Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

East Peoria, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 1,544 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 82% of apartment cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of apartment cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.122
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 122 Google reviews tagged “Upholstery cleaning” · showing 20

Valerie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jamere was very polite and did an excellent job cleaning our furniture. I would not hesitate to call Stanley Steemer again.

Reasonable priceUpholstery cleaning
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Fast, efficient, professional and on time! Great customer service.

Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
evan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great crew, extremely polite and did a great job. Reasonable prices, couldn’t ask for more.

Great priceCarpet steam cleaningUpholstery cleaning
Kiersten3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First time customer and the results were better than expected!! Well worth every dollar! 8 years of built up dirt on my lvt floors, area rug and furniture gone in a matter of just a couple hours! Amazing work. Thanks!

Paid $500+Reasonable priceFlood restorationUpholstery cleaningArea rug cleaning
Lynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Armando and Sean are a super team. I always ask for them. I am sure every team is good but they know my house and dogs and provide services over and beyond expectations. We have 3 senior hounds who run the house. They sometimes have more challenges than normal but the carpets and furniture look good as new when they are done.

Carpet steam cleaningUpholstery cleaning
Roy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I liked Jeff , I feel the work was quickly as possible and I’m happy with the results

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Karin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler and Elijah were knowledgeable, courteous and very professional. They did a wonderful job! I would recommend them both. I always use Stanley Steamer when I need something cleaned.

Upholstery cleaningCarpet cleaning
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quality job and very informative !!!

Paid $150–200Great priceUpholstery cleaning
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was very sweet!

Paid $250–300Great priceUpholstery cleaning
Dee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazed at how great our 20 year old carpet looks after Justin gave it a good steam cleaning!! He did a fantastic job & was very professional & thorough, yet so friendly!! Will definitely use Stanley Steemer again!!!!!

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very happy with results! Technician did a great job and was very polite/respectful!

Carpet steam cleaningUpholstery cleaning
ToddLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very happy with Justin at Stanley Steamer. He was a hard worker. Very friendly and quality work. Thank you Justin

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Robyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience. Great professional job. Thank you

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Stanley Steemer has always done a very good job whenever I have used them throughout the years. This time they cleaned an extra large sectional couch. Very happy with their service. Jeff was on time, did a great job, and was professional and nice. I would recommend Stanley Steemer! Thank you!

Paid $350–400Reasonable priceUpholstery cleaning
Lil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

Didn’t really clean it that good or deodorize like they said I could cleaned it myself with shampoo for these results was not worth 189 dollars

Paid $150–200Reasonable priceUpholstery cleaning
Lojo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carpet and upholstery cleaning, sanitizing, deodorizing, and protecting. Schedules yesterday afternoon for this morning, so very quick turnaround. Techs were friendly, fast, and did an awesome job!!

Paid $350–400Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
NonellaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

a fantastic job and get they gave me a good price and very professional

Paid $150–200Reasonable priceUpholstery cleaning
Charles7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Curtis and Charles were on time and very professional. They answers any question that I had, and I would definitely recommend Stanley Steemer services.

Paid $300–350Reasonable priceUpholstery cleaning
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Efficient and friendly

Paid $150–200Reasonable priceUpholstery cleaning
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The two people were very nice, very informative and worked quickly. I would work with them again.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning

Show more upholstery cleaning reviews (102 more) →

Price

$2590% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning347$183–$359
General carpet cleaning238$209–$536
Upholstery cleaning122$170–$366
Pet stain & odor removal119—
Area rug cleaning51$170–$506
Carpet cleaning49$124–$222
HVAC duct & vent cleaning28$536–$1.1k
Mold mitigation6—

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