Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Fresno, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 1,014 Google reviews

Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of stone cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 91% of stone cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of stone cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.67
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$151–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 67 Google reviews tagged “Pet stain & odor removal” · showing 20

Virginia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Arrived on time. Very knowledgeable and friendly. Finished my living room in less than an hour. Carpet looks like new! Very happy 😊

Paid $150–200Reasonable priceCarpet cleaningPet stain & odor removal
Kristi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jose and Brenan came out to my house on time. They were both nice gentlemen. Jose went over everything that I had requested to make sure there was nothing else I wanted to add or change. They were very through in cleaning everything. They made sure I was satisfied with their work as they progressed. I would recommend them to everyone.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
ScottLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fantastic! They showed up early per phone call request. Friendly and introduced themselves at the door. They were efficient and professional. Plus, the van was very clean. Thanks

Customer photo from Scott's reviewCustomer photo from Scott's reviewCustomer photo from Scott's review
Paid $250–300Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Megan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have 5 dogs! 4 cats! My couches are near perfection after the cleaning! I came inside after work and it the smell… WHAT A HUGE DIFFERENCE!!!!! Definitely investing in having this done 2x a year! Highly recommend!

Customer photo from Megan's reviewCustomer photo from Megan's review
Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removal
Jerri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and courteous. Carpets look fantastic! Great service!

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Kristina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Ashton and Jose did a great job cleaning our couch. It looked brand new after and smelled great. I definitely would recommend them

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
FabianLocal Guide · 264 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great job 👏

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent customer service, I would recommend Stanley Steamer because of Johnathan's Excellent work.

Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Amazing service, great customer service, fast cleaning and house feels spotless afterwards! Wish I could have them every month! We had our air ducts cleaned, which were super gross. So, glad we cleaned them! If you have never done it, highly recommend doing it. We also did our carpet and tile. They look amazing!

Carpet steam cleaningPet stain & odor removalService not listed
Maiya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This is our 2nd time using Stanley Steemer and we've been satisfied each time. The staff is knowledgeable, accommodating and very courteous. My carpets are cleaned and they do it very quickly allowing me to get back to the rest of my day. I will continue to use them.

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
AlmaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jorge and Nancy were very nice, very professional, and very understanding about my dogs, and my carpet looks very nice and clean, thank you guys.

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always do an amazing job on our rug and linen sectional! We will always be a repeat customer 🤩

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service

Customer photo from Gary's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
TerriLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent, efficient service! Very happy with results and will use again next year! Customer service is fantastic!

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaningPet stain & odor removal
Peggy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an amazing job!!! They cleaned my tile that had caked on grime. The tile looked like new when they were done. They also cleaned and deodorized my carpets in the bedroom. They removed spots that had been there a long time and made it smell a thousand times better (I have 5 cats). I would highly recommend…

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Erika10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our dog was sick this past weekend and had an accident on our new carpet. Stain is gone. Deion and Nancy were on time, professional and courteous. Carpet is clean and no mess left behind.

General carpet cleaningPet stain & odor removal
Alexander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Okay, this is by no means a reflection on the gentlemen who provided the service, they were friendly and nice. The service itself was mediocre at best. I paid nearly 500 dollars for my carpets to just look a little bit cleaner. I could have literally saved 400 dollars and went with a local “bobs carpet cleaning”…

OverpricedCarpet steam cleaningCarpet cleaningPet stain & odor removal
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional informative on time outcome very very clean smelling good Love this team They are the Best dual. Thanks guys

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Verna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Clear understanding about the pricing and promotions. Very professional and knowledgeable .

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Allyson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Stanley Steemer workers were incredibly kind, professional, and thorough! I will definitely be using them again.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (47 more) →

Price

$277+12% vs typical stone cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 64%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning272$146–$327
General carpet cleaning109$139–$309
Upholstery cleaning89$183–$373
Pet stain & odor removal67$151–$373
Area rug cleaning55$176–$310
Carpet cleaning26$164–$311
HVAC duct & vent cleaning16$476–$1.1k
Mattress cleaning5—

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