Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 2,439 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of upholstery cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of upholstery cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 93% of upholstery cleaning.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 97% of upholstery cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.273
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 273 Google reviews tagged “Upholstery cleaning” · showing 20

Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Manuel did the work on his own. He arrived when expected, was very efficient in getting set up, moved the furniture as directed, and did a great job cleaning the carpet and a couch. It was a lot of work and he just pushed through.

Paid $500+Not sureCarpet steam cleaningUpholstery cleaning
Gina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They did an excellent job. The tech was very personable.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
JasonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★

They did a great job.... kinda pricey but job well done. My couch looks and feels brand new.

Paid $300–350OverpricedUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Margita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team was really good and helped us identify where we needed some extra care.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Today’s team Prudencio and Jose were stellar! Give Prudencio a raise! What a worker. Jose is a newbie, and Prudencio seemed he wanted to do the lion’s share, but what a team. Thank you, Stanley Steemer. I believe this was my 6th or 7th time. Excellent!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had my sectional and chair cleaned the chair had a really bad stain and Angel removed it, the previous cleaners I used didn’t come near to what these guys did they are awesom

Upholstery cleaning
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional, very personal, very clean, very funny, great job overall. Thank you.

Carpet steam cleaningUpholstery cleaningArea rug cleaning
Katrina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Curtis was on time—he was kind, knowledgeable and professional. The carpets look new (they are 25 years old—3 children were raised walking/playing on them)! The couches were dry in an hour and were spotless. The only time our kitchen floor was this clean was when we moved in. Thank you Stanley Steamer—my mother used…

Great priceCarpet steam cleaningUpholstery cleaningService not listed
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tyler was great! Professional and quick

Upholstery cleaningArea rug cleaning
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had two rooms of furniture to steam clean. The team arrived on time, worked efficiently and completed a big job in good time. Polite and professional service. Very pleased.

Paid $500+Reasonable priceUpholstery cleaning
Me1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Daniel and Robbin were great. Professional, experienced, fast. Very happy with outcome.

Paid $300–350Not sureUpholstery cleaning
Janice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Stanley Steemer provides us with wonderful service: their technicians are skilled, experienced and arrive on time. They clean the carpet in several apartments and houses for us each year: the carpets look revived - like new! I highly recommend them.

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning
Kimani3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service. Will definitely use again in the future.

Paid $500+Great priceUpholstery cleaningPet stain & odor removalService not listed
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

amazing! couch came clean, service was great, on time, so friendly and efficient. 10/10 recommend!

Paid $350–400Great priceUpholstery cleaning
RhondaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician was professional ,knowledgeable ,extremely nice, and efficient. The items that he cleaned ended up looking brand new when he completed the job.

Paid $400–450Reasonable priceUpholstery cleaningService not listed
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The tech did such a wonderful job. He took his time very professional. He was excellent. He was a 10 out of 10. I would refer him to anybody who need their carpet clean or that couch clean. Very professional. Very professional 😉

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
MeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

💝🥰😀 HIRE THEM! Ask for Kenneth and Carlos!! This is the second time using Stanley Steemer to clean everything, top to bottom, cream colored carpet throughout, a large white sectional and a second large sectional, 4 large mattresses, and three padded bedframes. I didn't have much hope for the stains 9n the carpet…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Sara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

It’s so satisfying watching the filth sucked out of my chairs. Filthy dog stains and smell, kid food splatter - all gone before my eyes! Well done Stanley Steemer 👏

Upholstery cleaning
Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chris did a fantastic job cleaning our sectional. He was on time and communicative. The couch looks and smells fantastic. Highly recommend!!

Paid $250–300Reasonable priceUpholstery cleaning
laura12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Stanley representatives were so lovely and accommodating. And did a great job of cleaning at our home. Thank you for sending conscientious specialists to care for our furniture.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaning

Show more upholstery cleaning reviews (253 more) →

Price

$347+31% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning653$164–$347
General carpet cleaning339$170–$340
Upholstery cleaning272$189–$353
Pet stain & odor removal137$153–$321
Area rug cleaning120$164–$403
HVAC duct & vent cleaning58$409–$928
Carpet cleaning52$139–$316
Mattress cleaning10—

Compare with