Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 88% of carpet cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of carpet cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$310
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 61 Google reviews tagged “Carpet cleaning” · showing 20

Scott15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Allan did an exceptional job for me on my carpet and tile, very professional and thorough. Much appreciated, thank you again!

Paid $300–350Reasonable priceCarpet steam cleaningCarpet cleaning
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

He was extremely thorough and professional and do not cut corners. I was very happy with the effort put into making sure our carpets were cleaned with detail.

Paid $500+Reasonable priceCarpet cleaning
AbLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Big shout out to Terrell and Jeison for the carpet cleaning today. Terrell was finishing his training under Jeison and did a super job. Looking forward to having him out to clean the carpet again. Jeison did well in his training to get Terrell ready for his new career. Thank you both.

Paid $150–200Reasonable priceFlood cleanupCarpet cleaning
Jessica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Would definitely recommend Stanley Steemer. They arrived on time, were professional, and the quality of the cleaning was great. I have two dogs and would definitely recommend their added on deodorizer treatment. Pricing was very reasonable for someone on a smaller budget.

Paid $150–200Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
ChrisLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!

Paid $400–450Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Jan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Norman is truly the best of the best. 5 stars is not enough. Beautiful job and great attention to every detail.

Paid $250–300Reasonable priceCarpet cleaning
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lawrence was great. He cleaned at my sister in laws house a few months ago. That’s why I contacted him to do our place. I would have him here again and again. Very polite and very professional.

Paid $500+Great priceUpholstery cleaningCarpet cleaningArea rug cleaning
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Norman did an excellent job. Friendly, professional and explained what he was going to do. Give this man a raise!

Paid $200–250Reasonable priceCarpet cleaning
Randy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Allan was very polite and efficient. He did a fine job!. Good price for service performed. Thank you!

Paid $100–150Great priceGeneral carpet cleaning
olivia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ilyia did amazing on all of the carpets! looks brand new!

Paid $300–350Reasonable priceCarpet cleaning
ShawnLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Lawrence did an awesome job cleaning our carpet and upholstery. Will definitely request him for our future cleanings!

Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
RachelLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very good people and friendly.

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaning
akayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing

General carpet cleaningCarpet cleaningPet stain & odor removal
Corbitt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job! Reasonably priced for 4 rooms.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again

Paid $300–350Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lawrence was sp nice and respectful. He did an outstanding job. I highly recommend him

Paid $150–200Great priceCarpet cleaning
Deddie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Michael ewas great, did a super job!!

Paid $300–350Reasonable priceCarpet cleaningArea rug cleaning
Kevin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduled a carpet cleaning online with Stanley Steamer. Correspondence was very good mostly by text. Austin showed up the morning of the appointment and was very helpful and knowledgeable. Cleaning went with any problems. Would definitely recommend.

Paid $200–250Reasonable priceCarpet cleaning
Shawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

You guys were awesome! Cleaned everything quick and fast in and out! Very nice and helpful!

Paid $150–200Reasonable priceCarpet cleaning
RebeccaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bryan was super nice, communicative and left our carpets in way better shape after dogs + toddlers left their marks. Would definitely recommend Bryan and Stanley Steamer!

Paid $100–150Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal

Show more carpet cleaning reviews (41 more) →

Price

$227-12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning594$170–$334
General carpet cleaning562$170–$334
Upholstery cleaning237$183–$347
Pet stain & odor removal215$146–$348
Area rug cleaning138$170–$447
Carpet cleaning59$163–$310
HVAC duct & vent cleaning34$317–$928
Flood restoration10—

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