How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREStanley Steemer
La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 2,439 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for area rug cleaning
Clear ✕All 120 Google reviews tagged “Area rug cleaning” · showing 80
I've been getting my carpets clean by Stanley's steamer for many years. This year there was a little problem, but they came right back and fixed the issue for me. Excellent service.
We had a great experience. He was friendly, courteous, and thorough. He explained all my options and assessed the job prior to starting.
The team was really good and helped us identify where we needed some extra care.
Today’s team Prudencio and Jose were stellar! Give Prudencio a raise! What a worker. Jose is a newbie, and Prudencio seemed he wanted to do the lion’s share, but what a team. Thank you, Stanley Steemer. I believe this was my 6th or 7th time. Excellent!
Victor and Jose were so pleasant, professional and very helpful. Stanley Steemer sends text messages to update you on the arrival of the technician and their picture. They moved all the furniture and put it all back. Great job. I will be using them again.
The guys who cleaned my rugs and stair carpet were great. Prompt and polite. I’m sure they did the job exactly as they were supposed to. My issue is that this service does not get your rugs clean. Don’t be misled (like I was) by thinking it will. Now that my rugs are dry, I can see they are not much cleaner than…
Very professional, very personal, very clean, very funny, great job overall. Thank you.
Finally got our rug cleaned after owning it for about 8 years. It looks good as new and the service was very good! They made sure to they got the old A1 sauce stain and dirt and dust out. Will definitely hire them again in the future !
Mateo and Alejandro did a great job! They acted very professional and worked quickly. They were great! They also helped with our dog grooming device that was stuck. Thank you Stanley Steamer for such professional staff!They are an asset to your company!
Tyler was great! Professional and quick
Tech very professional..on time..and very nice.... Very conscience...carpet was in bad shape..now it looks great.
Very professional, and easy to deal with. Will recommend.
I had an area rug picked up to be cleaned. They returned it to me a week later crusty and significantly dirtier than when I had it picked up. Used my own bissel on the corner of the rug and it was disgusting They refused to refund me
Antwain was great! Prompt, worked throughly, polite, great customer service & the carpets looks amazing!
They were great in every way- professional, knowledgeable, effective, courteous and friendly. Highly recommend!
Victor and Charlie were prompt, professional, and incredibly hard working. Cleaning the tile was one of the last steps in my renovation process and they were so careful with the new paint, carpet, and woodwork. They were communicative about each step of the process and let me know exactly how to treat all the newly…
Always wonderful and friendly and they do a great job Thank you
Very nice guy and promptly. Good cleaning job.
It was an amazing experience and overall very happy with the results. Best technicians ever, know their job, they explain the process really well. They tried their best to remove the carpet spots. They had great professional customer service an all their time doing their job and very polite. For sure I will used…
Very professional
Mateo and Isaac from Stanley Steemer were outstanding. They arrived on time, were professional and friendly, and did an excellent job. They explained the process clearly, paid close attention to detail, and treated my home with care. The results exceeded my expectations. I truly appreciate their professionalism and…
Great service, my rugs and furniture look brand new!
The service was quick clean and efficient.
Very professional and efficient crew, thanks Steven and Steven!
Thank you sooo much Ryan and Stanley Steemer!!! Mateo and Eddie were incredible!! They worked as a team; efficiently and effectively!! I didn't realize how dirty my carpet, area rugs and kitchen/bathroom tile work (floors) counters and backdrop) was!!
Kennith and Anthony from Stanley Steemer did an amazing job! They were super friendly, right on time, and worked really hard to get everything looking and smelling fresh. My carpets look brand new, and the air feels so much cleaner. I really appreciated how easy they made the whole process. I’ll definitely be…
The Stanley Steamer crew was very professional and hardworking. They worked on a stained sofa and wool rug for 1 1/2 hours to ensure the best result possible. They also texted us timely to let us know their ETA. Thank you.
Kenny was great very informative , took his time getting the job done. I will request him if I need additional work
The people from Stanley Steemer arrived right on time. The Stanley Steemer staff did an excellent job even though I have many Christmas decorations up. They were very careful and worked around everything. I am very happy with their work
The 3 lovely gentlemen that showed up for what was a Full Day! My daughter was there for me, and she knows my standards They were on time , they were polite and professional. And they worked worked worked. She was SO impressed! Never complained, suggested taking the area rug back to your facility, to do a more…
Nick was awesome! Although I have been using Stanley Steemer for approximately 6 years, no one has ever offered the membership package. This option would have saved me hundreds of dollars, especially, considering the number of times I’ve used their carpet cleaning services. Nick did an excellent job, cleaning the…
Always professional and responsive. Quality cleaning service!
Abel was great!!!!!!. He was the best so far since I've been using Stanley Steemer. My carpet is very old which means that he had to put elbow juice in the cleaning. He removed spots that had never been removed. Thanks Abel. Good job. You Get a thumbs up 👍
Ray is amazing… we’ve been using him for many years now & recommend him to anyone who asks. We will not use another Tech unless he (Ray) is not available & the recommendation for another comes directly from Ray! Thank you Ray for your years of fabulous professional workmanship🙂
I’ve only used them twice and both times supersede my expectations I have very light color carpet that had been stained and soiled Overtime and they accomplished damn near every stain. Anything can look clean when it’s wet the magic is in the drying. I am still happy and amazed. Ask for Jarred . He’s very professional.And hard working
Always happy with the results! We signed up for the year round discount plan and are very glad we did. Not only do we have our carpets don (even our high traffic areas look good!), but we also do our dining chairs and our big family sectional. Our sectional is cream colored lol with 2 dogs, 2 cats and a 10 year old!…
Ray was a pleasure to work with! He was very professional and knew his job. We had our air ducts cleaned, carpet cleaning and furniture cleaned all in the same day and Ray handled every job like a professional. Very knowledgeable! Thank you very much Ray! We will use Stanley Steemer again!
A lot of attention to detail. No pressure to buy add-ons
The team was very professional, efficient, and friendly, and the results were beyond what I expected! We had two bad stains that have vanished. Thank you!
Curtis did an excellent job and was so pleasant. He went above and beyond with his services. I highly recommend Curtis he did an awesome job!
Michael was great! On time, courteous and informative, efficient and capable. My area rug is white shag, old and very dirty. It didn’t come out like new but definitely much better! The deodorizer they use has tea tree in it so it smells natural and fresh (also an improvement for this rug), not like harsh chemicals. Thanks Michael! Will use SS again.
I was not expecting to have this really intense project done so quickly. I called less than 24 hours ago and I was scheduled for the next morning. Michael showed up on time, he was extremely professional, very knowledgeable and incredibly efficient. He told me about additional services that I wasn’t aware of and I…
Very well done 👏excellent job
Mateo and Patricio were diligent, responsible and did an amazing job. They cleaned two rooms, three area rugs and our couch. They are an asset to the company and I would welcome them back to our home! Mil gracias!
Curtis is the best! I wish everyone I encounter was as professional, polite and competent as him. Your company is lucky to have him.
Great Customer Service Thanks Guys Michael was efficient, professional, and knowledgeable on the questions I had. Thanks🤗
On time, professional, courteous, great job!
Michael was prompt, polite and did a great job. The rugs are outdoors drying, so I don’t have pictures. It’s because of technicians like Michael why consumers seek out your services!
Excellent job..I would highly recommend Michael!
Eulises and Kristofer just finished up and all I can say is…wow. We’ve been using another carpet and upholstery cleaning service for the last 20 years and after a couple sloppy jobs, decided it was time for a change. Booking with Stanley Steemer was a breeze and their follow up protocol with text, email and call to…
I have been a satisfied customer for several years. I have requested Ismael as he always does an excellent job. Today I also met Prudencio, who did an outstanding job. I pointed out some problem areas in advance to them and they did such an amazing job that my carpets look new!! I highly recommend ismael and…
Couldn’t have had a better experience. The two gentleman that came were thorough, friendly, and very accommodating.
Raymond N was competent and pleasant.
Richard and RJ were absolute gems! They were prompt, courteous, and did a great job. Bravo and many thanks!
What a great 1st experience with Stanley Steemer team today; the team who answer the phone : Maria, Beverly, Aileen all very helpful & very accommodating as I have to change the date & time. And the team showed up on time & loved that they send you a text to your phone that include a link to track the arrival of…
Edgar was the best carpet technician from any company ever to clean my home carpets. The service is so much better than competitors. Many thanks again
Very pleased
Anthony was great! The carpet was filthy and now looks so bright and clean. The sofa is also rejuvenated, and Anthony works really hard to get the best results possible. Highly recommend Anthony and Stanley Steemer!
I am more than satisfied with the service. My rugs are like new and the technician we’re awesome, very accommodating and truly nice.
Always a wonderful experience. ❤️ Adrian and his partner was excellent. I recommend to everyone.
Nick was very professional and arrived at exactly 9am. They gave us a window of 9-12 so it was nice how on time he was. Very polite and knowledgeable….we plan on having our couches cleaned soon.
The Technicans were excellent. Daniel was very forthcoming about what to expect I appreciated his honesty. I would recommend Stanley Steemer and will use thier services in the future.
Very professional, fast, satisfied all requests.
The gentlemen were fast, efficient and really kind!
Very professional and carpets look wonderful
Air and dryer ducts cleaned. Super easy, fast, efficient, on time. Would recommend to anyone.
Good job cleaning and putting a shiny coat on the wooden floors. The Specialist were nice.
Very easy to schedule the cleaning, professional staff and they did a great job. My carpet looks so good! Thank you.
Nick was amazing, he explained everything thoroughly and did a fantastic job.
Organized and efficient. Job well done
Very efficient, non sense service. Fernando was very knowledgable about hard and soft surface cleaning. Very pleased so far. Area rugs taken away for cleaning.
Anthony was awesome! He was able to help work with us in a last minute addition and he was so fast/efficient. Greatly appreciated his professionalism and his flexibility working around our schedule with our newborn.
Anthony was amazing. He did a great job. I can tell a huge difference. When I do get this service again, I will request Anthony each and every time!
Richard and his coworker were very nice, helpful, and knowledgeable. I'm very pleased with there service.
friendly and quick
Had my tile floors, area rug and couch cleaned and man what a difference! So easy to work with, such great work, and worth every penny.
I requested 2 people because of the size of the rug and because of the furniture that had to be moved. Customer service person on the phone did not dispatch this information 🙄 So my rug is not as clean as it could be because only 1 person was dispatched...ugh
Staff professional and friendly….service was quick, very well done, and reasonably priced.
Right on time. Courteous and professional. Couldn’t be more pleased.
My persian 10×13 rug needed cleaning. The service men removed the rug and replaced the furniture carefully. They were very respectful of my home. The first cleaning was not well but it was redone without issue. I wish the cleaner had been as consciousness as the pickup guys. And so it is.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 653 | $164–$347 |
| General carpet cleaning | 339 | $170–$340 |
| Upholstery cleaning | 272 | $189–$353 |
| Pet stain & odor removal | 137 | $153–$321 |
| Area rug cleaning | 120 | $164–$403 |
| HVAC duct & vent cleaning | 58 | $409–$928 |
| Carpet cleaning | 52 | $139–$316 |
| Mattress cleaning | 10 | — |
