Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 88% of carpet cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of carpet cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.601
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 601 Google reviews tagged “Carpet steam cleaning” · showing 20

Scott15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Allan did an exceptional job for me on my carpet and tile, very professional and thorough. Much appreciated, thank you again!

Paid $300–350Reasonable priceCarpet steam cleaningCarpet cleaning
Janet8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Very professional. Great job!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning+ Quality
Ronni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Cayden did a great job getting our carpets cleaned after a high traffic year! They look and smell great and he helped me to get a great price. Thanks again for all your hard work!

Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaning
Sally4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I had all the tile floors in my house cleaned and the grout sealed. He did a great job. My floors look brand new.

Carpet steam cleaningUpholstery cleaning+ Quality
stanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Carpet looks like new. Tech was very knowledgeable.

Paid $250–300Reasonable priceCarpet steam cleaning
Tami14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very friendly, professional service. My carpets look great!!

Paid $100–150Great priceCarpet steam cleaning
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cayden arrived early and was very professional. Explained all the services and proceeded to clean my carpet. When done, my carpet looked and smelled fresh and clean. Highly recommended.

Paid $200–250Reasonable priceCarpet steam cleaning
Dwayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service! Arrived on time and went right to work after reviewing the planned areas. Very professional and our carpet looks great. Highly recommend!

Reasonable priceCarpet steam cleaning
DrLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exceptional service and results. He was very professional and did a awesome job.

Paid $200–250Great priceCarpet steam cleaning
Walter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Norman was a wonderful person and very committed to his work. He went above and beyond what was required of him. Thank you so much for your service.

Paid $400–450Reasonable priceCarpet steam cleaning
Jessica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Would definitely recommend Stanley Steemer. They arrived on time, were professional, and the quality of the cleaning was great. I have two dogs and would definitely recommend their added on deodorizer treatment. Pricing was very reasonable for someone on a smaller budget.

Paid $150–200Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Showed up on time, communicated well and did a great job overall.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
KayLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Austin did a nice job and explained the work that was done. He was respectful of property and us. Thank you

Carpet steam cleaningUpholstery cleaning
AmandaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We have had Lawrence out to clean carpets twice and he is amazing! Great attention to detail and very thorough!

Reasonable priceCarpet steam cleaning
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The crew was great and the carpets look much better. Great job.

Paid $200–250Reasonable priceCarpet steam cleaning
Charis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Courteous and friendly technicians. Explained thoroughly what they were going to do. Excellent results!

Paid $100–150Reasonable priceCarpet steam cleaning
Vivian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My carpets came back to life after Stanley Steemer cleaned them!

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great Job as usual. Thank You!!!

Paid $100–150Great priceCarpet steam cleaning
Garvin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The tech was great. Got the job done. Great service. The wife approved 😄

Paid $350–400Reasonable priceCarpet steam cleaning
Sophia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lawrence did a great job cleaning our carpet! We had lots of dog hair and he made them look brand new.

Paid $100–150Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (581 more) →

Price

$227-12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning594$170–$334
General carpet cleaning562$170–$334
Upholstery cleaning237$183–$347
Pet stain & odor removal215$146–$348
Area rug cleaning138$170–$447
Carpet cleaning59$163–$310
HVAC duct & vent cleaning34$317–$928
Flood restoration10—

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