Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 2,439 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of upholstery cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of upholstery cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 93% of upholstery cleaning.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 97% of upholstery cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.339
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 339 Google reviews tagged “General carpet cleaning” · showing 20

Jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

WOW is all I have to say. On time. In and out in no time at all. Great guys and my carpets are all clean. This is the 3rd time I have used them and I recommend them to all. Great job !!!

Paid $300–350Reasonable priceGeneral carpet cleaningCarpet cleaning
Margita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team was really good and helped us identify where we needed some extra care.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service!! The fellow who did the cleaning went above and beyond!

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Sergio wasp very professional & very thorough on the cleaning process. Very courteous & finished in a timely manner. Thank you Sergio my carpet looks beautiful. God bless you🙏🏻😇

Paid $150–200Not sureGeneral carpet cleaning
StephenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Anthony has cleaned and remove the mold from grout in our shower over the years and I have such confidence in his work I have brought him back every six months! He’s absolutely professional!

Paid $150–200Great priceGeneral carpet cleaningCarpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
1slandgirlLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The gentlemen who came to my home did an excellent job. My carpets look good. They are clean. The gentlemen were polite and quick. I would use Stanley Steamer, again. As a matter of fact, a friend of mine was over and I gave her their number.

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Joy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Curtis was very accommodating with my special needs with regard to my hubands disabilitys. He even worked on some stains by hand when his equipment couldn't get in between the ramp ane the stair.

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fantastic cleaning job! My tile looks new again!! Would use Stanley again

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The tech did such a wonderful job. He took his time very professional. He was excellent. He was a 10 out of 10. I would refer him to anybody who need their carpet clean or that couch clean. Very professional. Very professional 😉

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
MeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

💝🥰😀 HIRE THEM! Ask for Kenneth and Carlos!! This is the second time using Stanley Steemer to clean everything, top to bottom, cream colored carpet throughout, a large white sectional and a second large sectional, 4 large mattresses, and three padded bedframes. I didn't have much hope for the stains 9n the carpet…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys were WONDERFUL! Courteous, thorough, and efficient. I would recommended this team to anyone!

Paid $500+Reasonable priceGeneral carpet cleaning
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They were professional, did what the work order said to do. Also they helped me move heavy furniture. I’ve used other companies. I am forever sold on Stanley Steamer.,

Customer photo from Mike's reviewCustomer photo from Mike's review
Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Maria11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I contacted Stanley Steamer to clean my bedrooms & hallway carpet. Ismael Sanchez, the technician who arrived at my house first did an inspection of my bedrooms and advised me he would do the best he could to remove the stains that were in my carpet. I was so happy with Ismael as he had done one bedroom and when I…

Paid $450–500Reasonable priceGeneral carpet cleaningPet stain & odor removal
DeniseLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Been using Stanley Steemer about 40 years, and they are always excellent. Professional and courteous, just the best! They keep my carpet looking new.

Paid $200–250Reasonable priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Maye4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I’ve been with Stainley Steemer for almost 15yrs, I alway buy the package they offer yearly. It’s much cheaper than the single cleaning. Miguel is excellent! Very professional👌🏻I am very happy with the results! He explained to me before he started cleaning, that since my carpet is old some of the stains will show…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
NicolaLocal Guide · 216 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had our furniture cleaned in 2025 with Stanley Steemer, and they came back to do our carpets too. Excellent service from the kind gentlemen, also very quick! 2 hours for our ~1500sqft house. Thank you again!

Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Y.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

It was an amazing experience and overall very happy with the results. Best technicians ever, know their job, they explain the process really well. They tried their best to remove the carpet spots. They had great professional customer service an all their time doing their job and very polite. For sure I will used…

Paid $250–300Great priceCarpet steam cleaningWater damage-related cleanup & repairGeneral carpet cleaning
Suzanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very professional

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Julia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great and professional team! Adrian and Raul Floors and sofa look great thank you!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
JasonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Tech wasn't satisfied w/ initial work... and cleaned until he was... Love them!!!

Paid $200–250General carpet cleaningUpholstery cleaning

Show more general carpet cleaning reviews (319 more) →

Price

$347+31% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning653$164–$347
General carpet cleaning339$170–$340
Upholstery cleaning272$189–$353
Pet stain & odor removal137$153–$321
Area rug cleaning120$164–$403
HVAC duct & vent cleaning58$409–$928
Carpet cleaning52$139–$316
Mattress cleaning10—

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