How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 2,790 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 217 Google reviews tagged “Pet stain & odor removal” · showing 160
Would definitely recommend Stanley Steemer. They arrived on time, were professional, and the quality of the cleaning was great. I have two dogs and would definitely recommend their added on deodorizer treatment. Pricing was very reasonable for someone on a smaller budget.
My carpets came back to life after Stanley Steemer cleaned them!
Lawrence was a great and friendly worker and also a knowledgeable carpet cleaner. Would like to have him back in future.
Jacob and Austin did an excellent job. Very polite and answered all of concerns and questions . They went above and beyond. Excellent team. Thank you gentlemen!
Allan was very polite, friendly and did a great job!
Great service today. Carpets have never been cleaner!thank you, Jeremy
Jason was super helpful that enabled me to choose having my 7’ x 10’ area rug cleaned by taking it to the cleaning facility for a better result of what I wanted done. Jason has a great personality and great knowledge of how to accomplish his job. Me being retired military I really appreciated him even more. I know…
Lawrence did an awesome job cleaning our carpet and upholstery. Will definitely request him for our future cleanings!
Austin was and Is Amazing ! Super professional and does he very best to make sure you are getting the best possible results and Care for your carpet ! I would Highly recommend! I wish I took a picture before because I love my carpets now ! Thank you so much Austin for your Hard Work you did Amazing
Bryan was great. Very communicative, explained the whole process, and worked quickly and efficiently! Definitely will be using again
Very quick! In and out!!! Looks great! 3 upstairs bedrooms.. about 30 minutes!
Conscientious, courteous and careful. Cleaning is great.
Bryan was super nice, communicative and left our carpets in way better shape after dogs + toddlers left their marks. Would definitely recommend Bryan and Stanley Steamer!
He was professional and helpful. Gave me advice on what to do at home. Quick too
I have used Stanley Steemer for over 20 years in multiple states. But I just had the BEST carpet cleaning I’ve ever had! Joe Pollard is professional, friendly, and knowledgeable. I have/had multiple pet stains that always seemed to remain even after cleaning. Whatever magic Joe used made the stains disappear! I highly recommend him and Stanley Steemer.
Lawrence was great he explained everything he was doing and did a fabulous job highly recommend!
Highly recommend! The tech got stains out of the carpet and did a great job with the overall cleaning. He was exceptionally courteous. Good experience.
Arrived ahead of schedule and got the job done well and far quicker than I expected. Would not hesitate to use again
The entire process was easy & stress free. Norman was so courteous & diligent. I didn't have high hopes for our carpet but, WOW! Great job Norman & Stanley Steemer! Thank you!
Friendly and did a good job! He needs to change his picture because he’s a lot better looking in person 😂
Bailey was great! Very informative and polite. Would definitely recommend if you’re in need of quick response time and great carpet cleaning.
Beverly Switzer. Wallace Estate/ Larry Burton Excellent service! Very happy with their steam cleaning of our hallway and stairs. The only carpet cleaning and upholstery cleaning company we use. Thank you!
Excellent! Very polite and efficient. Thanks you.
Austin and Micheal did an exceptional job on cleaning my living room furniture. They both were professional and polite! We have a dog and it gets a lot of wear! The furniture was also deodorized and scotch guarded. Very, very happy with the results!! Thank you so much!! We will be calling them in the future!!
Lawrence is a great representative for Stanley Steemer! He was a friendly & genuine person & offered suggestions. He took his time & was very thorough. Seeing the results was wonderful! I would recommend Stanley Steemer/Lawrence to anyone!
Both men did a thorough job and were professional
Austin and Bailey did a fantastic job with our service. We will definitely be making this a more routine thing!
Bailey and Austin were fantastic! Super knowledgeable and efficient! Did a fabulous job and were kind and personable! I highly recommend them and we will use them again in the future!
Austin was great! He was kind and knowledgeable about what I needed. He explained everything in detail to me about procedure and cost. I would recommend him again in the future.
Bailey was amazing!!! She was knowledgeable and professional. Very happy with her work and this girl deserves a raise.
The attention to detail and service was amazing! Antjuan was polite, listened, and made me feel like the value was worth the cost. I cannot recommend Antjuan any higher! I will be asking for him every time!
He did a wonderful job. He was prompt and professional and most of all he was thorough. Very happy as usual. 35 year loyal customer!
Very professional and fast!! Carpet looks amazing and Austin was incredibly polite, and honest about pricing when I did an estimate for 1 room, but needed to be quoted for 2 since it was our entire finished basement. Plan to use again for any of their services in the future!
Austin was great to work with. He was able to provide same day service and thoroughly cleaned 4 bedrooms, a living room, hallway, stairwell and area rug. He was able to get me a discounted price and left my house looking and smelling like new before the holidays. He was very professional and respectful and I look forward to working with him again.
Excellent job by Michael. Well done!
I have used Stanley Steemer many times and I am always really pleased with the results. Your tech Samuel did an awesome job today.
Bryan did a wonderful job cleaning our carpets. Not only clean but fresh as well. A protectant was put on the carpets to avoid stains in the future. It was worth the cost.
Very friendly and knowledgeable gentleman. Kept me informed step by step what they were working on. I’d highly recommend
Anthony did a nice job with our carpets. He was very professional and provided great service.
Nick was friendly, did a great job.He cleaned my area rug & it looks new. He was able to clean my couch & now it looks brand new
Bailey was amazing. Prompt, professional, and very thorough. Highly recommend!
This was our first time using Stanley Steemer and Anthony our tech was great! He explained the process thoroughly, as well as doing a thorough job. At the end of the service he explained a program to pay upfront and get 3 visits for free cleaning any 2 rooms of our choosing on top of a discounted rate for additional…
Great service and efficient. He was very friendly and professional.
I don’t normally write reviews, but after my recent experience, I felt compelled to recognize the outstanding service I received, especially from Joesph, my technician. From the moment he arrived, Joesph was the picture of professionalism. He was thorough, respectful of my home, and took the time to walk me through…
Our technician was amazing. Very conscience and very kind. Highly recommend him for any of your carpet cleaning needs.
Sam and Norman were excellent. Carpet looks new. Would definitely use again!
Great service! He was on time, explained the different services and was able to get our carpets looking amazing! All stains came up and the carpets look like new. Cameron did a great job and I highly recommend.
Great service and worked really hard to get the carpet clean !! Great job!!
Two technicians professional and informative. Appreciate them doing amazing job on our sun room.
The ladies that cleaned my carpets were professional, on time, and great results! Very knowledgeable and courteous too!
Wonderful service
A+
I’ve been using Stanley Steemer for years now, they never disappoint! Bailey was awesome! I will definitely use her every time in the future if she’s available. What a professional! She did a thorough and excellent job cleaning my nasty carpets today!! Very professional and helpful! I’m now going to make an appointment to get our air ducts cleaned out!
Nick did an amazing job, he's quick efficient and extremely polite!! Definitely would recommend him and would love to have him again!
Stanley Steemer did a great job cleaning my badly stained carpets. The staff was very knowledgeable and helpful!! I recommend Stanley Steemer and will call on them again!!
Zak my cleaner did a whole house rental so perfect. Never have I experienced a worker that took time and Effort. I will call again, Zak you a responsible man with great kindness. Thank you.
We are quite pleased with Stanley Steemer's work on the carpet and area rugs. Derrick did a great job delivering and placing the area rugs. Derrick was so nice! We will be using your service again sometime.
Nicholas did an outstanding job cleaning our floors! He arrived on time and was very professional.
Nick was great ! And it didn’t take him long to clean the room and stairs at all !
Nicholas got right to work and cleaned the car carpet stains I thought would never come out including the ones from new lumber that I slid into the back of my 4Runner. Anybody that's hauled 2x4's from Lowes knows what I'm talking about. Awesome guy, great equipment and knows the tricks of the trade. Carpet never…
Bailey was absolutely awesome, she was thorough, and professional. She is definitely someone that I would recommend.
Technician did a professional job. My problem was the original order wasn’t done ( same as before) and cost were elevated. Wrong address was noted, truck went next door at first. Bad communication with On Line Service.
10/10 Amazing service, wonderful staff. Thank you again!
John was personable & professional, offering suggestions and fully explaining products/services. Carpets turned out better than I expected. Highly recommend.
Service was excellent! Tech was very polite and considerate. Will definitely use this company again.
Michael was professional and helpful
Both techs were wonderful!
Fantastic technician! Kind and knowledgeable. Thank you so much!!
Melvin rocks. He was knowledgeable and efficient. Gave extra effort in getting up our driveway
Wonderful service and an awesome job!
Derick and Austin were phenomenal! They worked so well as a team and were very mannerly. They cleaned my entire house in no time and I am very impressed and happy with the results! Derick and Austin showed up on time, were professional and I will request to have them come out and help me again!
Alec was professional and courteous. He showed us progress as he cleaned and gave us pointers on how to keep our couches clean for the future. We will definitely use Stanley steamer in the future!
Quick response, professional, courteous, great job.
John was amazing! He explained all the steps to me and made suggestions for the future! I will definitely be scheduling with him again!
Great service and value. Melvin our technician was very professional, polite, worked efficiently, he answered any questions I had. Would use Stanley Steamer again.
Ryan was ahead of schedule, friendly, walked each area with us before beginning, and professional. Carpets look very nice, and he was able to remove stains we thought might not come up.
Always do a great job!
I have been using Stanley Steamer for several years and everyone has always been wonderful to work with. The teams are always extremely professional and do great work. They truly go above and beyond for their clients and I will continue to book wit them in the future.
Melvin was so professional and very pleasant.
Seriously Austin and his partner were great!! They were on time and professional. Provided great instructions about drying, recommendations for future incidents, and overall friendly. Will be using again!
Bailey was a plesent surprise. I expected a very different person. She was very helpful and I didnt feel hustled at all. I will be calling and requesting Bailey next time as well. Thanks Girl. You are professional...
William was wonderful. There were several stains we weren’t sure would come out and he got them.
They arrived at chosen time in Stanley Steamer bright yellow truck and started the cleaning process immediately. Both men were pleasant and considerate. They worked together well and completed the tasks in a reasonable time. I am happy with each cleaning project and would definitely hire them again.
John was a great, respectful technician, and was very informative on the the process. He offered a variety of services for us, and done his job very efficiently. 10/10 recommend!
James did a very good job, on the carpet and the wood floor. He took his time and did a thorough job.
Wonderful Service! Alec was extremely professional, fun personality and willing to make sure my needs were met. He was extremely patient with me and explained everything step by step. Thanks so much!
Very efficient and thorough.
Our technician was prompt, extremely knowledgeable, courteous. He explained what he was doing and why he was doing it.
I have never used Stanley Steamer until today. But I won’t ever use anyone else. They were prompt, communicated. And left my floors and couches looking brand new.
Incredible job! Really happy with how our carpets turned out!
Wonderful job! Carpet & furniture are clean as fresh! All stains removed!
We moved into a new house and the previous owners had pets. The technician was absolutely fantastic. So helpful and informative. The carpets and stairs all look great and I was so impressed by the performance and my amazing technician that I signed up for the maintenance plan with them!
Did a great job! Carpets look like new again
Absolutely the best service ever from this company. Thorough, not rush, informative and kind!
We currently have 3 dogs and we feel a professional cleaning is needed again.. John and Alec worked as a team to clean 3 rooms and stairs. John, a US Marine was here this past May 2022 and did an excellent job so I asked for him specifically. He had some equipment failures but we learn in the Marine Corps to adapt…
The Stanley Steemer crew was very polite and professional. They came in our home and were very efficient doing the carpeting in three areas. I would highly recommend this company for your carpet cleaning needs.
Fast friendly and professional
Very professional! Arrived promptly, cleaned up after work was completed, explained the entire process. Highly recommend!!
We called for our couch, chair, ottoman and area rug that had been in storage for 3 months while we moved. All had just a musty, stale smell and needed cleaning and deodorizing as we have dogs. The tech was very, very nice, but the service he provided was poor. We were told the cleaning would take 2-3 hours. For…
It was a great experience. Very professional and knowledgeable technicians. They did a wonderful job. I’m very happy.
My family and I just moved into our new home and needed the carpets cleaned due to a lingering pet odor I couldn’t remove on my own. Nick was friendly, he did a good job of explaining the whole process, and before starting the job, set proper expectations towards a stain in my hallway that may or may not come up.…
Highly recommend, I have them come out at least once a year and every time they are punctual, professional and friendly. They do a great job!
As always the service was great. Not only was the tech Austin friendly but he was also informed ànd very thorough.
Dustin did a great job, and was very nice and professional. My dog loved him! Thanks, and will use again.
Justice did awesome. He explained the service and delivered. He met my dog Jay and was very professional. Give him a raise. I live in a rental house. He recommended deodorizing the carpet which the landlord agreed. He worked non stop clean and scrubbing the 788 feet of carpet. He was direct honest and the results are very good.
Gave us advice on how to take care of our flooring going forward and protect from pet staining. He was very efficient cleaning our carpet and flooring. Extremely professional
James was efficient, on time and very friendly and helpful. He really knows his product! Service was awesome!
Aiden did a great job on our carpets! He was prompt and gave us a thorough explanation of what he’d be doing, and he worked efficiently. He also gave us instructions on how to get the carpets to dry the best. I will definitely be using Stanley Steemer again, and would recommend them to anyone! They also do rugs, hardwood, and tile!
Clean, nice, friendly
They arrived on time, clearly explained what they would do,went right to work, clearly planned who did what, as they worked they asked if I was satisfied. I am very pleased and have them again.
We were moving into a new rental unit that had not been cleaned. The floors looked and smelled disgusting from smoke and pets from the previous tenants. Aiden got out all of the stains and smell and did a wonderful job very quickly. Highly recommend him for anyone in the area!
Excellent service very friendly and professional cleaners
They were very friendly and professional. Our carpets look GREAT now!!
James did a great job cleaning our carpets. They were scheduled to come anytime between 12 and 5 and showed up right at 12. The whole process was super fast and they got all our stains up. We would highly recommend them.
James and his partner did a fantastic job. Thank you.
The technician that came to my home was professional and did a great job! I would definitely use them again and ask for the same technician.
James was very polite, knowledgeable and helpful with the service. There were some very tough pet odors to be removed and for the most part it seems to have the done the job.
Excellent service!
My experience was great! Antjuan was professional, so kind, and punctual. I recommend this business and will use them again in the future!
My technician did an excellent job! He was prompt, polite, and courteous. He took extra care in leaving his workspace tidy. Thank you!
Excellent service !
Great service by Mark. Got all 5 rooms with stairs finished in an hour and a half! Will definitely recommend!
Jessica did a very good job. She was very professional and thorough in cleaning my carpet. Would request her again. Highly recommend.
Received text when technician was on his way with a picture of him for safety. He was on time, professional, answered questions that I had, friendly and did a great job! Reasonably priced as well compared to other places. Highly recommend them!
I called last minutes on Saturday morning to get a mess cleaned up on my carpeting that my grandkids had made. They came and did a great job.
Our 22 year old rug looks like new! We are very happy with the rug cleaning.
Very professional both parties were extremely nice. My carpet looks amazing!! They didn't rush
Technician was great!
Great service and the guy was very well behaved.
Keith was scheduled to come to our home between 8am-12pm. He was very punctual and arrived by 9am. Before beginning, Keith made sure to ask us if there were any specific spots on our couch that needed closer attention. He was very kind and professional and didn’t leave the job until he knew he had answered all of…
I have 4 dogs and he worked with me to move them from one room to another. Talked to me like we were friends. He actually lives in my neighborhood so my husband and I made a new friend out of the experience.
Excellent job steam cleaning carpeted areas. On time and very professional. I will definitely use Stanley Steemer again.
This was my second time using this company.First was Great and this time very poor.Workers were a tad lazy! They showed no interest in doing a good job or caring if I was happy at all.
Arrived within the timeframe indicated, listened to our needs and where to focus the cleaning. Started where we had wanted him to start. Great job, carpet came up better than we had thought and smells 100% better.
Although a little pricey, they came to clean my sofa and loveseat, and it turned out almost like brand new. Very pleased with the service.
The guy was super nice he was on time he got straight to work he took his time on every room an made sure it was done right Logan g. should definitely get a raise it was hot outside and he got some burns from where the cords was hot but he left no spots left on the floor and the price wasn’t as expensive as the other company’s usually ask for!
We thought our dog had destroyed our carpet, but now it looks brand new! The entire process from scheduling to cleaning and payment was so seamless. We will definitely be using them again!
The crew were very friendly. They did a good job removing a stubborn stains and pet urine from the previous owner. I would recommend them to anybody that I know or need their services.
Excellent
The staff at Stanley Steemer was very friendly and even accommodating our sons nap schedule. The carpets look and smell great and were cleaned quickly. I can’t brag on them enough. Will definitely be using again.
Cleaned my couch 🛋 plus fabric protection
Came in and acted like they owned the place. Took less than 20 minutes to clean 3 rooms of carpet. We were trying to get this home ready for new homeowners Had pet stains in one room I asked to be deodorized and they did not get the pet stains up or deodorize! That room wreaked!!!! Ended up having to shampoo the…
He was great. Arrived within the time given. The carpets look great!
Great job and very professional
These guys did awesome! Not only were they very informative about other services that they provide but they were patient with me, informed me of what they were doing every step of the way, and did an amazing job with cleaning my heavily pet stained carpet. As I told them, I'll definitely be using them again. Thank you to Antjuan and his partner!
Carpets came out looking AND smelling like the day they were installed. With two larger dogs and a toddler we had our fair share of stains. Mike our tech was great, friendly, explained his process and then got right to business. Will use again!
The gentleman did an excellent job. There were stains that I thought would never come up and he got the carpets looking Great!! Couldn’t have asked for a better job! He was very courteous and polite. I want this same person every time.
The technician was absolutely great he did a professional job. And was very courteous. I want him to next time I need this service.
Stanley Steamer sent the Nick Duo Dream Team! They were punctual, professional, and understanding about my curious kids. Our stairs have endured 2 adults, 2 kids and a dog going wild and now they look and smell better than they did when we moved in! Thanks guys.
I will use Stanley steamers again. The young man blake did an amazing job getting the pet stains and pet urine out of the carpets. My shampooer is no were qualify for the amazing job he did. We are so happy with your services and we will be calling you again. And the young man was so respectful and polite and…
Our technician, Melvin was wonderful. He was so kind and considerate. And the job he did was thorough and over and above. Thank you Melvin and Stanley Steemer.
Great service and attention to detail. Worked hard to remove pet stains. Furniture and carpets look so much better
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 594 | $170–$334 |
| General carpet cleaning | 562 | $170–$334 |
| Upholstery cleaning | 237 | $183–$347 |
| Pet stain & odor removal | 215 | $146–$348 |
| Area rug cleaning | 138 | $170–$447 |
| Carpet cleaning | 59 | $163–$310 |
| HVAC duct & vent cleaning | 34 | $317–$928 |
| Flood restoration | 10 | — |
