Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 2,439 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of upholstery cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of upholstery cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 93% of upholstery cleaning.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 97% of upholstery cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.120
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$403
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 120 Google reviews tagged “Area rug cleaning” · showing 40

TheLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I've been getting my carpets clean by Stanley's steamer for many years. This year there was a little problem, but they came right back and fixed the issue for me. Excellent service.

Reasonable priceCarpet steam cleaningCarpet cleaningArea rug cleaning
jyensidLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had a great experience. He was friendly, courteous, and thorough. He explained all my options and assessed the job prior to starting.

Paid $450–500Reasonable priceArea rug cleaningService not listed
Margita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team was really good and helped us identify where we needed some extra care.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Today’s team Prudencio and Jose were stellar! Give Prudencio a raise! What a worker. Jose is a newbie, and Prudencio seemed he wanted to do the lion’s share, but what a team. Thank you, Stanley Steemer. I believe this was my 6th or 7th time. Excellent!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
JenniferLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Victor and Jose were so pleasant, professional and very helpful. Stanley Steemer sends text messages to update you on the arrival of the technician and their picture. They moved all the furniture and put it all back. Great job. I will be using them again.

Paid $500+Reasonable priceArea rug cleaningService not listed
lynsey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★

The guys who cleaned my rugs and stair carpet were great. Prompt and polite. I’m sure they did the job exactly as they were supposed to. My issue is that this service does not get your rugs clean. Don’t be misled (like I was) by thinking it will. Now that my rugs are dry, I can see they are not much cleaner than…

Paid $400–450OverpricedCarpet steam cleaningCarpet cleaningPet stain & odor removal
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional, very personal, very clean, very funny, great job overall. Thank you.

Carpet steam cleaningUpholstery cleaningArea rug cleaning
MarieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Finally got our rug cleaned after owning it for about 8 years. It looks good as new and the service was very good! They made sure to they got the old A1 sauce stain and dirt and dust out. Will definitely hire them again in the future !

Customer photo from Marie's review
Paid $150–200Reasonable priceArea rug cleaning
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mateo and Alejandro did a great job! They acted very professional and worked quickly. They were great! They also helped with our dog grooming device that was stuck. Thank you Stanley Steamer for such professional staff!They are an asset to your company!

Paid $500+OverpricedCarpet steam cleaningPet stain & odor removalArea rug cleaning
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tyler was great! Professional and quick

Upholstery cleaningArea rug cleaning
Judi12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tech very professional..on time..and very nice.... Very conscience...carpet was in bad shape..now it looks great.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional, and easy to deal with. Will recommend.

Reasonable priceCarpet cleaningArea rug cleaning
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I had an area rug picked up to be cleaned. They returned it to me a week later crusty and significantly dirtier than when I had it picked up. Used my own bissel on the corner of the rug and it was disgusting They refused to refund me

Paid $250–300OverpricedArea rug cleaning
EricaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Antwain was great! Prompt, worked throughly, polite, great customer service & the carpets looks amazing!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
AlexLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were great in every way- professional, knowledgeable, effective, courteous and friendly. Highly recommend!

Great priceUpholstery cleaningArea rug cleaning
Rita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Victor and Charlie were prompt, professional, and incredibly hard working. Cleaning the tile was one of the last steps in my renovation process and they were so careful with the new paint, carpet, and woodwork. They were communicative about each step of the process and let me know exactly how to treat all the newly…

Paid $500+Reasonable priceArea rug cleaningService not listed
Wf7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Always wonderful and friendly and they do a great job Thank you

Paid $150–200Area rug cleaningMattress cleaning
Dolores9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very nice guy and promptly. Good cleaning job.

Paid $450–500Not sureUpholstery cleaningArea rug cleaning
Y.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

It was an amazing experience and overall very happy with the results. Best technicians ever, know their job, they explain the process really well. They tried their best to remove the carpet spots. They had great professional customer service an all their time doing their job and very polite. For sure I will used…

Paid $250–300Great priceCarpet steam cleaningWater damage-related cleanup & repairGeneral carpet cleaning
Suzanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very professional

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Starla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mateo and Isaac from Stanley Steemer were outstanding. They arrived on time, were professional and friendly, and did an excellent job. They explained the process clearly, paid close attention to detail, and treated my home with care. The results exceeded my expectations. I truly appreciate their professionalism and…

Paid $300–350Carpet cleaningArea rug cleaning
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service, my rugs and furniture look brand new!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
carmen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service was quick clean and efficient.

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional and efficient crew, thanks Steven and Steven!

General carpet cleaningArea rug cleaning
Lillian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you sooo much Ryan and Stanley Steemer!!! Mateo and Eddie were incredible!! They worked as a team; efficiently and effectively!! I didn't realize how dirty my carpet, area rugs and kitchen/bathroom tile work (floors) counters and backdrop) was!!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Marie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kennith and Anthony from Stanley Steemer did an amazing job! They were super friendly, right on time, and worked really hard to get everything looking and smelling fresh. My carpets look brand new, and the air feels so much cleaner. I really appreciated how easy they made the whole process. I’ll definitely be…

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Diana9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The Stanley Steamer crew was very professional and hardworking. They worked on a stained sofa and wool rug for 1 1/2 hours to ensure the best result possible. They also texted us timely to let us know their ETA. Thank you.

Paid $350–400Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Nathan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kenny was great very informative , took his time getting the job done. I will request him if I need additional work

Area rug cleaningUpholstery cleaning+ Quality
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The people from Stanley Steemer arrived right on time. The Stanley Steemer staff did an excellent job even though I have many Christmas decorations up. They were very careful and worked around everything. I am very happy with their work

Carpet steam cleaningUpholstery cleaningArea rug cleaning
Pauleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The 3 lovely gentlemen that showed up for what was a Full Day! My daughter was there for me, and she knows my standards They were on time , they were polite and professional. And they worked worked worked. She was SO impressed! Never complained, suggested taking the area rug back to your facility, to do a more…

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Kelley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nick was awesome! Although I have been using Stanley Steemer for approximately 6 years, no one has ever offered the membership package. This option would have saved me hundreds of dollars, especially, considering the number of times I’ve used their carpet cleaning services. Nick did an excellent job, cleaning the…

Carpet steam cleaningUpholstery cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Susanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always professional and responsive. Quality cleaning service!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Punctuality+ Professionalism
Carlean8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Abel was great!!!!!!. He was the best so far since I've been using Stanley Steemer. My carpet is very old which means that he had to put elbow juice in the cleaning. He removed spots that had never been removed. Thanks Abel. Good job. You Get a thumbs up 👍

Area rug cleaningGeneral carpet cleaning+ Professionalism
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ray is amazing… we’ve been using him for many years now & recommend him to anyone who asks. We will not use another Tech unless he (Ray) is not available & the recommendation for another comes directly from Ray! Thank you Ray for your years of fabulous professional workmanship🙂

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve only used them twice and both times supersede my expectations I have very light color carpet that had been stained and soiled Overtime and they accomplished damn near every stain. Anything can look clean when it’s wet the magic is in the drying. I am still happy and amazed. Ask for Jarred . He’s very professional.And hard working

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always happy with the results! We signed up for the year round discount plan and are very glad we did. Not only do we have our carpets don (even our high traffic areas look good!), but we also do our dining chairs and our big family sectional. Our sectional is cream colored lol with 2 dogs, 2 cats and a 10 year old!…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Value
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ray was a pleasure to work with! He was very professional and knew his job. We had our air ducts cleaned, carpet cleaning and furniture cleaned all in the same day and Ray handled every job like a professional. Very knowledgeable! Thank you very much Ray! We will use Stanley Steemer again!

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Irene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

A lot of attention to detail. No pressure to buy add-ons

Carpet steam cleaningArea rug cleaning+ Punctuality+ Quality+ Professionalism
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team was very professional, efficient, and friendly, and the results were beyond what I expected! We had two bad stains that have vanished. Thank you!

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SophiaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Curtis did an excellent job and was so pleasant. He went above and beyond with his services. I highly recommend Curtis he did an awesome job!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (80 more) →

Price

$347+31% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning653$164–$347
General carpet cleaning339$170–$340
Upholstery cleaning272$189–$353
Pet stain & odor removal137$153–$321
Area rug cleaning120$164–$403
HVAC duct & vent cleaning58$409–$928
Carpet cleaning52$139–$316
Mattress cleaning10—

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