Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 88% of carpet cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of carpet cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.138
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 138 Google reviews tagged “Area rug cleaning” · showing 20

Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Technician was curtious and thorough.

Upholstery cleaningArea rug cleaning
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lawrence was great. He cleaned at my sister in laws house a few months ago. That’s why I contacted him to do our place. I would have him here again and again. Very polite and very professional.

Paid $500+Great priceUpholstery cleaningCarpet cleaningArea rug cleaning
Erin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Allan was very polite, friendly and did a great job!

Paid $100–150Great pricePet stain & odor removalArea rug cleaning
Gail7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jeison did a fantastic job on my carpet.

Paid $100–150Reasonable priceCarpet steam cleaningArea rug cleaning
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jason was super helpful that enabled me to choose having my 7’ x 10’ area rug cleaned by taking it to the cleaning facility for a better result of what I wanted done. Jason has a great personality and great knowledge of how to accomplish his job. Me being retired military I really appreciated him even more. I know…

Paid $350–400Not sureUpholstery cleaningPet stain & odor removalArea rug cleaning
akayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing

General carpet cleaningCarpet cleaningPet stain & odor removal
Deddie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Michael ewas great, did a super job!!

Paid $300–350Reasonable priceCarpet cleaningArea rug cleaning
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!

Paid $400–450Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Joan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They did a great job!! My carpet looks so good and my couches look new .

Carpet steam cleaningUpholstery cleaningArea rug cleaning
Kelly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin was very much a customer friendly professional . He was efficient and thorough and took great respect for my belongings . I was more than satisfied with his end results . The sofa turned out amazing !! I highly recommend Austin for your home cleaning . He did an A+ job for me !

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Erik11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent job, technician was great! Professional and courteous!

Reasonable priceArea rug cleaning+ Punctuality+ Professionalism
Tonimarie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Austin was great to work with. He was able to provide same day service and thoroughly cleaned 4 bedrooms, a living room, hallway, stairwell and area rug. He was able to get me a discounted price and left my house looking and smelling like new before the holidays. He was very professional and respectful and I look forward to working with him again.

Paid $500+Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Maura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sam and Jason did a great job cleaning my filthy rugs, chairs, and couch. Everything looks fantastic!

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lawrence was friendly he did a great job good job Stanley steamers

Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
GregLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had 2 bedrooms, an area rug, and stairs cleaned, deodorized and applied protectants on everything but the stairs. The technician was on time, in fact they have me a window from 8am-1pm and they were here at 8:10 am!! This never happens, usually I'm waiting around most of the day. The technician was professional…

Customer photo from Greg's review
Paid $450–500Reasonable priceCarpet steam cleaningCarpet cleaningArea rug cleaning
DustinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

1st Class done a good job and was affordable. Tech was professional and knowledgeable.

Paid $300–350Great priceUpholstery cleaningArea rug cleaning
TerriLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nick was friendly, did a great job.He cleaned my area rug & it looks new. He was able to clean my couch & now it looks brand new

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
bryson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bailey was amazing. Prompt, professional, and very thorough. Highly recommend!

Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Phyllis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

She was very helpful and professional!

Paid $350–400Reasonable priceArea rug cleaning
Rhonda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sam and Norman were excellent. Carpet looks new. Would definitely use again!

Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning

Show more area rug cleaning reviews (118 more) →

Price

$227-12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning594$170–$334
General carpet cleaning562$170–$334
Upholstery cleaning237$183–$347
Pet stain & odor removal215$146–$348
Area rug cleaning138$170–$447
Carpet cleaning59$163–$310
HVAC duct & vent cleaning34$317–$928
Flood restoration10—

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