Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently praise the punctuality, professional demeanor, and thoroughness of technicians who explain cleaning processes and remove stains. Services include carpet, rug, and air duct cleaning, with many noting affordable pricing and same-day availability. However, some reviewers report discrepancies between quoted and final prices, incomplete stain removal, or mess left behind after service.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,047 Google reviews we collected
Phrases our text analysis found in 1,552 written reviews
Price verdicts customers left with their Google review
Middle half of what 331 customers paid ($146–$403) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,552 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rodney was great , very friendly and did a fantastic job.”
“The guys were nice and polite, but this was a very unprofessional experience and I would not recommend it all.”
“Both technicians were Excellent, professional, knowledgeable, kind and did an awesome job.”
“Fast forward 4 days later, the mildew smell is AWFUL.”
“They arrived right on time, explained all services well, and cleaned carpet and rug very thoroughly.”
“I tried contacting the manager (Kaliup), who never called me back.”
“If all of Stanley Steeler’s technicians are as dedicated and delightful as Kimberly, they all get five stars!”
“I wouldn’t recommend this company for carpet cleaning.”
“Great service, positive attitude & answered all my questions.”
“I’m moving out of an apartment and was dreading renting the carpet cleaner and doing it myself, but I was surprised by how affordable my service was!”
“Never again I feel we were over charged.”
“Super honest about what it needed and did a terrific job!”
“Do not use them the they are scammers the tech tried to add $240 more then my quoted price then tried to add a extra piece and when I told him no and…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Donald wS very professional. I'm very happy with the way he did job. Send him back ANYTIME 😊
Kimberly did a very professional job. I would like her the next time I have my carpet done.
Jordan was prompt to arrive. Talked with me about what was being cleaned and cared for. Tile demo did lead to a full cleaning. He took care in advising not to walk in areas. Thank you.
They were very professional and helpful! They transformed our old carpet and lifted old, set in stains. We are thankful for the fresh, new smelling carpet!
Appreciate the time Rodney took to clean my carpet. It is old carpet, and he did a superb job! I am a Happy Camper! Thanks so much Rodney! 😊
Kimberly did a wonderful job! I appreciated how Kimberly explained each process.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 444 | $176–$377 |
| General carpet cleaning | 222 | $164–$340 |
| Upholstery cleaning | 151 | $189–$384 |
| HVAC duct & vent cleaning | 90 | $477–$928 |
| Area rug cleaning | 83 | $183–$453 |
| Pet stain & odor removal | 76 | $158–$384 |
| Carpet cleaning | 47 | $176–$390 |
| Flood cleanup | 9 | $170–$347 |
4.8 ★★★★★ 2,047 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Our technician was fantastic. Very polite and professional.
Donald wS very professional. I'm very happy with the way he did job. Send him back ANYTIME 😊
Kimberly did a very professional job. I would like her the next time I have my carpet done.
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Rodney was great , very friendly and did a fantastic job. Very professional!
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Jordan was prompt to arrive. Talked with me about what was being cleaned and cared for. Tile demo did lead to a full cleaning. He took care in advising not to walk in areas. Thank you.
Thank you so much for the star rating! We look forward to cleaning for you again in the near future. If we can help in any other way please call us at 1-800-STEEMER.
They were very professional and helpful! They transformed our old carpet and lifted old, set in stains. We are thankful for the fresh, new smelling carpet!
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Appreciate the time Rodney took to clean my carpet. It is old carpet, and he did a superb job! I am a Happy Camper! Thanks so much Rodney! 😊
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Both technicians were Excellent, professional, knowledgeable, kind and did an awesome job. Both are 5 Star Employees
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Kimberly did a wonderful job! I appreciated how Kimberly explained each process.
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Kimberly P was my technician and she was wonderful.They arrived right on time, explained all services well, and cleaned carpet and rug very thoroughly.
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
