How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 217 Google reviews tagged “Pet stain & odor removal” · showing 80
Would definitely recommend Stanley Steemer. They arrived on time, were professional, and the quality of the cleaning was great. I have two dogs and would definitely recommend their added on deodorizer treatment. Pricing was very reasonable for someone on a smaller budget.
My carpets came back to life after Stanley Steemer cleaned them!
Lawrence was a great and friendly worker and also a knowledgeable carpet cleaner. Would like to have him back in future.
Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!
Allan was very polite, friendly and did a great job!
Great service today. Carpets have never been cleaner!thank you, Jeremy
Jason was super helpful that enabled me to choose having my 7’ x 10’ area rug cleaned by taking it to the cleaning facility for a better result of what I wanted done. Jason has a great personality and great knowledge of how to accomplish his job. Me being retired military I really appreciated him even more. I know…
Lawrence did an awesome job cleaning our carpet and upholstery. Will definitely request him for our future cleanings!
Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing
Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again
Very quick! In and out!!! Looks great! 3 upstairs bedrooms.. about 30 minutes!
Conscientious, courteous and careful. Cleaning is great.
Bryan was super nice, communicative and left our carpets in way better shape after dogs + toddlers left their marks. Would definitely recommend Bryan and Stanley Steamer!
He was professional and helpful. Gave me advice on what to do at home. Quick too
I have used Stanley Steemer for over 20 years in multiple states. But I just had the BEST carpet cleaning I’ve ever had! Joe Pollard is professional, friendly, and knowledgeable. I have/had multiple pet stains that always seemed to remain even after cleaning. Whatever magic Joe used made the stains disappear! I highly recommend him and Stanley Steemer.
Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!
Highly recommend! The tech got stains out of the carpet and did a great job with the overall cleaning. He was exceptionally courteous. Good experience.
Arrived ahead of schedule and got the job done well and far quicker than I expected. Would not hesitate to use again
The entire process was easy & stress free. Norman was so courteous & diligent. I didn't have high hopes for our carpet but, WOW! Great job Norman & Stanley Steemer! Thank you!
Friendly and did a good job! He needs to change his picture because he’s a lot better looking in person 😂
Bailey was great! Very informative and polite. Would definitely recommend if you’re in need of quick response time and great carpet cleaning.
Beverly Switzer. Wallace Estate/ Larry Burton Excellent service! Very happy with their steam cleaning of our hallway and stairs. The only carpet cleaning and upholstery cleaning company we use. Thank you!
Excellent! Very polite and efficient. Thanks you.
Austin and Micheal did an exceptional job on cleaning my living room furniture. They both were professional and polite! We have a dog and it gets a lot of wear! The furniture was also deodorized and scotch guarded. Very, very happy with the results!! Thank you so much!! We will be calling them in the future!!
Lawrence is a great representative for Stanley Steemer! He was a friendly & genuine person & offered suggestions. He took his time & was very thorough. Seeing the results was wonderful! I would recommend Stanley Steemer/Lawrence to anyone!
Both men did a thorough job and were professional
Austin and Bailey did a fantastic job with our service. We will definitely be making this a more routine thing!
Bailey and Austin were fantastic! Super knowledgeable and efficient! Did a fabulous job and were kind and personable! I highly recommend them and we will use them again in the future!
Austin was great! He was kind and knowledgeable about what I needed. He explained everything in detail to me about procedure and cost. I would recommend him again in the future.
Bailey was amazing!!! She was knowledgeable and professional. Very happy with her work and this girl deserves a raise.
The attention to detail and service was amazing! Antjuan was polite, listened, and made me feel like the value was worth the cost. I cannot recommend Antjuan any higher! I will be asking for him every time!
He did a wonderful job. He was prompt and professional and most of all he was thorough. Very happy as usual. 35 year loyal customer!
Very professional and fast!! Carpet looks amazing and Austin was incredibly polite, and honest about pricing when I did an estimate for 1 room, but needed to be quoted for 2 since it was our entire finished basement. Plan to use again for any of their services in the future!
Austin was great to work with. He was able to provide same day service and thoroughly cleaned 4 bedrooms, a living room, hallway, stairwell and area rug. He was able to get me a discounted price and left my house looking and smelling like new before the holidays. He was very professional and respectful and I look forward to working with him again.
Excellent job by Michael. Well done!
I have used Stanley Steemer many times and I am always really pleased with the results. Your tech Samuel did an awesome job today.
Bryan did a wonderful job cleaning our carpets. Not only clean but fresh as well. A protectant was put on the carpets to avoid stains in the future. It was worth the cost.
Very friendly and knowledgeable gentleman. Kept me informed step by step what they were working on. I’d highly recommend
Anthony did a nice job with our carpets. He was very professional and provided great service.
Nick was friendly, did a great job.He cleaned my area rug & it looks new. He was able to clean my couch & now it looks brand new
Bailey was amazing. Prompt, professional, and very thorough. Highly recommend!
This was our first time using Stanley Steemer and Anthony our tech was great! He explained the process thoroughly, as well as doing a thorough job. At the end of the service he explained a program to pay upfront and get 3 visits for free cleaning any 2 rooms of our choosing on top of a discounted rate for additional…
Great service and efficient. He was very friendly and professional.
I don’t normally write reviews, but after my recent experience, I felt compelled to recognize the outstanding service I received, especially from Joesph, my technician. From the moment he arrived, Joesph was the picture of professionalism. He was thorough, respectful of my home, and took the time to walk me through…
Our technician was amazing. Very conscience and very kind. Highly recommend him for any of your carpet cleaning needs.
Sam and Norman were excellent. Carpet looks new. Would definitely use again!
Great service! He was on time, explained the different services and was able to get our carpets looking amazing! All stains came up and the carpets look like new. Cameron did a great job and I highly recommend.
Great service and worked really hard to get the carpet clean !! Great job!!
Two technicians professional and informative. Appreciate them doing amazing job on our sun room.
The ladies that cleaned my carpets were professional, on time, and great results! Very knowledgeable and courteous too!
Wonderful service
A+
I’ve been using Stanley Steemer for years now, they never disappoint! Bailey was awesome! I will definitely use her every time in the future if she’s available. What a professional! She did a thorough and excellent job cleaning my nasty carpets today!! Very professional and helpful! I’m now going to make an appointment to get our air ducts cleaned out!
Nick did an amazing job, he's quick efficient and extremely polite!! Definitely would recommend him and would love to have him again!
Stanley Steemer did a great job cleaning my badly stained carpets. The staff was very knowledgeable and helpful!! I recommend Stanley Steemer and will call on them again!!
Zak my cleaner did a whole house rental so perfect. Never have I experienced a worker that took time and Effort. I will call again, Zak you a responsible man with great kindness. Thank you.
We are quite pleased with Stanley Steemer's work on the carpet and area rugs. Derrick did a great job delivering and placing the area rugs. Derrick was so nice! We will be using your service again sometime.
Nicholas did an outstanding job cleaning our floors! He arrived on time and was very professional.
Nick was great ! And it didn’t take him long to clean the room and stairs at all !
Nicholas got right to work and cleaned the car carpet stains I thought would never come out including the ones from new lumber that I slid into the back of my 4Runner. Anybody that's hauled 2x4's from Lowes knows what I'm talking about. Awesome guy, great equipment and knows the tricks of the trade. Carpet never…
Bailey was absolutely awesome, she was thorough, and professional. She is definitely someone that I would recommend.
Technician did a professional job. My problem was the original order wasn’t done ( same as before) and cost were elevated. Wrong address was noted, truck went next door at first. Bad communication with On Line Service.
10/10 Amazing service, wonderful staff. Thank you again!
John was personable & professional, offering suggestions and fully explaining products/services. Carpets turned out better than I expected. Highly recommend.
Service was excellent! Tech was very polite and considerate. Will definitely use this company again.
Michael was professional and helpful
Both techs were wonderful!
Fantastic technician! Kind and knowledgeable. Thank you so much!!
Melvin rocks. He was knowledgeable and efficient. Gave extra effort in getting up our driveway
Wonderful service and an awesome job!
Derick and Austin were phenomenal! They worked so well as a team and were very mannerly. They cleaned my entire house in no time and I am very impressed and happy with the results! Derick and Austin showed up on time, were professional and I will request to have them come out and help me again!
Alec was professional and courteous. He showed us progress as he cleaned and gave us pointers on how to keep our couches clean for the future. We will definitely use Stanley steamer in the future!
Quick response, professional, courteous, great job.
John was amazing! He explained all the steps to me and made suggestions for the future! I will definitely be scheduling with him again!
Great service and value. Melvin our technician was very professional, polite, worked efficiently, he answered any questions I had. Would use Stanley Steamer again.
Ryan was ahead of schedule, friendly, walked each area with us before beginning, and professional. Carpets look very nice, and he was able to remove stains we thought might not come up.
Always do a great job!
I have been using Stanley Steamer for several years and everyone has always been wonderful to work with. The teams are always extremely professional and do great work. They truly go above and beyond for their clients and I will continue to book wit them in the future.
Melvin was so professional and very pleasant.
Seriously Austin and his partner were great!! They were on time and professional. Provided great instructions about drying, recommendations for future incidents, and overall friendly. Will be using again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 594 | $170–$334 |
| General carpet cleaning | 562 | $170–$334 |
| Upholstery cleaning | 237 | $183–$347 |
| Pet stain & odor removal | 215 | $146–$348 |
| Area rug cleaning | 138 | $170–$447 |
| Carpet cleaning | 59 | $163–$310 |
| HVAC duct & vent cleaning | 34 | $317–$928 |
| Flood restoration | 10 | — |
