Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Fresno, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 1,014 Google reviews

Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of stone cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 91% of stone cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of stone cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$311
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 26 Google reviews tagged “Carpet cleaning” · showing 20

Virginia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Arrived on time. Very knowledgeable and friendly. Finished my living room in less than an hour. Carpet looks like new! Very happy 😊

Paid $150–200Reasonable priceCarpet cleaningPet stain & odor removal
Kirk2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing job..Ashton killed it!!!

Paid $200–250Great priceCarpet steam cleaningCarpet cleaning
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nicholas did an amazing job. There was a huge ink stain and he removed the stain. I would definitely recommend Stanley steemer.

Paid $250–300Reasonable priceCarpet cleaning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always great, does a excellent job, personable, friendly, insures they checks all areas of the carpet

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
JudyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

OMG. What GREAT job they did. They assessed the areas then went right to work. They did a superb job. The carpet looks brand new! I highly recommend Stanley Steemer to have your capert cleaned. Thank you Stanley Steemer for doing such a wonderful job..hallelujah

Paid $150–200Great priceFlood cleanupWater removalCarpet steam cleaning
Camilla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly, prompt and professional

Paid $300–350Reasonable priceCarpet steam cleaningCarpet cleaning
Mz4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The two reps from S.S. we're very professional. I appreciate their friendly demeanor. Will use this company again.

Carpet cleaning
Kristi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jose and Brenan came out to my house on time. They were both nice gentlemen. Jose went over everything that I had requested to make sure there was nothing else I wanted to add or change. They were very through in cleaning everything. They made sure I was satisfied with their work as they progressed. I would recommend them to everyone.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Teddy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great job. Very professional and knowledgeable.

Paid $400–450Great priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
ScottLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fantastic! They showed up early per phone call request. Friendly and introduced themselves at the door. They were efficient and professional. Plus, the van was very clean. Thanks

Customer photo from Scott's reviewCustomer photo from Scott's reviewCustomer photo from Scott's review
Paid $250–300Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Jerri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and courteous. Carpets look fantastic! Great service!

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were great, quick and very detailed! My carpet looks like it did when we first moved in!

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Leslie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The guys were super professional, polite, and great at what they do. All around great experience and will definitely use again.

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningHVAC duct & vent cleaning
Tricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great job!

Paid $250–300Reasonable priceCarpet cleaning
VeneciaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

From when you book they keep you very informed of the process. Including where they are at before arriving to your house. They were very quick even moved furniture around. Got a big stubborn stain out. They were also very friendly. Amazing service

Paid $150–200Reasonable priceCarpet cleaning
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent customer service, I would recommend Stanley Steamer because of Johnathan's Excellent work.

Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always do an amazing job on our rug and linen sectional! We will always be a repeat customer 🤩

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Jean8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

First class carpet cleaning. My carpet is bright and clean. My carpet looks beautiful and smells so good.

Carpet steam cleaningCarpet cleaning+ Responsiveness+ Punctuality+ Quality
Sue5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technician Ashton was very friendly and service was done as I requested. Carpet looks very nice for being 25 years old. Will make sure to refer to others

Great priceCarpet cleaning
Alexander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Okay, this is by no means a reflection on the gentlemen who provided the service, they were friendly and nice. The service itself was mediocre at best. I paid nearly 500 dollars for my carpets to just look a little bit cleaner. I could have literally saved 400 dollars and went with a local “bobs carpet cleaning”…

OverpricedCarpet steam cleaningCarpet cleaningPet stain & odor removal

Show more carpet cleaning reviews (6 more) →

Price

$277+12% vs typical stone cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 64%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning272$146–$327
General carpet cleaning109$139–$309
Upholstery cleaning89$183–$373
Pet stain & odor removal67$151–$373
Area rug cleaning55$176–$310
Carpet cleaning26$164–$311
HVAC duct & vent cleaning16$476–$1.1k
Mattress cleaning5—

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