Carpet cleaning service · Green Bay, WI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviews for Stanley Steemer in Green Bay, WI, highlight frequent praise for professional, courteous technicians who communicate effectively, provide before-and-after photos, and arrive punctually. Customers often note thorough cleaning of carpets, area rugs, and upholstery, including successful removal of odors and stains. However, recurring criticisms in lower-rated reviews involve unexpected price increases upon arrival, slow drying times that leave carpets wet or sticky, and instances where odors persisted or worsened after the service.
Google rating: 4.8 out of 5 from 1,224 reviews (89% five-star).
Reviews on this page: 1,224 Google reviews (963 with written comments, 28 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 31, 2026.
Service: Move-In/Move-Out Cleaning Service serving Green Bay, Wisconsin.
Data from Google, last updated November 3, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Stanley SteemerMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 79/100 on this factor. Category median: 91.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 76/100 on this factor. Category median: 88.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 85/100 on this factor. Category median: 97.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
1,224 Google reviews we collected
4.8of 5
5 stars1,08789%
4 stars665%
3 stars262%
2 stars101%
1 star353%
Praise vs complaints
Phrases our text analysis found in 963 written reviews
98%praise
Praise1,66698%
Complaints402%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4421%
Reasonable15472%
Overpriced84%
Not sure84%
$259+11% vs typical move-in/move-out cleaning services
Middle half of what 189 customers paid ($170–$459) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude56233%
Quality & results47328%
Speed & response27616%
Would recommend18711%
Communication1277%
Price & value614%
Honesty & trust201%
What customers talk about
We read 963 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast and on time appreciate the professionalism from ordering over the phone to arrival and departure of your employees.”
“The technician who cleaned our carpet was rude and more interested in selling us product than actually cleaning our carpets.”
“They answered all my questions and did a thorough job on our 2 rooms and stairs.”
“The last guy came to clean the "worst" of the 4 rooms but didn't touch the other ones.”
“Kudos to Stanley Steemer for a punctual and swift appointment window to resolve my career cleaning needs.”
“The day they actually were to show up they were really late.”
“I would recommend Stanley steamer and have them return in the future.”
“Although I am satisfied with my service I am disappointed in the customer service and will not use this service again.”
“Very respectful, friendly and explained everything they were doing.”
“On-time, polite, professional, and very reasonable pricing!”
“The service is not worth the money you spend.”
“The Technician was prompt, honest and detailed at the time of their visit.”
“The work was done quickly - however the online sign up was a bit misleading.”
People customers mention
Steamer37 reviews
John23 reviews
Gavin14 reviews
Ethan14 reviews
Cliff12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
BBarbara8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Gavin and Troy were very nice and professional. They answered all my questions and did a thorough job on our 2 rooms and stairs. The carpets definitely look and smell cleaner. Besides high traffic areas, stains look like they came out pretty good while wet. I would recommend Stanley steamer and have them return in the future.
AAaronLocal Guide · 80 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Fast and on time appreciate the professionalism from ordering over the phone to arrival and departure of your employees.
Paid $150–200Great priceUpholstery cleaning
CCHRISTINE2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The young men were professional, courteous, and respectful . They took the time to ensure everything was done to perfection. I absolutely recommend this excellent service!!!
BBonny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
We were very happy with our Stanley Steemer service. The team of Cliff and Favion were very personable and completed the task within their allotted time. They made sure the discount we had a promo code for was applied to our bill. We definitely will use this service again.
Paid $100–150Reasonable priceUpholstery cleaning
SShawn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Race and Troy are a great hardworking team that gets the job done and are very professional.
AAmos5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Kudos to Stanley Steemer for a punctual and swift appointment window to resolve my career cleaning needs. The Technician was prompt, honest and detailed at the time of their visit.
Gavin and Troy were very nice and professional. They answered all my questions and did a thorough job on our 2 rooms and stairs. The carpets definitely look and smell cleaner. Besides high traffic areas, stains look like they came out pretty good while wet. I would recommend Stanley steamer and have them return in the future.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 2 days ago
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
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Aaron FoleyLocal Guide · 80 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Fast and on time appreciate the professionalism from ordering over the phone to arrival and departure of your employees.
Price assessment: Great price
Price: $150–200
Services: Upholstery cleaning
Response from the owner · 2 days ago
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
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CHRISTINE VOIGT2 reviewsiTotal number of Google reviews CHRISTINE has written across all businesses on Google Maps, not just this one.
The young men were professional, courteous, and respectful . They took the time to ensure everything was done to perfection. I absolutely recommend this excellent service!!!
Price assessment: Reasonable price
Price: $450–500
Services: HVAC duct & vent cleaning
Response from the owner · 2 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
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Robin Weiland5 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
B
Bonny Krupski7 reviewsiTotal number of Google reviews Bonny has written across all businesses on Google Maps, not just this one.
We were very happy with our Stanley Steemer service. The team of Cliff and Favion were very personable and completed the task within their allotted time. They made sure the discount we had a promo code for was applied to our bill. We definitely will use this service again.
Price assessment: Reasonable price
Price: $100–150
Services: Upholstery cleaning
Response from the owner · 11 months ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
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Shawn Campbell3 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Race and Troy are a great hardworking team that gets the job done and are very professional.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 4 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
A
Amos Augustin5 reviewsiTotal number of Google reviews Amos has written across all businesses on Google Maps, not just this one.
Kudos to Stanley Steemer for a punctual and swift appointment window to resolve my career cleaning needs. The Technician was prompt, honest and detailed at the time of their visit.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
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S1 reviewiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
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Peter Jacobs9 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
My husband and I are very satisfied with the job Stanley steamer did cleaning our carpet and area rugs! The best it has looked. They were prompt, courteous, and efficient! Would highly recommend!!
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a week ago
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
