Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

East Peoria, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 1,544 Google reviews

📞 Call (309) 692-1990Request a call backWebsite ↗

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 82% of apartment cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of apartment cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.347
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 347 Google reviews tagged “Carpet steam cleaning” · showing 20

KelliLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★

Jamere was excellent! The carpets truly look brand new. I was very impressed with the outcome and efficiency!

Paid $300–350Reasonable priceCarpet steam cleaning
Vicki14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Simply excellent job on old and dirty carpets. In addition, he was very congenial and expedient.

Paid $300–350Reasonable priceCarpet steam cleaning
ThriftyDeeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★

Always punctual and do a good job. Have used them multiple times and will continue to do so. The workers are pleasant and professional just as expected.

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaning
LisaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I am over the moon with the results of my carpet. He went above to get the stains out of my carpet. I will make a point to use Stanley Steamer in the future.

Carpet steam cleaning
Cathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Justin did a great job cleaning carpet. He was professional, friendly and courteous.

Paid $100–150Reasonable priceCarpet steam cleaning
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Thank you. Chad did an amazing job. Carpets look great.

Carpet steam cleaning
Diane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Curtis was great. He did a wonderful job. I would use him again if neefed.

Paid $300–350Reasonable priceCarpet steam cleaning
Phyllis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Very thorough and helpful with handicapped husband. Nice guys

Paid $500+Reasonable priceCarpet steam cleaningCarpet cleaningService not listed
Eleanor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Justin did a great job with our carpet cleaning. He made it a priority to do an outstanding job, and I would recommend him to any Stanley Steamer customer.

Paid $250–300Reasonable priceCarpet steam cleaning
MrLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very professional very good communication and excellent service

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Lewis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Good job

Paid $300–350Reasonable priceCarpet steam cleaning
Candice13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Armando & Elijah did an excellent job today cleaning my runners & area rug. I forgot to tell them about 1 additional runner I needed cleaned & even though they packed everything up they took it back out and completed the job. Very polite & professional. 10/10

Paid $200–250Reasonable priceCarpet steam cleaning
JulieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Quick and cleaned

Paid $100–150Great priceCarpet steam cleaning
JacquieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great techs and customer service.

Paid $150–200Reasonable priceCarpet steam cleaning
RobertLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

Reading other reviews I must not have gotten the A team. The First gentleman Elijah who walked in my house mumbles his words, unprofessional, and not friendly. They wore protectors on their shoes but when they walked back outside they didn’t take them off and tracked the dirt right back in. I paid for a deodorizer…

Paid $300–350OverpricedCarpet steam cleaning
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

The gentleman who shampooed my carpet was very thorough and quick. Did a great job. The only thing I feel was wrong was I ordered this during a sale price of 139.00 for 2 rooms and a hallway. It ended up being 30.00 more. No explanation.

Paid $150–200Not sureCarpet steam cleaning
evan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great crew, extremely polite and did a great job. Reasonable prices, couldn’t ask for more.

Great priceCarpet steam cleaningUpholstery cleaning
Emily10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin was very friendly and extremely knowledgeable and informative. He walked me through each step of the stain removal process answering any questions I had. He was very thorough, and the finished product was better than I expected. I definitely recommend Stanley Steamers and Justin. He obviously loves this work and makes stain removing sound exciting!

Paid $100–150Great priceCarpet steam cleaningMattress cleaning
LisaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Took their time and did exactly as asked!

Paid $150–200Reasonable priceCarpet steam cleaning
Vivian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Stanley Streamer did a great job removing the stains and smell from a rental property carpets.

Paid $200–250Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (327 more) →

Price

$2590% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning347$183–$359
General carpet cleaning238$209–$536
Upholstery cleaning122$170–$366
Pet stain & odor removal119—
Area rug cleaning51$170–$506
Carpet cleaning49$124–$222
HVAC duct & vent cleaning28$536–$1.1k
Mold mitigation6—

Compare with

Tristar Window Cleaning logoTristar Window CleaningExperts Score 99East Peoria · 5.00★WinBros logoWinBrosExperts Score 94East Peoria · 4.98★Squeegee Squad - Peoria logoSqueegee Squad - PeoriaExperts Score 90East Peoria · 4.90★