How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty81−1.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREStanley Steemer
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #260Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.8★ from 2,047 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for area rug cleaning
Clear ✕All 84 Google reviews tagged “Area rug cleaning” · showing 60
Kimberly P was my technician and she was wonderful.They arrived right on time, explained all services well, and cleaned carpet and rug very thoroughly.
Very nice and professional.
Booked online for four pieces of furniture. Prompt friendly service. Explained all charges and potential areas of concern. Added an area rug day of the service at a reasonable price.
Kimberly was excellent. She explained everything well, discussed options with me and offered reasonable additional services without being pushy. Service was great price is reasonable, and everything is very clean
Fredrick was absent amazing! He did an exceptional job on my carpets, area rug and mattress. Highly recommend using him if wanting a technician that's fast, efficient and professional.
Had 3 oriental rugs cleaned today. Kim did a GREAT job again!
Donald was great! Thorough and professional. We’ll use them again.
Jack did a great job on my carpet!! He was able to remove most of the stains too!
Christian at Stanley Steemer did an amazing job on my carpet and rugs. The wear stains on the bedroom rug are not there now at all! All my flooring is fresh and clean now.
Another great experience with Stanley Steamers—very efficient and professional with their work. I get my sectional couch and a few area rugs steam cleaned every other year and it keeps them lasting in great condition.
Great service
He was very polite and professional.
Quick, efficient, and affordable
The technicians were thorough and efficient. Professional and helpful getting the areas I needed cleaned done. The techs provided protection for furniture as well as areas around the cleaned carpet. Highly recommend both techs.
Excellent service. Knowledgeable, hard working employees. Thank you.
Joshua did a great job! Took great pride in his work. Went over and above what was required! Thank you
Timothy was wonderful and explained all of my options and provided even better solutions than what I had anticipated. He kept me updated with progress and was very quick. We have used Stanley steamer a few times and will continue to do so!
Very Polite service person with great work ethic. No way they should send just 1 service person to do a job. Equipment set up and takedown requires 2 people. Cleaning requires 2 to spot spray, pretreat adequately and complete the job. Our tech did a fine job by himself. Will know more once carpet dries to see if stains come back.
This my second time using them. They did a great job. Update 4/20/23 Once again they did a fantastic job on my carpet. The guys were professional and courteous. Update: They came out to clean my ducts and dry vent on 4/26/24. Excellent work guys!
They floor tech. Johnathon was very professional, and explained things I needed done and what all treatments the company offer and what he recommends. That’s what all people need to do, great person great job and I will be recommending him to my friends when they use Stanley Steemer. Thank you
Todd was personable and professional. He did such a great job!!!
very nice young men. did a good job
Great service. Exceeded my expectations.
Jonathan was awesome!!! And my carpets look great!
I have been having my rug for such a long time with no professional cleaning and I had my whole family coming into for the 4th of July. So I wanted to get it cleaned and decided to get couch done as well!! Very impressive with the services. The team was very helpful, responsive, and answer all my questions. I would…
The workers were super friendly and got the job done quick. Really good experience. Always appreciate dealing with kind people. Thanks!
Wonderful young gentlemen - appreciate the service!
John was very efficient and friendly. He did a great job and our carpets look wonderful. He is a very hard worker and was diligent with the task at hand.
Timothy did a amazing job! So nice and professional, so glad they sent him out! Would highly recommend him and the company!
Very courteous. On time. Did good job.
Friendly and did a great job
Johnathan was very knowledgeable and very professional 👏 he did a great job!
Ethan was on time and very professional. He explained the process step by step, identified the problem areas/spots and stated how or if they could remove those stains. I would highly recommend Stanley Steemer service.
Great worker polite detail oriented!
TJ was so nice and professional. He did a great job on my rugs and made sure I was utilizing the best services to keep them in good condition (especially since I have pets). I will definitely continue to use them!
Rodney was Polite,Professional and did a Great Job !!! Would want him back on any Future Cleanings !!!
Great work!👍🏾
My technician, Derrick (TN) Scott, Was the best I have ever had clean! He was very friendly and courteous. He did an extremely thorough job. All of my furniture and my rug looks brand new. Thank you!!
Caleb was thorough and polite. I will use them again!
The guys were very efficient and friendly.
Had an old couch, some side chairs, and an area rug cleaned and deodorized. Erick was on time, professional, and very helpful. Got all the stains out of the rug and the furniture smells fresh and new!
Jonathan was amazing! He showed up right on time, was professional, kind and paid such attention to detail! He went above and beyond his call of duty when attending to my upholstery and area rugs! 10/10 would highly recommend! 👊🏽
Rodney had good customer service skills!
Chris was really good! Professional and knowledgeable! He informed me of all the specials and deals available without pressure, just information! They did 4 carpets upstairs and 3 area rugs and 6 runners! All in about an hour and a half!! I couldn’t believe my eyes!! Thank you Chris!!! (And Brandon)
Good Job !
The crew was on time, knowledgeable and very efficient!
Worst service ever!!! Was told my rug could not be done in home (though Stanley Steemer had cleaned exact same rug in home before) took my rug on Aug 17, was promised I’d have it back Saturday, Aug 20. A month later, (after several calls to Stanley Steemer) I still didn’t have my rug back! I wrote a check on Aug.…
Great experience! I had two area rugs, a chair and the tile and grout cleaned today, and I am extremely impressed with how great it all turned out. I will definitely use Stanley Steemer again!
Very professional and respectful service!
Mr. Darian Johnson and Noah J. provided efficient and timely service during my appointment. I will highly recommend/and request the two of them moving forward for all my Stanley Steemer needs. -E. Moore
Suggestion...call before coming...introduce themselves and clean up excess water on hard wood floor....ty
Very nice, professional young men. Did a quick, efficient job. Pleased with the service.
Technician was very professional. Answered any questions I had, and inquired of my satisfaction during and after the cleaning. I will use Stanley Steemer for any future needs.
DJ was friendly, and worked hard in cleaning our carpets. We would use this service again and especially if they send DJ out!
Good customer service
Fast and friendly and they definitely respected my home and was very professional and polite. I will definitely be using their services again.
Efficient and good quality, technician was very friendly
Caleb is a young man that’s very knowledgeable about what he does, which is cleaning! He did such a wonderful job on cleaning and deodorizing my carpet in my home in the Cordova area. They also are great at stripping and waxing wood floors. Very professional, gets the job done quickly and efficiently, they make sure…
The company makes it so easy to schedule a visit online. The workers are so polite & explain what they will do and how long it will take. They were careful with my furniture. When they were finished, I noticed I could breathe better. I recommend them highly.
The service technician was knowledgeable, affable, and efficient. No extraneous energy or time was wasted. Highly recommend this young man as very good for the business. We're extremely pleased with the results of his work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 444 | $176–$377 |
| General carpet cleaning | 222 | $164–$340 |
| Upholstery cleaning | 151 | $189–$384 |
| HVAC duct & vent cleaning | 90 | $477–$928 |
| Area rug cleaning | 83 | $183–$453 |
| Pet stain & odor removal | 76 | $158–$384 |
| Carpet cleaning | 47 | $176–$390 |
| Flood cleanup | 9 | $170–$347 |
