How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty81−1.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREStanley Steemer
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #260Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.8★ from 2,047 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 223 Google reviews tagged “General carpet cleaning” · showing 180
Christian was great. He was very friendly and professional. I’m very happy with the results. Highly recommend.
This company is the BEST. They are super fast and super professional. I can truly say I use them time after time because my carpet never look better than when they clean it.
The young man was very manual and professional. He explained everything things before he got started and showed me pictures after
DJ Did a great job quality and efficiently. He answered all of my questions. I will use this service again.
Rodney saved the day. He was very professional, very honest and his work was beyond my expectations. I am highly satisfied and definitely recommend.
Professional, courteous, conscious, fast and did a fabulous job.
I had some bad stains and Denise got them out!!! My rugs look like new!!!
Trent and Jevon did a fantastic job! Very professional, very thorough, and very courteous . Please don’t send me anybody else :) Great job guys!
Fredrick was absent amazing! He did an exceptional job on my carpets, area rug and mattress. Highly recommend using him if wanting a technician that's fast, efficient and professional.
He did an absolutely wonderful job. He was very professional and explained everything in detail. Very pleased with results. Great job
Kim was super. She worked very hard to clean my tile, carpets and add color to grout. I would recommend her to everyone. Great job Kim Had Kim back out a week later to clean 3 chairs and 1 ottoman and she told me she could get them clean I was not sure but they look brand new now. Thank Kim!!!🥳 Also color seal…
Absolutely amazing experience!! I would have never thought they could get the carpet looking like new again. Kim was a pleasure!
Jack did a great job on my carpet!! He was able to remove most of the stains too!
AWESOME. JOB WELL DONE👍🏾👍🏾👍🏾👍🏾
Bob took his time and thoroughly changed my carpets. Thank you again for helping out!
Wonderful carpet , rug and couch cleaning experience with two guys from stanley steamer / thay were very thorough and careful and took time to explain the process! 👌 we will definitely contact again !!
Our service tech was very professional and did a great job.
Kimberly did a wonderful job cleaning up after an "interesting" housebreaking season with our now housebroken puppy. I would definitely request her again. Thank you!!!!
Kim was very professional and I could really tell she cared about the job that she was doing.
Quick, efficient, and affordable
Great job
Stanley, and yes that is his name, was very professional and did a fantastic job. I would request him again if needed.
Right on time. Cleaned my sofa and loveseat and deodorized. I have 4 labs and even though I keep the covered, dog hair was everywhere! The tech got them completely cleaned. They look brand new! I am so happy. This is the second time I’ve used them. Highly recommend
The technicians were thorough and efficient. Professional and helpful getting the areas I needed cleaned done. The techs provided protection for furniture as well as areas around the cleaned carpet. Highly recommend both techs.
I love you guys. I have you use this company many times. Great service that why I keep coming back to you.
Great attention to detail. Explained steps taken to clean up spots and very friendly.
Good service delivered with professionalism.
My first technician was late yet very apologetic. Once he arrived he stated he didn’t have the necessary chemicals to clean the carpet. So I rescheduled for the next day. The new technician arrived in the beginning of the 3 hour window. My technician, Kennedy was very professional and thorough! He completed my…
Great job! Eric came and cleaned my carpet and he was WONDERFUL!! He did a great job and was very very nice.
Excellent service! Thank you David!
Todd did a fine job. He was very professional and nice.
Todd was personable and professional. He did such a great job!!!
Antonio and AJ arrived promptly, worked efficiently, and cleaned up afterward. They did a fantastic job of getting some pretty yucky stains out of our carpet, which saved us several thousand dollars we would’ve spent on new carpeting! We are so happy with the job they did - I will definitely call them the next time…
Michael did a great job. I was very pleased with his work and customer service. Very polite & professional.
I had Rodney come out to clean my carpets. He was really professional, respectful and fast! My carpets look great
Tim was excellent!! Great customer service 👏
These guys were very professional and on time!! They did exactly what was asked of them and did an awesome job too!! We are very pleased with our experience with Stanley Steemer and will use them again!
Don was very professional and even informed me about the service plan that they offer! Highly recommend!
Always on time and does a good job I love this company and Rodney does such a great in cleaning your carpet
Very friendly answered every question I asked them Would use you again next time we need you. I told my daughter about you and how satisfied we were
Christian Pugh and Christian Hurn were very professional, extremely polite, very knowledgeable and they did an amazing job!! My carpet looks brand new! Thanks guys!!
Wesley dud a great job with a smile. 👍🏻
Christopher was pleasant and friendly, even my pup liked him. The service was quick and I can see the total difference my living room carpet. I highly recommend their services. And will be using them again in the future.
Very professional and detailed! Will certainly use again!
Great experience, John was professional and very thorough.
He was informative, diligent and respectful.
Wesley was prompt and professional. I will definitely use Stanley Steamer again
Wonderful young gentlemen - appreciate the service!
Christian was polite, respectful and very informative about a couple of spots I had.
Christian was superb and professional..I was scheduled for a 9-12 appointment but do to an oversight in dispatching..I wasn't seen until after 3. But Christian came in to save the day!! Accolades for him!! I will call again for him specifically.. Thanks!
Christian was so polite and helpful! I had some pretty bad stains in my bedroom carpet but he got them all out!!!
I love the services I received
Rodney was great! Very polite. He did a wonderful job on my carpet.
Very friendly guy, will use the company again . Thank you guys for coming out the same day.
Ethan was prompt, courteous, and did a great job.
The service technicians were informative, knowledgeable, efficient and thorough. I would absolutely recommend Jonathan and Stanley Steamer for carpet cleaning needs.
5 stars looks and smells great was done in 30 mins
Results were not even close to the expectation. Tech was nice but I don't think he has the right skills and motivation to do the job. Walked in this morning to inspect and their were even areas that the wand never touched. There are paint drops on my carpet and I was made aware that they will not be able to remove…
Excellent job
Polite , professional and fast will use again
This is for Jonathan. He came today to clean my rugs. He was very polite and professional. The rugs look great. I am very pleased and will definitely use Stanley Steemer again.
He did a very good job and very nice. BUT!!!The only complaint that I have is that he didn't have a mask on for Covid protocol. He was sniffling so I offered him a mask because he stated that he didn't have one in the truck with him. It should be mandatory for the employees to wear mask when entering and serving customers home...
The Stanley Steemer representative,Jonathan, was very courteous and knowledgeable! If I have to have carpets cleaned I will definitely want him back.
TJ was so nice and professional. He did a great job on my rugs and made sure I was utilizing the best services to keep them in good condition (especially since I have pets). I will definitely continue to use them!
Exelent service, nice, eficent
I've used Stanley Steamers on several occasions because of their outstanding performance and professional service.
Kyle was very professional & on time. He took his time to make sure I was satisfied. He provided EXCELLENT customer service.
Service is good, professional. They do spray treatment to tough spots. Regretfully, the service time window you get when you hire the service doesn't mean much: the technicians arrived 45 minutes late Update: After my previous experience I called this business for a new job and they scheduled a visit but the…
Stephen was respectful and ensured that I understood the services being provided. He also gave me tips and an estimate of when I should receive my next service.
Wesley was professional & great service. Price was fair great.
Excellent customer service
SS finally sent 2 technicians to my home today but then told me they could NOT move anything electrical (chair,lamp,sofa), so basically charge me hundreds of $$$ to only half clean my carpets. Another wasted appointment and carpets still have not been cleaned. New management may want to re-think their new policies…
I was very happy with the services I received. The man that came was very respectful very professional notified me of everything he would need to do.They were on time and even remove stains and with oder that I thought would never come out. I thought I would have to replace the carpet this year but now I can give it…
He was very professional and he mad sure that he had done everything I needed
Kyle was very pleasant and on time. He explained what he found under the carpet. He made my day with his honesty.
Absolutely amazing! My carpet looks great and smells so clean!
Amazing job!! My carpets are old and they look so much better now. It smells so good. Thanks Stanley Steamers!!!
I got what had been promised. Wesley did go over spots I pointed out to him. He was professional about his work.
A little more effort, would of been perfect, for 172.00
Great work!👍🏾
My technician, Derrick (TN) Scott, Was the best I have ever had clean! He was very friendly and courteous. He did an extremely thorough job. All of my furniture and my rug looks brand new. Thank you!!
The technician worked quickly and got everything done that I needed. I've had great experience with Stanley Steemer over the years and again today.
Derrick was AWESOME!!! Great service, super sweet and made the process very smooth! Recommend him and Stanley Steemer….will use again real soon! A++++!!!😁 Doris and Stacy
Hunter was very nice and efficient! Carpet smells great and looks great!
Always polite and does a fantastic job!!
Did a great job
The young man Eric, did a awesome job.
Mr. Eric was punctual, polite and professional. I am very pleased. Thanks!
A very nice representative. Nice cleaning job. The company needs to train better on administrative. Thanks Bruce
Brandon was very down to earth, informative to us as to what he was doing & we would prefer his service on our next cleaning. Thank you Brandon!!
Friendly and efficient
He was very informative and attentive to my carpet. Thanks!
Chris was really good! Professional and knowledgeable! He informed me of all the specials and deals available without pressure, just information! They did 4 carpets upstairs and 3 area rugs and 6 runners! All in about an hour and a half!! I couldn’t believe my eyes!! Thank you Chris!!! (And Brandon)
Great job!
I feel like the job was done rather quickly. I guess time will tell if the cleaning is long term
Good Job !
Work was excellent!
Kyle was very professional, friendly, kind and he did a great job. Highly recommend him and Stanley Steemer.
I decided to try Stanley Steamer before having carpet replaced and it looks great. Looks and smell wonderful. The guys were courteous and professional. Will definitely recommend and use again.
Jonathan did a great job very professional
Iam so satisfied with my service beautiful team thank you so much Chris.
Very good detail job. Good customer service
Good
Good job
Chris Miles is very knowledge and customer service oriented. Will use this service again and will request him.
I think your technicians need more teaching teaching because the lack of skills I seen as AX carpet cleaner these guys skills sucked
Bobby was awesome! She took more time than anyone ever has! She was very professional when discussing the services she was going to provide and really cared about doing the best service she could to get our carpets clean. Our carpets look so much better!
Mr Wesley did an excellent job ✌🏾Thanks 😊
Workers were knowledgeable, polite, professional and most of all ON TIME. Not completely satisfied the carpets got clean enough for me though. Nothing against the people, just thinking it’s the product.
Prompt and courteous. Had a large ,tough pet stain. Didn't completely get it all out but did minimize .
Thank you Stanley Steemer for doing a fantastic job. David was very professional and thorough. I was very pleased with the outcome.
Jimmy did an excellent job and was very professional. A very courteous young man. He represents your company well.
Technician was wonderful and did an amazing job. Very polite and professional as well.
Jonathan and Rick were great!
Technician was very professional. Answered any questions I had, and inquired of my satisfaction during and after the cleaning. I will use Stanley Steemer for any future needs.
DJ was friendly, and worked hard in cleaning our carpets. We would use this service again and especially if they send DJ out!
Jonathan and Justin was very professional and comprehensive. They did a great job and reviewed all that they were going to do before they began.
Marquis was on time, professional, and provided excellent services.
Fast and friendly and they definitely respected my home and was very professional and polite. I will definitely be using their services again.
The crew DJ and JAY was awesome. Definitely recommend them to anyone.
Great job!! Would highly recommend! Caleb was very nice and professional.
Cal h was punctual, personable and professional. Pleasure to meet him.
Very professional
I was impressed with the service technician- Caleb H. Introducing himself at the door. Caleb wore shoes coverings which helps to protect your home’s flooring. He came across as knowledgeable when asked questions about what I could expect from the requested services. And when done had suggestions for speeding up the drying time.
Very thorough cleaning and sanitizing of carpets. The team was very professional and on time. I’m very pleased with this service and their employees. I would recommend this service and team and use them again. Thank you
Caleb is a young man that’s very knowledgeable about what he does, which is cleaning! He did such a wonderful job on cleaning and deodorizing my carpet in my home in the Cordova area. They also are great at stripping and waxing wood floors. Very professional, gets the job done quickly and efficiently, they make sure…
Robert was professional, courteous, and considerate as he performed his job. Job completed in timely manner. Good results obtained.
Great service. The young man Dylan who cleaned our carpet was awesome. We will definitely be calling him to come back to clean our carpets.
The service technician was knowledgeable, affable, and efficient. No extraneous energy or time was wasted. Highly recommend this young man as very good for the business. We're extremely pleased with the results of his work.
These 2 gentlemen were courteous and worked quickly and efficiently. They were engaged with their jobs and in good spirits. Bathetic were very knowledgeable about carpet cleaning, carpet wear and carpet care. Glad I called Stanley Steemer! I am a repeat customer and wholeheartedly are satisfied.
Chris was very professional and informative regarding my cleaning. At first we were worried about a high traffic soiled area in a bedroom not coming clean. But afterwards, I was amazed at how clean it was. I will most definitely use them again. And Chris is most definitely who I'd want to come back. Very respectful and knowledgeable young man.
Called to have my Father’s carpet and upholstery cleaned. I was initially concerned because I live out of state and was unsure how the transaction would go. I placed the call and communicated the situation and service that I wanted and everything was handled professionally and without any complications. I am very…
Arrived a little early , but called ahead of time. Explained what they could and could not do. Could not guarantee to remove certain stains Could not clean entry as tiles were loose, So removed that from the order. Up Front about everything. I appreciated that. Left instructions on how to help carpet Dry quickly. Certainly would use again
Caleb was professional on time and did the best job cleaning my carpet and cleaning my kitchen tile. He was very patient and detailed. Caleb did an amazing job cleaning and staining my grout! My floors look brand new!
Terrific service for a move out final cleaning. Carpet stains from my 3 pups were easily removed. Everything smells fresh and new. Cleaning in the walk-in closet was a low fee. They even wiped down the laminate floor.
I’ve always used Stanley Steemer for my carpet cleaning needs. When I relocated to Memphis I was so glad to see there was a franchise here too. The crew that came out to clean my carpet this time was professional and got my carpet cleaned, deodorized & back into great shape. Their customer service and prices can’t be beat!
Do not use this company. They will try to upsell you on restoration services if your carpet is not pristine. We had a small leak from our washer that was fixed in minutes a few days before and they refused to clean the whole house because of it. They made us feel judged and stupid. The next day another VERY…
I always request Dillon he knowable bout the carpet business. I will always request his service. Thank again Stanley Sterner. Good job guys! MS. JOYNER
Every thing was straight forward no complaints, service tech was helpful.
Very pleased with the cleaning of the carpet in master bedroom, hallway, and stairs. I will use them again. The cleaning guy was fast and friendly. Beats buying new carpet! Everything looks bright and smells fresh!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 444 | $176–$377 |
| General carpet cleaning | 222 | $164–$340 |
| Upholstery cleaning | 151 | $189–$384 |
| HVAC duct & vent cleaning | 90 | $477–$928 |
| Area rug cleaning | 83 | $183–$453 |
| Pet stain & odor removal | 76 | $158–$384 |
| Carpet cleaning | 47 | $176–$390 |
| Flood cleanup | 9 | $170–$347 |
