Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Stanley Steemer

Green Bay, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 54 move-in/move-out cleaning services · 4.8★ from 1,224 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 79% of move-in/move-out cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 76% of move-in/move-out cleaning services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 85% of move-in/move-out cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of move-in/move-out cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.251
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$409
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 251 Google reviews tagged “General carpet cleaning” · showing 20

Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great guys. Very efficient and professional. Would definitely use again.

Paid $300–350Great priceGeneral carpet cleaning
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Trashaun was very friendly and explained the process he was going to do and did a very good job on our carpets. I hope the next time we can have him come back to do our carpets again they look great.

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
WJF779 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

John was very detailed and thorough! Personable and friendly! He helped with general carpet and area rug cleaning and deodorizing- as well as pet stains.

Paid $400–450Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Judy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

John did an excellent job!

Paid $250–300Reasonable priceGeneral carpet cleaning
GretchenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John was on time, thoroughly explained everything he’d be doing and did an excellent job on our sofas and carpets. He was friendly, professional and meticulous. Everything looks and smells great. I totally recommend Stanley Steemer.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John did an awesome job, super friendly and professional. I highly recommend Stanley Steamer, and I've used them for everything from apartments to my homes. A+ quality.

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job! The employee was professional, polite and did a great job!

Paid $300–350Reasonable priceGeneral carpet cleaning
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Adam was amazing!! He didn’t rush through however did in a timely manner!! When I call in the future I would actually request Adam!!

Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaning
Brent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The techs did an excellent job at cleaning all the floors in our house before we moved in on a tight timeline. They also worked with us and waited at the house for us to arrive for about 40 minutes towards the end of the day to get the clean in during the only open window we had. Overall, great service!

Paid $500+Flood cleanupCarpet steam cleaningGeneral carpet cleaning
Leigha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These two guys were incredibly friendly, professional, respectful of my home and yard. We had one carpeted room cleaned specifically for pet odor issues. Paid 177$ with extra deodorizer and it was completely worth it.

Customer photo from Leigha's review
Paid $150–200Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
keegan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

John did a great job on our leather furniture, as well as steaming the carpet in the basement. He was professional, kind, and made great recommendations.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
tyler10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Our ethan was awesome very friendly and knowledgeable did a great job would highly recommend him

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Janice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Michael did a great job cleaning our carpet. He was able to remove all of the kids stains and pet stains! He was able to get all the high traffic areas clean.

Paid $450–500Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Carpet 22years old, So didn’t clean up to brand new clean

Paid $300–350Reasonable priceGeneral carpet cleaning
BradLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cliff did an amazing job on our carpets. Super professional and very knowledgeable. Highly recommend!

Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Denise9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

John did a great job cleaning our carpets. Very thorough! They look great!

General carpet cleaningPet stain & odor removal
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

John nailed it! I truly thought my basement indoor outdoor carpet was hopeless due to my lovable adorable senior dog staining it! I was shocked happily by how clean it was. He used an enzyme pet staining product and even had an extra bottle to sell me throughout the year. He was friendly and thorough. It was…

General carpet cleaningPet stain & odor removal
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Both Cliff and Marcus were professional and kind. They explained everything they were doing and listened to my concerns thoroughly. I’ve used Stanley Steamer for a handful of years now. I’ve had many dogs come through my house so my concern of having that “pet” smell is always present. (They have always rectified…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
JessieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Damarion was polite, efficient and did a wonderful job! He took the time to explain the steps and answer all my questions. Highly recommend!

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Taylor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh and Gavin did an amazing job! They were friendly, knowledgeable, and efficient. The whole cleaning was done within 45 mins. Very impressed/highly recommend!

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal

Show more general carpet cleaning reviews (231 more) →

Price

$259+11% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 72%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning287$164–$303
General carpet cleaning251$227–$409
Pet stain & odor removal113—
Upholstery cleaning102$132–$260
HVAC duct & vent cleaning96$536–$1.1k
Area rug cleaning44—
Carpet cleaning38$126–$196
Flood cleanup3—

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