from the owner · 4 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
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just MeLocal Guide · 68 reviewsiTotal number of Google reviews just has written across all businesses on Google Maps, not just this one.
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
