Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

East Peoria, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 1,544 Google reviews

📞 Call (309) 692-1990Request a call backWebsite ↗

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 82% of apartment cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of apartment cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.238
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 238 Google reviews tagged “General carpet cleaning” · showing 20

ThriftyDeeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★

Always punctual and do a good job. Have used them multiple times and will continue to do so. The workers are pleasant and professional just as expected.

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaning
MrLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very professional very good communication and excellent service

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Jametta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always does a great job

Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Their technicians were very friendly, thorough and quick. Would recommend and do again!

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Randy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Arrived shortly after notification, introduced themselves and got to work.

Paid $100–150Great priceGeneral carpet cleaning
Beki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tyler was amazing! A true pro, the carpeting has never looked better!

Paid $500+Reasonable priceGeneral carpet cleaning
OnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job. Professional and a repeat service for us. Whole house's carpet was cleaned. Would use again. Will use when we get duct cleaning as well.

Paid $300–350Reasonable priceGeneral carpet cleaning
Charity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have 5 kids. A dog. 2 cats. They did an amazing job!

Customer photo from Charity's review
Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Pat11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

All good experience. Scheduling was easy and everything else fell right in line!! Armando was professional and accomplished!! Thank you!!

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Beverly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always on time and the areas look great

General carpet cleaning
Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Moving out cleaning

Paid $500+OverpricedGeneral carpet cleaningService not listed
Jr7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Aleah was a team of one. Probably the hardest worker I have seen in any industry. Very through with extreme attention to detail. She did the work of 2 people! This young lady deserves a raise!!

Paid $350–400Reasonable priceGeneral carpet cleaningCarpet cleaning
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Was a lot to get done today - Justin was so incredible to work with!! I was super thankful for his kindness and understanding to clean our long overdue areas without judgement! I should have grabbed pictures before to show the comparison because it is an amazing difference! I felt like a huge weight was lifted off…

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

I paid for a living room and hallway carpet cleaning- the living room is decent size and unfortunately the carpet still smells as if it was never cleaned. The technicians were friendly however they rushed the cleaning process and were out in 45 minutes. They spent more time talking and setting things up than they…

Paid $200–250OverpricedCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
CarltonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great job by the crew! Worked quickly.

Paid $200–250Reasonable priceGeneral carpet cleaning
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Looks wonderful!!!!

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
CatherineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Efficiently cleaned all my carpeted areas,including stairs; offered extra treatments that were well worth it. Took care not to damage anything. Nice crew that did a great job.

Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeff did an excellent job on all my carpets. He spent extra time working on corners. Best tech I have had with Stanley.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Jessie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They did a great job cleaning and scotch guarding carpet that hasn’t been cleaned in several years. They did a great job cleaning my sofas.

General carpet cleaning+ Quality+ Professionalism+ Value
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had the pleasure of having Jeff from Stanley Steemer come out, and I cannot say enough good things about him! He went above and beyond - picking up so much off the floors, which was no easy task. He handled a tough job with such professionalism and care. Jeff was extremely polite, kind, and respectful the entire…

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning

Show more general carpet cleaning reviews (218 more) →

Price

$2590% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning347$183–$359
General carpet cleaning238$209–$536
Upholstery cleaning122$170–$366
Pet stain & odor removal119—
Area rug cleaning51$170–$506
Carpet cleaning49$124–$222
HVAC duct & vent cleaning28$536–$1.1k
Mold mitigation6—

Compare with

Tristar Window Cleaning logoTristar Window CleaningExperts Score 99East Peoria · 5.00★WinBros logoWinBrosExperts Score 94East Peoria · 4.98★Squeegee Squad - Peoria logoSqueegee Squad - PeoriaExperts Score 90East Peoria · 4.90★