Carpet cleaning service · Kokomo, IN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Stanley Steemer 4.8 out of 5 stars based on 456 reviews, with the owner responding to 80% of feedback. Customers frequently praise the professionalism, punctuality, and friendliness of the technicians during carpet, upholstery, and air duct cleaning services. Many also appreciate the clear communication and reasonable pricing. However, lower-rated reviews cite issues with excessive moisture left on floors, incomplete cleanup, and property damage, indicating occasional inconsistencies in service execution.
Google rating: 4.8 out of 5 from 456 reviews (91% five-star).
Reviews on this page: 456 Google reviews (342 with written comments, 7 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: September 2, 2026.
Service: Move-In/Move-Out Cleaning Service serving Kokomo, Indiana.
Data from Google, last updated October 25, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Stanley SteemerMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 89/100 on this factor. Category median: 92.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 94/100 on this factor. Category median: 89.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 91/100 on this factor. Category median: 97.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 78.A
100
Bar = this company · dark tick = category median.
Star ratings
456 Google reviews we collected
4.8of 5
5 stars41691%
4 stars235%
3 stars82%
2 stars31%
1 star61%
Praise vs complaints
Phrases our text analysis found in 342 written reviews
98%praise
Praise62998%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2436%
Reasonable3858%
Overpriced35%
Not sure12%
$209-15% vs typical move-in/move-out cleaning services
Middle half of what 61 customers paid ($146–$297) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23236%
Quality & results17427%
Speed & response11017%
Would recommend6310%
Communication274%
Price & value274%
Honesty & trust61%
What customers talk about
We read 342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent job, very knowledgeable, and very kind and friendly, a great asset to Stanley steemer.”
“The technicians did a great job explaining their service.”
“For the cost of the duct cleaning service, I expected better clean up and I certainly didn’t expect to have to make repairs on items that were damaged by them.”
“Very efficient with their time, got here and went straight to work!”
“Would definitely recommend and will use them again!”
“They asked if I had any questions and explained what they did.”
“When I had them cleaned in 2020 I got the protection and I was a little Leary about it but let me tell you it was worth it 100%.”
“Definitely not worth the money.”
“Always wonderful service with open communication from start to finish with kind, honest people.”
People customers mention
Steamer17 reviews
Luis9 reviews
Gavin5 reviews
Johart3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 5 kinds of job. Pick one to see what they paid and said.
Faith8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Very nice, easy to schedule with, the young man who cleaned my carpet was very polite.
GregoryLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The technicians did a great job explaining their service. Very friendly and knowledgeable
Paid $500+Reasonable priceCarpet steam cleaningService not listed
Teresa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The guys were very friendly. And they did a great job!! Very efficient with their time, got here and went straight to work! They did a great job!!😀
Pat1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Showed up on time, asked about problem area, treated with respect. I give high marks!
Dorothy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The guys really polite they've done a great job appreciate it but I need a receipt showing that I paid them and I appreciate that thank you for doing a great job we
Paid $150–200Great price
Tina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The chairs came out beautiful. When I had them cleaned in 2020 I got the protection and I was a little Leary about it but let me tell you it was worth it 100%. My chairs were terrible and they came out beautiful. Thanks for your service 🤗
Luis was kind, professional, and thorough. I tried to use the tracking tool to see arrival time but it didn’t seem to be updating location which wasn’t his fault of course and not a huge deal. Appreciated his demeanor and work!
Response from the owner · a month ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Faith Ann Sayler8 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
Very nice, easy to schedule with, the young man who cleaned my carpet was very polite.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Gregory DeMaioLocal Guide · 25 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
The guys were very friendly. And they did a great job!! Very efficient with their time, got here and went straight to work! They did a great job!!😀
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Pat Yeakley1 reviewiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Showed up on time, asked about problem area, treated with respect. I give high marks!
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 2 months ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Dona Horn5 reviewsiTotal number of Google reviews Dona has written across all businesses on Google Maps, not just this one.
Excellent job, very knowledgeable, and very kind and friendly, a great asset to Stanley steemer. Thank you so much
Response from the owner · 2 months ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Dorothy VanNess8 reviewsiTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
The guys really polite they've done a great job appreciate it but I need a receipt showing that I paid them and I appreciate that thank you for doing a great job we
Price assessment: Great price
Price: $150–200
Response from the owner · 2 months ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Brian GrayLocal Guide · 27 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Cole Luster5 reviewsiTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
The chairs came out beautiful. When I had them cleaned in 2020 I got the protection and I was a little Leary about it but let me tell you it was worth it 100%. My chairs were terrible and they came out beautiful. Thanks for your service 🤗
Price assessment: Reasonable price
Price: $100–150
Services: Upholstery cleaning
Response from the owner · 3 months ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
