How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for area rug cleaning
Clear ✕All 138 Google reviews tagged “Area rug cleaning” · showing 60
Technician was curtious and thorough.
Lawrence was great. He cleaned at my sister in laws house a few months ago. That’s why I contacted him to do our place. I would have him here again and again. Very polite and very professional.
Allan was very polite, friendly and did a great job!
Jeison did a fantastic job on my carpet.
Jason was super helpful that enabled me to choose having my 7’ x 10’ area rug cleaned by taking it to the cleaning facility for a better result of what I wanted done. Jason has a great personality and great knowledge of how to accomplish his job. Me being retired military I really appreciated him even more. I know…
Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing
Michael ewas great, did a super job!!
Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!
They did a great job!! My carpet looks so good and my couches look new .
Austin was very much a customer friendly professional . He was efficient and thorough and took great respect for my belongings . I was more than satisfied with his end results . The sofa turned out amazing !! I highly recommend Austin for your home cleaning . He did an A+ job for me !
Excellent job, technician was great! Professional and courteous!
Austin was great to work with. He was able to provide same day service and thoroughly cleaned 4 bedrooms, a living room, hallway, stairwell and area rug. He was able to get me a discounted price and left my house looking and smelling like new before the holidays. He was very professional and respectful and I look forward to working with him again.
Sam and Jason did a great job cleaning my filthy rugs, chairs, and couch. Everything looks fantastic!
Lawrence was friendly he did a great job good job Stanley steamers
We had 2 bedrooms, an area rug, and stairs cleaned, deodorized and applied protectants on everything but the stairs. The technician was on time, in fact they have me a window from 8am-1pm and they were here at 8:10 am!! This never happens, usually I'm waiting around most of the day. The technician was professional…
1st Class done a good job and was affordable. Tech was professional and knowledgeable.
Nick was friendly, did a great job.He cleaned my area rug & it looks new. He was able to clean my couch & now it looks brand new
Bailey was amazing. Prompt, professional, and very thorough. Highly recommend!
She was very helpful and professional!
Sam and Norman were excellent. Carpet looks new. Would definitely use again!
Bryan was great! He arrived promptly, was very courteous, and displayed a professional demeanor. He took extra care with one of my rugs that needed special care around the edges. If I need more services, I will definitely ask for him. Thanks Bryan!
Very courteous and professional. Did a great job
Bailey was great!
Fantastic job. The tech was very polite and helpful. Will use Stanley Steamer everytime. Thanks.
Bailey was very personable, funny, and a great carper cleaner.
Took several oriental rugs to be cleaned. Looking forward to seeing how they turn out when returned next week
We have been longtime customers of Stanley Steemer and our cleaning today was the best experience we have ever had! Austin & William were professional, kind and Informative! Highly recommend them for all your cleaning needs 😍
My service was scheduled for 9-12 but my technician, Melvin called and asked if I would want them to arrive earlier since I was his first appointment for the day. Stanley Steemer technicians are always polite and professional. Melvin came in assessed the areas I needed cleaned, preformed the cleaning and recommended…
Mike did an amazing job for our house. We had two rooms cleaned, an area rug and a sectional. He took an 11 year old sectional that had never been cleaned and made it look as good as new! He really took his time and made sure we were completely satisfied which we are! Thank you Mike!!
Austin and William arrived on time, explained what they were about to do, and worked diligently until the work was finished. When they finished, my 30 year old wall to wall carpeting looked amazing, as did my area rug and 30+ year old sofa. Both guys were friendly and polite. I am very pleased and recommend them…
We are quite pleased with Stanley Steemer's work on the carpet and area rugs. Derrick did a great job delivering and placing the area rugs. Derrick was so nice! We will be using your service again sometime.
Michael and Jessica were very friendly and very professional. They done an excellent job and my old rugs look new. I am very pleased and highly recommend them. Thank you!
Austin was amazing, personable, and professional! He was so understanding and offered excellent advise! He is an asset to your company, well as William. Thank you again!
I was well impressed with both men. They were very careful with our things and did a good job. My rugs, couches, and seats of dining room chairs had not been cleaned in years. Most everything turned out well. I’m looking forward to seeing the results of the couches…as they are around 10 yrs old and have never been…
John is a highly conscientious young man. He called us to let us know when he was coming, he showed up on time, and he was very courteous, kind and professional throughout. My mother is elderly and he was very patient with her. He is an excellent representative for Stanley Steemer. Would recommend him to anyone!!
Austin and Derrick cleaned several carpeted rooms in my house and linoleum in kitchen. They did an awesome job, had me check all out for my approval and explained before and after of any spots etc. that they may not have been able to remove. Did an excellent job, very informative and both represented Stanley…
Bailey was prompt and did a fabulous job. Will definitely use her again.
Great service on time very nice and professional.
Ryan was very kind and he worked quickly when cleaning our carpets! The entire upstairs and two large area rugs were completely cleaned in just a couple of hours! Lastly there were several stubborn stains we have had in our carpet for over a year that were able to come right up so the carpet looks almost brand new…
10/10
John did ann amazing job and went above and beyond every other carpet cleaner that I’ve ever had!!! He was professional, on time, extremely nice, and did an outstanding job.l!!! We will definitely be using Stanley Steemer again because of employees like this.
It may be a little pricy, but my technicians were very nice and professional. My rug and couch are back to their former glory!
Always do a great job!
Did an awesome job!! Very professional
Really did a great job my carpet looks brand new
Best cleaning ever!! Super friendly and amazing communication!!
The guys were very friendly and professional. They did a good job and I would definitely recommend them.
Austin James and Derick (I think that was his) were very polite and respectful to me. Both of these young men were very friendly and professional. I highly recommend and would use them again if needed. Job well done!
James was awesome!! He was fast efficient and friendly! This is the second time we have had James come and he is our favorite!
Melvin was very nice to work with. He did a great job!
Amazing job!
Very prompt, professional and courteous. Great job!
William is great. Professional, friendly, respectful knowledgeable. Appreciate him.
They arrived at chosen time in Stanley Steamer bright yellow truck and started the cleaning process immediately. Both men were pleasant and considerate. They worked together well and completed the tasks in a reasonable time. I am happy with each cleaning project and would definitely hire them again.
James did a very good job, on the carpet and the wood floor. He took his time and did a thorough job.
Wonderful Service! Alec was extremely professional, fun personality and willing to make sure my needs were met. He was extremely patient with me and explained everything step by step. Thanks so much!
Such a great home refresh for a great price to get your carpets cleaned! Great experience
Absolutely amazing very nice and patient. Did amazing job and carpet and rug!!!
Excellent work - very professional
The gentleman that cleaned was considerate, professional and an exceptional carpet cleaner. A+. It’s nice to be impressed!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 594 | $170–$334 |
| General carpet cleaning | 562 | $170–$334 |
| Upholstery cleaning | 237 | $183–$347 |
| Pet stain & odor removal | 215 | $146–$348 |
| Area rug cleaning | 138 | $170–$447 |
| Carpet cleaning | 59 | $163–$310 |
| HVAC duct & vent cleaning | 34 | $317–$928 |
| Flood restoration | 10 | — |
