How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 217 Google reviews tagged “Pet stain & odor removal” · showing 40
Would definitely recommend Stanley Steemer. They arrived on time, were professional, and the quality of the cleaning was great. I have two dogs and would definitely recommend their added on deodorizer treatment. Pricing was very reasonable for someone on a smaller budget.
My carpets came back to life after Stanley Steemer cleaned them!
Lawrence was a great and friendly worker and also a knowledgeable carpet cleaner. Would like to have him back in future.
Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!
Allan was very polite, friendly and did a great job!
Great service today. Carpets have never been cleaner!thank you, Jeremy
Jason was super helpful that enabled me to choose having my 7’ x 10’ area rug cleaned by taking it to the cleaning facility for a better result of what I wanted done. Jason has a great personality and great knowledge of how to accomplish his job. Me being retired military I really appreciated him even more. I know…
Lawrence did an awesome job cleaning our carpet and upholstery. Will definitely request him for our future cleanings!
Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing
Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again
Very quick! In and out!!! Looks great! 3 upstairs bedrooms.. about 30 minutes!
Conscientious, courteous and careful. Cleaning is great.
Bryan was super nice, communicative and left our carpets in way better shape after dogs + toddlers left their marks. Would definitely recommend Bryan and Stanley Steamer!
He was professional and helpful. Gave me advice on what to do at home. Quick too
I have used Stanley Steemer for over 20 years in multiple states. But I just had the BEST carpet cleaning I’ve ever had! Joe Pollard is professional, friendly, and knowledgeable. I have/had multiple pet stains that always seemed to remain even after cleaning. Whatever magic Joe used made the stains disappear! I highly recommend him and Stanley Steemer.
Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!
Highly recommend! The tech got stains out of the carpet and did a great job with the overall cleaning. He was exceptionally courteous. Good experience.
Arrived ahead of schedule and got the job done well and far quicker than I expected. Would not hesitate to use again
The entire process was easy & stress free. Norman was so courteous & diligent. I didn't have high hopes for our carpet but, WOW! Great job Norman & Stanley Steemer! Thank you!
Friendly and did a good job! He needs to change his picture because he’s a lot better looking in person 😂
Bailey was great! Very informative and polite. Would definitely recommend if you’re in need of quick response time and great carpet cleaning.
Beverly Switzer. Wallace Estate/ Larry Burton Excellent service! Very happy with their steam cleaning of our hallway and stairs. The only carpet cleaning and upholstery cleaning company we use. Thank you!
Excellent! Very polite and efficient. Thanks you.
Austin and Micheal did an exceptional job on cleaning my living room furniture. They both were professional and polite! We have a dog and it gets a lot of wear! The furniture was also deodorized and scotch guarded. Very, very happy with the results!! Thank you so much!! We will be calling them in the future!!
Lawrence is a great representative for Stanley Steemer! He was a friendly & genuine person & offered suggestions. He took his time & was very thorough. Seeing the results was wonderful! I would recommend Stanley Steemer/Lawrence to anyone!
Both men did a thorough job and were professional
Austin and Bailey did a fantastic job with our service. We will definitely be making this a more routine thing!
Bailey and Austin were fantastic! Super knowledgeable and efficient! Did a fabulous job and were kind and personable! I highly recommend them and we will use them again in the future!
Austin was great! He was kind and knowledgeable about what I needed. He explained everything in detail to me about procedure and cost. I would recommend him again in the future.
Bailey was amazing!!! She was knowledgeable and professional. Very happy with her work and this girl deserves a raise.
The attention to detail and service was amazing! Antjuan was polite, listened, and made me feel like the value was worth the cost. I cannot recommend Antjuan any higher! I will be asking for him every time!
He did a wonderful job. He was prompt and professional and most of all he was thorough. Very happy as usual. 35 year loyal customer!
Very professional and fast!! Carpet looks amazing and Austin was incredibly polite, and honest about pricing when I did an estimate for 1 room, but needed to be quoted for 2 since it was our entire finished basement. Plan to use again for any of their services in the future!
Austin was great to work with. He was able to provide same day service and thoroughly cleaned 4 bedrooms, a living room, hallway, stairwell and area rug. He was able to get me a discounted price and left my house looking and smelling like new before the holidays. He was very professional and respectful and I look forward to working with him again.
Excellent job by Michael. Well done!
I have used Stanley Steemer many times and I am always really pleased with the results. Your tech Samuel did an awesome job today.
Bryan did a wonderful job cleaning our carpets. Not only clean but fresh as well. A protectant was put on the carpets to avoid stains in the future. It was worth the cost.
Very friendly and knowledgeable gentleman. Kept me informed step by step what they were working on. I’d highly recommend
Anthony did a nice job with our carpets. He was very professional and provided great service.
Nick was friendly, did a great job.He cleaned my area rug & it looks new. He was able to clean my couch & now it looks brand new
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 594 | $170–$334 |
| General carpet cleaning | 562 | $170–$334 |
| Upholstery cleaning | 237 | $183–$347 |
| Pet stain & odor removal | 215 | $146–$348 |
| Area rug cleaning | 138 | $170–$447 |
| Carpet cleaning | 59 | $163–$310 |
| HVAC duct & vent cleaning | 34 | $317–$928 |
| Flood restoration | 10 | — |
