Analyzing 7,558,8537.6M ReviewsFor 21,30321.3K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 88% of carpet cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of carpet cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.562
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 112
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 562 Google reviews tagged “General carpet cleaning” · showing 20

Ronni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Cayden did a great job getting our carpets cleaned after a high traffic year! They look and smell great and he helped me to get a great price. Thanks again for all your hard work!

Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaning
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Norman cleaned my carpet for me today. He was very courteous, professional and did an extremely thorough job in a short amount of time. Both Norman and Stanley Steamer are highly recommended.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
KrystalLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Antjuan was very professional and done an excellent job on my carpet! Highly recommend!

Paid $150–200Reasonable priceGeneral carpet cleaning
JefferyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lawrence was a great and friendly worker and also a knowledgeable carpet cleaner. Would like to have him back in future.

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal
ChrisLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!

Paid $400–450Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Randy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Allan was very polite and efficient. He did a fine job!. Good price for service performed. Thank you!

Paid $100–150Great priceGeneral carpet cleaning
akayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing

General carpet cleaningCarpet cleaningPet stain & odor removal
Corbitt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job! Reasonably priced for 4 rooms.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again

Paid $300–350Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
GeniaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very quick! In and out!!! Looks great! 3 upstairs bedrooms.. about 30 minutes!

Paid $100–150Reasonable priceGeneral carpet cleaningPet stain & odor removal
JohannaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★

I have used Staneley Steemer several times in the past and have not had any issues. However today was not the normal experience. My service was scheduled between 8 and 12. I did not hear from anyone untill after I called at 11 am. The technician was not here untill 1225. Then the van did not work and it took an hour…

Paid $200–250Great priceGeneral carpet cleaning
Jennie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Conscientious, courteous and careful. Cleaning is great.

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
Wayne16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

On time and finished in an hr doing 3 bedrooms & area rug

Paid $150–200Reasonable priceGeneral carpet cleaning
Kristine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great job- fast and friendly service Carpet cleaned up well also cleaned out linoleum- looks great

Paid $150–200Reasonable priceGeneral carpet cleaning+ Punctuality+ Professionalism
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!

Paid $400–450Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Dennis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Bryan did an excellent job. 👍

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
LauraLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Highly recommend! The tech got stains out of the carpet and did a great job with the overall cleaning. He was exceptionally courteous. Good experience.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KIMBERLY5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The entire process was easy & stress free. Norman was so courteous & diligent. I didn't have high hopes for our carpet but, WOW! Great job Norman & Stanley Steemer! Thank you!

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Sherman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Friendly,courteous, very professional!! 10stars if were possible!!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Tina15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Both men did a thorough job and were professional

Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism

Show more general carpet cleaning reviews (542 more) →

Price

$227-12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning594$170–$334
General carpet cleaning562$170–$334
Upholstery cleaning237$183–$347
Pet stain & odor removal215$146–$348
Area rug cleaning138$170–$447
Carpet cleaning59$163–$310
HVAC duct & vent cleaning34$317–$928
Flood restoration10—

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