Carpet cleaning service · Eugene, OR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★1,084 Google reviews · 23 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professionalism, and thoroughness of the carpet and air duct cleaning services, noting clear communication and competitive estimates. However, lower-rated reviews highlight concerns about pricing relative to the time spent, incomplete cleaning of specific stains, and instances where furniture was not moved or baseboards were damaged during the process.
Google rating: 4.9 out of 5 from 1,084 reviews (94% five-star).
Reviews on this page: 1,084 Google reviews (867 with written comments, 42 with photos).
Owner responses: the business replied to 92% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Stanley SteemerUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 90/100 on this factor. Category median: 96.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 90/100 on this factor. Category median: 94.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
1,084 Google reviews we collected
4.9of 5
5 stars1,01594%
4 stars343%
3 stars172%
2 stars71%
1 star111%
Praise vs complaints
Phrases our text analysis found in 867 written reviews
99%praise
Praise1,54799%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price5225%
Reasonable14268%
Overpriced73%
Not sure73%
$303+26% vs typical upholstery cleaning
Middle half of what 187 customers paid ($209–$427) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude50532%
Quality & results45529%
Speed & response33621%
Would recommend1238%
Price & value704%
Communication654%
Honesty & trust91%
What customers talk about
We read 867 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nick was very thorough and knowledgeable while quoting!”
“Clayton and Justin cleaned my carpet in my Sisters home and they were on time, professional and did an amazing job.”
“I originally gave a great review, but the guy came out 3 times and still didn't resolve the issue.”
“The carpets look beautiful, and he did them in a timely manner.”
“I would highly recommend them to anyone needing carpet cleaning.”
“I would not recommend Stanley Steemer to anyone.”
“The process was nicely explained by Nick and at a reasonable price.”
“5 hours for $400 what a ripoff, should have rented a floor cleaner at Home Depot and did it myself.”
“explained what he was gonna do, asked If I needed any additional services and if I had any questions.”
“Stanley Steemer is a reliable and efficient company to clean floors and ducts!”
People customers mention
Kevin42 reviews
Steamer35 reviews
Tim34 reviews
Clay13 reviews
Shane12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
DiegoLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Clayton and Justin cleaned my carpet in my Sisters home and they were on time, professional and did an amazing job. I would highly recommend them to anyone needing carpet cleaning.
Paid $350–400Great priceCarpet steam cleaning
Edward8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Everything looks great. I’ve always had exceptional service with SS. Like everything their prices have really gone up but I’m happy with the results.
LeAnne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I'm very pleased with both the customer service and with the results. The guys took a filthy, stinky carpet exposed to 20+ years of puppies, kittens, kids, grandkids, country mud and dust and made it look and smell like new. Thank you so much. Great job!!
Melanie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Kevin did an awesome job! The carpets look beautiful, and he did them in a timely manner.
Jennifer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Alex was great. He worked diligently on a stain that no other company could get out. The carpet is still wet, but I looks like he got it out 🙂 Thanks Alex
E1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Kevin was great.. explained what he was gonna do, asked If I needed any additional services and if I had any questions. Gave some tips for afterwards.
Nick was very thorough and knowledgeable while quoting!
Response from the owner · 12 hours ago
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Duck- ULocal Guide · 30 reviewsiTotal number of Google reviews Duck- has written across all businesses on Google Maps, not just this one.
Nick was great. He listened and answered all my questions. He gave me a very competitive estimate on air ducts and vents cleaning. We will think about the estimates we received and let you know. Thanks again Nick!
Services: Service not listed
Response from the owner · a day ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Diane McDaniel1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Very friendly, professional and thorough!!.. they really did a good job!!🤗
Price assessment: Reasonable price
Price: $500+
Services: HVAC duct & vent cleaning
Response from the owner · 3 days ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Diego MesaLocal Guide · 45 reviewsiTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Clayton and Justin cleaned my carpet in my Sisters home and they were on time, professional and did an amazing job. I would highly recommend them to anyone needing carpet cleaning.
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · 4 days ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Jackie Jack13 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Kevin was friendly, professional and efficient
My service could not have been better. Very straightforward with no hidden costs.
I will definitely use their service again and would recommend to my loved ones 🥰
Response from the owner · 5 days ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Edward Ross8 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Chuck Lesowske2 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Great service. Showed up at the time they told me, did a very professional job A plus
Response from the owner · a week ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
LeAnne King5 reviewsiTotal number of Google reviews LeAnne has written across all businesses on Google Maps, not just this one.
I'm very pleased with both the customer service and with the results. The guys took a filthy, stinky carpet exposed to 20+ years of puppies, kittens, kids, grandkids, country mud and dust and made it look and smell like new. Thank you so much. Great job!!
Price assessment: Great price
Price: $400–450
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 4 years ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Melanie Knadler6 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Always nice to have the guys at Stanley Steamer help us take care of our home.
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
