How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 562 Google reviews tagged “General carpet cleaning” · showing 40
Cayden did a great job getting our carpets cleaned after a high traffic year! They look and smell great and he helped me to get a great price. Thanks again for all your hard work!
Norman cleaned my carpet for me today. He was very courteous, professional and did an extremely thorough job in a short amount of time. Both Norman and Stanley Steamer are highly recommended.
Antjuan was very professional and done an excellent job on my carpet! Highly recommend!
Lawrence was a great and friendly worker and also a knowledgeable carpet cleaner. Would like to have him back in future.
Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!
Allan was very polite and efficient. He did a fine job!. Good price for service performed. Thank you!
Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing
Great job! Reasonably priced for 4 rooms.
Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again
Very quick! In and out!!! Looks great! 3 upstairs bedrooms.. about 30 minutes!
I have used Staneley Steemer several times in the past and have not had any issues. However today was not the normal experience. My service was scheduled between 8 and 12. I did not hear from anyone untill after I called at 11 am. The technician was not here untill 1225. Then the van did not work and it took an hour…
Conscientious, courteous and careful. Cleaning is great.
On time and finished in an hr doing 3 bedrooms & area rug
Great job- fast and friendly service Carpet cleaned up well also cleaned out linoleum- looks great
Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!
Bryan did an excellent job. 👍
Highly recommend! The tech got stains out of the carpet and did a great job with the overall cleaning. He was exceptionally courteous. Good experience.
The entire process was easy & stress free. Norman was so courteous & diligent. I didn't have high hopes for our carpet but, WOW! Great job Norman & Stanley Steemer! Thank you!
Friendly,courteous, very professional!! 10stars if were possible!!
Both men did a thorough job and were professional
Bailey and Austin were fantastic! Super knowledgeable and efficient! Did a fabulous job and were kind and personable! I highly recommend them and we will use them again in the future!
Very good job! Completely satisfied with service.
The attention to detail and service was amazing! Antjuan was polite, listened, and made me feel like the value was worth the cost. I cannot recommend Antjuan any higher! I will be asking for him every time!
Sam was very professional and through with his explanations of things he was doing. Got the carpets very clean. Lots of spots and got them all out. Outstanding service.
Austin did a great job of explaining my options and making recommendations. We are very happy with the results.
Austin was great! Very professional and made us aware of our options
Great crew of guys working on our floors! Polite, helpful, and efficient! Excellent work! Also had the ventilation cleaning service as well. Both team were great!
Bailey was polite, friendly and professional. She did a great job!
Austin was great! Very professional and on time!
Florence was professional Need and edit. Great job. Pictures before and after.
Very professional and did an excellent job. He also gave me tips and I appreciated his work ethic. Thanks Austin!!
Very professional, customer friendly and timely.
It was a great experience! Lawrence arrived on time and very prepared to work. He discussed our requests and offered his valued opinions. We added 2 more rooms for a very reasonable cost. Lawrence worked very hard, non-stop until the job was done. We appreciate his respect of our furnishings. He explained to…
I have used Stanley Steemer many times and I am always really pleased with the results. Your tech Samuel did an awesome job today.
I've been using Stanley Steemer for several years. Generally I was very pleased with the work. This was the worst, most unprofessional crew that I have ever experienced since using Stanley Steemer! They did not properly install the padding around the outside door to protect from fumes. They did not put any wet…
Bryan did a wonderful job cleaning our carpets. Not only clean but fresh as well. A protectant was put on the carpets to avoid stains in the future. It was worth the cost.
Bailey did a fantastic job. Quick, professional and efficient. Did a great job.
Bailey was amazing. Prompt, professional, and very thorough. Highly recommend!
This was our first time using Stanley Steemer and Anthony our tech was great! He explained the process thoroughly, as well as doing a thorough job. At the end of the service he explained a program to pay upfront and get 3 visits for free cleaning any 2 rooms of our choosing on top of a discounted rate for additional…
Arrived on time did a wonderful job fine man. I would use him . Very informative. Thank you so much
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 594 | $170–$334 |
| General carpet cleaning | 562 | $170–$334 |
| Upholstery cleaning | 237 | $183–$347 |
| Pet stain & odor removal | 215 | $146–$348 |
| Area rug cleaning | 138 | $170–$447 |
| Carpet cleaning | 59 | $163–$310 |
| HVAC duct & vent cleaning | 34 | $317–$928 |
| Flood restoration | 10 | — |
