Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 2,439 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of upholstery cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of upholstery cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 93% of upholstery cleaning.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 97% of upholstery cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$316
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 52 Google reviews tagged “Carpet cleaning” · showing 20

TheLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I've been getting my carpets clean by Stanley's steamer for many years. This year there was a little problem, but they came right back and fixed the issue for me. Excellent service.

Reasonable priceCarpet steam cleaningCarpet cleaningArea rug cleaning
Teah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Armando and co. did a great job today..I will call Stanley Steemer again in the future..I also referred my family and they were very thorough.Having a Costco discount really helped.

Paid $250–300Great priceCarpet cleaning
Jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

WOW is all I have to say. On time. In and out in no time at all. Great guys and my carpets are all clean. This is the 3rd time I have used them and I recommend them to all. Great job !!!

Paid $300–350Reasonable priceGeneral carpet cleaningCarpet cleaning
lynsey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★

The guys who cleaned my rugs and stair carpet were great. Prompt and polite. I’m sure they did the job exactly as they were supposed to. My issue is that this service does not get your rugs clean. Don’t be misled (like I was) by thinking it will. Now that my rugs are dry, I can see they are not much cleaner than…

Paid $400–450OverpricedCarpet steam cleaningCarpet cleaningPet stain & odor removal
Roman11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rudy and Daniel did a fantastic job and were very thorough. It was a lot of work between the HVAC system and all the carpets and we feel like we’re living in a brand new house.

Carpet cleaningHVAC duct & vent cleaning
Jerome2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Both young men were very professional.

Paid $250–300Reasonable priceCarpet steam cleaningCarpet cleaning
Susie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Stanley Steemer did an excellent job cleaning our carpets! They were very professional and provided excellent service.

Paid $300–350Reasonable priceCarpet cleaning
GloriaLocal Guide · 115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Eventhough today was terrible hot, we are very happy with their professional work. Carpets looks great! Looking forward to doing future cleaning projects with Stanely Steemer - ducts, tile cleaning etc...

Paid $300–350Great priceCarpet cleaning
StephenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Anthony has cleaned and remove the mold from grout in our shower over the years and I have such confidence in his work I have brought him back every six months! He’s absolutely professional!

Paid $150–200Great priceGeneral carpet cleaningCarpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
1slandgirlLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The gentlemen who came to my home did an excellent job. My carpets look good. They are clean. The gentlemen were polite and quick. I would use Stanley Steamer, again. As a matter of fact, a friend of mine was over and I gave her their number.

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Joy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Curtis was very accommodating with my special needs with regard to my hubands disabilitys. He even worked on some stains by hand when his equipment couldn't get in between the ramp ane the stair.

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional, and easy to deal with. Will recommend.

Reasonable priceCarpet cleaningArea rug cleaning
Charlie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I just had my carpet cleaned by Kyle. Very polite Very professional Thank you Kyle, you're the best. THIS MAN DESIRES A RAISE. He represents your company in a pleasant & knowledgeable manner. I believe he's an asset to Stanley. Thank you for assigning him to my home!

Paid $250–300Reasonable priceCarpet cleaning
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chris was professional, friendly and explained how the services were to be done, and answered my questions.

Paid $150–200Reasonable priceCarpet cleaningMattress cleaning
Cheryl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Outstanding cleaning & customer service

Paid $400–450OverpricedCarpet cleaning
MeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

💝🥰😀 HIRE THEM! Ask for Kenneth and Carlos!! This is the second time using Stanley Steemer to clean everything, top to bottom, cream colored carpet throughout, a large white sectional and a second large sectional, 4 large mattresses, and three padded bedframes. I didn't have much hope for the stains 9n the carpet…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Yuran1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ismael very professional and kind. Worked hard to get some stain out for me. I appreciate him. Thank you Ismael , I will be asking for you again.

Paid $150–200Reasonable priceCarpet cleaning
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The best service possible. Patience and Alan were so sweet and accommodating. Even giving me a demonstration of what my floors could look like again after their service. I will always recommend these guys for any air duct, carpet, floor cleaning.

Paid $200–250Reasonable priceCarpet steam cleaningCarpet cleaning
R.12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nick was excellent - thorough and professional! I particularly appreciated the yellow plastic exterior corner woodwork protectors! Thank you, Nick, and Happy Father’s Day! 🙏🏻

Paid $150–200Reasonable priceCarpet cleaning
Genevieve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Ismael, was great, very professional and efficient

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning

Show more carpet cleaning reviews (32 more) →

Price

$347+31% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning653$164–$347
General carpet cleaning339$170–$340
Upholstery cleaning272$189–$353
Pet stain & odor removal137$153–$321
Area rug cleaning120$164–$403
HVAC duct & vent cleaning58$409–$928
Carpet cleaning52$139–$316
Mattress cleaning10—

Compare with