Kristin Erratchu7 reviewsTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePolite, professional team. Did a great job.
- Services: HVAC duct & vent cleaning
Stanley Steemer
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 42 stone cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 39%
4.9 ★★★★★ 1,014 Google reviews · 24 photos
93%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$277typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Stanley Steemer at a glance
Google reviewers rate Stanley Steemer 4.9 out of 5 based on 1014 reviews, with the owner responding to 89% of them. Customers frequently praise the team for punctuality, professionalism, and effective removal of stains, pet odors, and dirt from carpets, rugs, and furniture. Many note that staff are courteous, informative, and efficient, often highlighting specific results like fresh smells and clean surfaces. However, some low-star reviews criticize incomplete cleaning of specific areas, persistent odors, or perceived overpricing relative to the work performed.
- Google rating: 4.9 out of 5 from 1,014 reviews (93% five-star).
- Reviews on this page: 1,014 Google reviews (868 with written comments, 46 with photos).
- Owner responses: the business replied to 89% of reviews.
- Most recent review: October 28, 2026.
- Service: Stone Cleaning Service serving Fresno, California.
Data from Google, last updated October 29, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 90/100 on this factor. Category median: 96.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 91/100 on this factor. Category median: 97.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 92/100 on this factor. Category median: 96.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
1,014 Google reviews we collected
- 5 stars93893%
- 4 stars434%
- 3 stars141%
- 2 stars81%
- 1 star111%
Praise vs complaints
Phrases our text analysis found in 868 written reviews
- Praise1,54699%
- Complaints161%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price6031%
- Reasonable12264%
- Overpriced53%
- Not sure42%
$277+12% vs typical stone cleaning services
Middle half of what 170 customers paid ($176–$447) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude52734%
- Quality & results43028%
- Speed & response28818%
- Would recommend16811%
- Communication775%
- Price & value554%
- Honesty & trust171%
What customers talk about
We read 868 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super great job and the professionalism is like no other and super clean no mess at all.”
“Ashton did a great job and made sure everything was just how I wanted it before he left.”
“I've seen pictures of horrible carpet and mine was not bad.”
“Arrived right on time, courteous, worked quickly, answered our questions clearly, finished fast”
“I highly recommend Stanley Steemer, especially Zach's team.”
“I do not recommend Stanley Steemer for tile cleaning.”
“They took the time to explain the process and did an amazing job removing stains and refreshing our carpets.”
“We asked to thrown in small adjustments and they accommodated at a reasonable price.”
“Over priced and a scam didn’t clean my air ducts they just took my money and told me there was nothing to clean smh and didn’t clean my carpet I am no…”
“If you're looking for reliable carpet and floor cleaning, Stanley Steemer is the way to go!”
People customers mention
- Steamer 46 reviews
- Jose 23 reviews
- Tyrone 18 reviews
- Ashton 15 reviews
- Gary 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Ivan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Super great job and the professionalism is like no other and super clean no mess at all. Stanley Streemer are a keeper see you every 2 years. Ducting job super awesome. Love the discount as a Costco member.
Paid $500+Great priceHVAC duct & vent cleaning
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Ashton did a great job and made sure everything was just how I wanted it before he left. I think he deserves a raise! 😃
Paid $150–200Reasonable price
james4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Arrived right on time, courteous, worked quickly, answered our questions clearly, finished fast
Paid $500+Reasonable priceCarpet steam cleaning
Robin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
He was pleasant, efficient and quick. Thank you so much for your service and kindness I would definitely choose him again.
Paid $100–150Great priceCarpet steam cleaning
Yolanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Both gentleman were courteous and work performed was excellent, also they were informative✌️
Paid $150–200Reasonable price
mikeLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great. On time did a great job , very efficient .we will use you again. George was very good.
Paid $100–150Great priceCarpet steam cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 272 | $146–$327 |
| General carpet cleaning | 109 | $139–$309 |
| Upholstery cleaning | 89 | $183–$373 |
| Pet stain & odor removal | 67 | $151–$373 |
| Area rug cleaning | 55 | $176–$310 |
| Carpet cleaning | 26 | $164–$311 |
| HVAC duct & vent cleaning | 16 | $476–$1.1k |
| Mattress cleaning | 5 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,014 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Doreen Lee Kawaguchi7 reviewsTotal number of Google reviews Doreen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job! Polite young man!
- Price assessment: Overpriced
- Price: $350–400
- Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
We value your feedback and appreciate you taking the time to give us a review! Thank you again!
debbie yanez10 reviewsTotal number of Google reviews debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery thorough and professional, great service! Always on time and reliable!
- Price assessment: Great price
- Price: $500+
- Services: HVAC duct & vent cleaning
- Services: Carpet steam cleaning
Response from the owner · Edited 11 months ago
Thank you for reviewing Stanley Steemer. We appreciate your business and are happy to hear you are pleased with the services you had done.
scott callison4 reviewsTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
- Price assessment: Great price
- Price: $100–150
- Services: Water removal, Carpet steam cleaning
Ivan Pagan6 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper great job and the professionalism is like no other and super clean no mess at all. Stanley Streemer are a keeper see you every 2 years. Ducting job super awesome. Love the discount as a Costco member.
- Price assessment: Great price
- Price: $500+
- Services: HVAC duct & vent cleaning
Kim Atkins3 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshton did a great job and made sure everything was just how I wanted it before he left. I think he deserves a raise! 😃
- Price assessment: Reasonable price
- Price: $150–200
harpreet singhLocal Guide · 40 reviewsTotal number of Google reviews harpreet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional
- Services: Carpet steam cleaning
james4 reviewsTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleArrived right on time, courteous, worked quickly, answered our questions clearly, finished fast
- Price assessment: Reasonable price
- Price: $500+
- Services: Carpet steam cleaning
Yulia RossignoliLocal Guide · 318 reviewsTotal number of Google reviews Yulia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, very professional and get the work done quickly and well. We've used Zach's team to clean couches, rugs, love seats and carpet. Stains were removed, pet odor vanished and carpet was sealed to protect against future spills. Very happy with their service! I highly recommend Stanley Steemer, especially Zach's team. We asked to thrown in small adjustments and they accommodated at a reasonable price. Carpet dried out within 3 hours with heater and fan on in the room in January.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Carpet steam cleaning, Area rug cleaning, General carpet cleaning
Response from the owner · Edited 4 years ago
Thank you for your positive feedback! We look forward to working with you for all your future cleaning needs!
Amanda Xo5 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did 4 bedrooms my living room and sectional couch absolutely love the results house smells refreshed and carpets look new again. Super friendly staff, came out on time and made sure I was happy with results
Business details
- Address: 5279 W Clinton Ave, Fresno, CA 93722
- Phone: (559) 435-4555
- Website: stanleysteemer.com
- Service area: Fresno, CA