Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Fresno, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 1,014 Google reviews

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Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of stone cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 91% of stone cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of stone cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.109
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$309
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 109 Google reviews tagged “General carpet cleaning” · showing 20

YuliaLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great service, very professional and get the work done quickly and well. We've used Zach's team to clean couches, rugs, love seats and carpet. Stains were removed, pet odor vanished and carpet was sealed to protect against future spills. Very happy with their service! I highly recommend Stanley Steemer, especially…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
linarminLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Everything went very well . Carpets are bright and more.flooring looks so much cleaner. Thrilled. Techs were great

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always great, does a excellent job, personable, friendly, insures they checks all areas of the carpet

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Melinda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Love the results when I get my carpet and furniture cleaned by Stanley Steemer. The staff is always nice and very professional.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were great, quick and very detailed! My carpet looks like it did when we first moved in!

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Kristina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Ashton and Jose did a great job cleaning our couch. It looked brand new after and smelled great. I definitely would recommend them

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
FabianLocal Guide · 264 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great job 👏

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent customer service, I would recommend Stanley Steamer because of Johnathan's Excellent work.

Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Both Nate and Ryan were very friendly, on time and job was well done. They didn't try and rush out , They were detailed and mindful of my problem areas. Thank you for your expertise it was very much appreciated.

Paid $250–300Reasonable priceGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always do an amazing job on our rug and linen sectional! We will always be a repeat customer 🤩

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

100% professional and very on time. I got a text 50 minutes prior saying they'd arrive at 9, and they arrived exactly at that time. It was super helpful that I got this time to put the cats in a separate room without having to leave them in there for too long. They were very efficient and got the 3 rooms I had…

Paid $350–400Reasonable priceGeneral carpet cleaning
DianeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast, professional, punctual and my carpets look new 😊

General carpet cleaning
Erika10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our dog was sick this past weekend and had an accident on our new carpet. Stain is gone. Deion and Nancy were on time, professional and courteous. Carpet is clean and no mess left behind.

General carpet cleaningPet stain & odor removal
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very nice, professional service. I’m very happy with their work and they are so efficient.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Raymond10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Pleased with the professional service provided.

Carpet steam cleaningGeneral carpet cleaning
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional informative on time outcome very very clean smelling good Love this team They are the Best dual. Thanks guys

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service. Very professional. Arrived exactly on time. Great cleaning and done very quickly.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Verna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Clear understanding about the pricing and promotions. Very professional and knowledgeable .

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
FandF13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job. Car seats look awesome! Friendly professional.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Marion2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Great job, Great Employers. Thanks, will be using you guys again.

General carpet cleaning

Show more general carpet cleaning reviews (89 more) →

Price

$277+12% vs typical stone cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 64%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning272$146–$327
General carpet cleaning109$139–$309
Upholstery cleaning89$183–$373
Pet stain & odor removal67$151–$373
Area rug cleaning55$176–$310
Carpet cleaning26$164–$311
HVAC duct & vent cleaning16$476–$1.1k
Mattress cleaning5—

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