How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 562 Google reviews tagged “General carpet cleaning” · showing 100
Cayden did a great job getting our carpets cleaned after a high traffic year! They look and smell great and he helped me to get a great price. Thanks again for all your hard work!
Norman cleaned my carpet for me today. He was very courteous, professional and did an extremely thorough job in a short amount of time. Both Norman and Stanley Steamer are highly recommended.
Antjuan was very professional and done an excellent job on my carpet! Highly recommend!
Lawrence was a great and friendly worker and also a knowledgeable carpet cleaner. Would like to have him back in future.
Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!
Allan was very polite and efficient. He did a fine job!. Good price for service performed. Thank you!
Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing
Great job! Reasonably priced for 4 rooms.
Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again
Very quick! In and out!!! Looks great! 3 upstairs bedrooms.. about 30 minutes!
I have used Staneley Steemer several times in the past and have not had any issues. However today was not the normal experience. My service was scheduled between 8 and 12. I did not hear from anyone untill after I called at 11 am. The technician was not here untill 1225. Then the van did not work and it took an hour…
Conscientious, courteous and careful. Cleaning is great.
On time and finished in an hr doing 3 bedrooms & area rug
Great job- fast and friendly service Carpet cleaned up well also cleaned out linoleum- looks great
Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!
Bryan did an excellent job. 👍
Highly recommend! The tech got stains out of the carpet and did a great job with the overall cleaning. He was exceptionally courteous. Good experience.
The entire process was easy & stress free. Norman was so courteous & diligent. I didn't have high hopes for our carpet but, WOW! Great job Norman & Stanley Steemer! Thank you!
Friendly,courteous, very professional!! 10stars if were possible!!
Both men did a thorough job and were professional
Bailey and Austin were fantastic! Super knowledgeable and efficient! Did a fabulous job and were kind and personable! I highly recommend them and we will use them again in the future!
Very good job! Completely satisfied with service.
The attention to detail and service was amazing! Antjuan was polite, listened, and made me feel like the value was worth the cost. I cannot recommend Antjuan any higher! I will be asking for him every time!
Sam was very professional and through with his explanations of things he was doing. Got the carpets very clean. Lots of spots and got them all out. Outstanding service.
Austin did a great job of explaining my options and making recommendations. We are very happy with the results.
Austin was great! Very professional and made us aware of our options
Great crew of guys working on our floors! Polite, helpful, and efficient! Excellent work! Also had the ventilation cleaning service as well. Both team were great!
Bailey was polite, friendly and professional. She did a great job!
Austin was great! Very professional and on time!
Florence was professional Need and edit. Great job. Pictures before and after.
Very professional and did an excellent job. He also gave me tips and I appreciated his work ethic. Thanks Austin!!
Very professional, customer friendly and timely.
It was a great experience! Lawrence arrived on time and very prepared to work. He discussed our requests and offered his valued opinions. We added 2 more rooms for a very reasonable cost. Lawrence worked very hard, non-stop until the job was done. We appreciate his respect of our furnishings. He explained to…
I have used Stanley Steemer many times and I am always really pleased with the results. Your tech Samuel did an awesome job today.
I've been using Stanley Steemer for several years. Generally I was very pleased with the work. This was the worst, most unprofessional crew that I have ever experienced since using Stanley Steemer! They did not properly install the padding around the outside door to protect from fumes. They did not put any wet…
Bryan did a wonderful job cleaning our carpets. Not only clean but fresh as well. A protectant was put on the carpets to avoid stains in the future. It was worth the cost.
Bailey did a fantastic job. Quick, professional and efficient. Did a great job.
Bailey was amazing. Prompt, professional, and very thorough. Highly recommend!
This was our first time using Stanley Steemer and Anthony our tech was great! He explained the process thoroughly, as well as doing a thorough job. At the end of the service he explained a program to pay upfront and get 3 visits for free cleaning any 2 rooms of our choosing on top of a discounted rate for additional…
Arrived on time did a wonderful job fine man. I would use him . Very informative. Thank you so much
Excellent service. The gentlemen who did the work were fantastic and my carpets look great.
Sam and Norman were excellent. Carpet looks new. Would definitely use again!
Jessica is prompt professional and gets the job done I highly recommend Stanley steamer and Jessica.
The gentlemen I had today were very pleasant and took their time, which I appreciate very much. I have used Stanley Steamer for 40 years and for the past several years, this has not always been the case in that they sometimes rush through the cleaning and I am left feeling disappointed. So, THANKS FOR TODAY!!
Bailey was very professional and went above and beyond at my home. She took her time with making sure that every area was cleaned thoroughly and took the time to educate me on ways to protect my carpet in the future. I look forward to working with her again.
Fabulous, personal service. Love my carpets now and would definitely call Stanley Steemer again. Many thanks.
Very courteous and professional. Did a great job
Tyril provided exceptional cleaning service and has our carpet looking new again. Very conscientious and professional. Thank you.
We had the pleasure of having Tyril Smith visit our home to clean our carpets. He introduced himself warmly and conducted a walkthrough before starting to identify any specific areas of concern. Tyril was exceptionally courteous and did an outstanding job cleaning three rooms and a hallway. He put in extra effort…
Lawrence did a great job on my 24 year old carpet! He took his time and gave me pointers for future cleaning! Thank you Lawrence
Two technicians professional and informative. Appreciate them doing amazing job on our sun room.
Both technicians were professional & did a wonderful job.
Fantastic job. The tech was very polite and helpful. Will use Stanley Steamer everytime. Thanks.
The ladies that cleaned my carpets were professional, on time, and great results! Very knowledgeable and courteous too!
James was efficient and friendly! Thanks for the great service.
Robert did an excellent job. He was very thorough and took his time to get the job done right
Wonderful service
Fantastic Job with Joseph and Lawance. Thank U Very Much. Have A Nice Day..!
Great job on pretty dirty carpets. Nice guy. Very congenial. Explained every step of the process which I appreciated.
The person was on time, very professional and explained everything that he was going to do.
These guys did a great job. I really appreciated their service, and professionalism.
Bailey was amazing! I will be requesting her to come out in the future! She did a wonderful job!
Tech was very friendly and courteous. On time and very professional. Job exceeded expectations. We will be using Stanley Steamer in the future.
Daimon was awesome!! Amazing experience. Patient as we asked questions. And thorough and helpful
Great knowledge of her trade. Fantastic job every time. Repeat customer.
Bailey did a great job- very easy to schedule and my carpets looks so much better!
I’ve been using Stanley Steemer for years now, they never disappoint! Bailey was awesome! I will definitely use her every time in the future if she’s available. What a professional! She did a thorough and excellent job cleaning my nasty carpets today!! Very professional and helpful! I’m now going to make an appointment to get our air ducts cleaned out!
I have used them 3 times so far for bi-annual cleanings since getting new carpet and for trying to extend the life of my sectional. Each experience has been very good in regard to quality of the service and professionalism and courteousness of the technician. I am very satisfied and will keep using their services.
Bailey was polite and efficient.
The service tech was very professional and performed his job very well.
Stanley Steemer has cleaned my white carpets as well as oriental rugs and sectional sofa for years and has always done an excellent job!
My technicians were wonderful. They were very polite. You should make a special effort to keep them.
My service was scheduled for 9-12 but my technician, Melvin called and asked if I would want them to arrive earlier since I was his first appointment for the day. Stanley Steemer technicians are always polite and professional. Melvin came in assessed the areas I needed cleaned, preformed the cleaning and recommended…
We had our carpets, tile, and grout cleaned by Allen. He was friendly, professional, and did a fantastic job! Highly recommend!
Stanley Steemer did a great job cleaning my badly stained carpets. The staff was very knowledgeable and helpful!! I recommend Stanley Steemer and will call on them again!!
Great experience. Allen took extra care and consideration to complete the job.
I really liked Allen! He was very professional and very considerate and sooo polite! No one and I mean no one has ever clean my carpets as well as he did ! Great job Allen, you’re the best. Alice Morgan.
Steven was phenomenal! He was super friendly with my kids and myself and very professional!
Bailey was wonderful! She not only did an excellent job on our carpets but was also very nice and professional. Our carpets smell great and look brand new. HIGHLY recommended!!
Cody was professional and very attentive to the job at hand!
Steven (Mike) did a superb job!!!!! He was very meticulous and took his time. We have signed up for the four cleaning plan. That should tell you what a good job he did.
Austin and William arrived on time, explained what they were about to do, and worked diligently until the work was finished. When they finished, my 30 year old wall to wall carpeting looked amazing, as did my area rug and 30+ year old sofa. Both guys were friendly and polite. I am very pleased and recommend them…
We are quite pleased with Stanley Steemer's work on the carpet and area rugs. Derrick did a great job delivering and placing the area rugs. Derrick was so nice! We will be using your service again sometime.
Derrick was excellent! I showed him the area of concern on my carpet and he knew just what to do to fix it. It turned out perfect and I am highly satisfied! He was punctual, kind, and explained everything he was doing to me. If you need your carpet cleaned, he is your guy!
Carpet looks great.Thanks
Another great service by Stanley Steamer! William was great! He communicated well about what he was going to do and the price of extras I wanted done. My carpet looks and smells great!!!! He also did not pressure me into purchasing a package. He told me about it but said don't feel pressured. Loved that!! I don't…
Austin was amazing, personable, and professional! He was so understanding and offered excellent advise! He is an asset to your company, well as William. Thank you again!
The stains where not treated at all. Looks like they just did a basic run over it with the shampooer. Waste of money. Very disappointed. Should have just done it ourselves.
From start to finish James’s and his partner, Justin’s , professionalism and friendliness and exceptional job left me completely satisfied! I have used , Stanley Steemer for decades. I’ve always had good service and the technician I had previously been requesting has moved on, so I asked the dispatcher for a…
Nicholas got right to work and cleaned the car carpet stains I thought would never come out including the ones from new lumber that I slid into the back of my 4Runner. Anybody that's hauled 2x4's from Lowes knows what I'm talking about. Awesome guy, great equipment and knows the tricks of the trade. Carpet never…
They showed up on time and completed the job in about an hour. Quick and professional.
Nicholas was awesome! Very professional, very thorough, was quick, and efficient! If I have to get my carpets cleaned again I will definitely choose Stanley Steamer!
John is a highly conscientious young man. He called us to let us know when he was coming, he showed up on time, and he was very courteous, kind and professional throughout. My mother is elderly and he was very patient with her. He is an excellent representative for Stanley Steemer. Would recommend him to anyone!!
We had Alec come out to clean my upstairs carpets as well as my sectional sofa. He was very professional and very nice. As he was finishing my couch, he noticed the water had shut off and had gone to check it out. Turns out my basement had standing water related to a busted spigot on my house even after a pressure…
I was given the day and time I wanted, the cleaner showed up right on time and did a wonderful job. I will definitely return for future business.
Michael was wonderful. Very professional and paid close attention to problem areas of carpet.
Nicholas was great!! The whole process was easy and my carpet looks great.
Great job!
Fast prompt with excellent results
Bailey was so kind and was able to quickly clean and deodorize my apartment carpeting. Overall, it was a painless experience and I will be using this company again the future.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 594 | $170–$334 |
| General carpet cleaning | 562 | $170–$334 |
| Upholstery cleaning | 237 | $183–$347 |
| Pet stain & odor removal | 215 | $146–$348 |
| Area rug cleaning | 138 | $170–$447 |
| Carpet cleaning | 59 | $163–$310 |
| HVAC duct & vent cleaning | 34 | $317–$928 |
| Flood restoration | 10 | — |