How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty81−1.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREStanley Steemer
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #260Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.8★ from 2,047 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 76 Google reviews tagged “Pet stain & odor removal”
Kimberly did a very professional job. I would like her the next time I have my carpet done.
My carpets are like new! Fresh, clean, spots have been removed. I might not let family come inside for the holidays! LOL
Dustin at Stanley Steemer arrived on time, very polite and professional. He explained the cleaning process throughout.
The carpet is finally like new again. It smells so good. Rodney was a pleasure to have representing Stanley Steamer.
Kimberly was outstanding! She did an excellent job. The price was reasonable.
Outstanding service. Very friendly company. Our technicians worked fast and efficiently and went over everything in detail.
Professional, courteous, conscious, fast and did a fabulous job.
Frederick was great! He was very conscientious, thorough and attentive to my needs. Frederick did a great job cleaning my carpets, and especially attacking my pet stains. (I just adopted a new rescue, and discovered an area where he’d decided to use the bathroom.) He had a big job to tackle in one room. My carpets…
Timothy did an excellent job removing pet stains and cleaning our carpet. He took the time needed to carefully treat the stains and make the carpet look beautiful. Thank you for your professionalism
Kimberly was excellent. She explained everything well, discussed options with me and offered reasonable additional services without being pushy. Service was great price is reasonable, and everything is very clean
Fredrick was so nice on time and very professional and informative . He took so much pride in his work quick and did a very good job.
Professional, stand by their work. Good service technicians.
Jordan did an awesome job! Thanks again
Absolutely amazing experience!! I would have never thought they could get the carpet looking like new again. Kim was a pleasure!
Donald was great! Thorough and professional. We’ll use them again.
The best!
Kimberly did a wonderful job cleaning up after an "interesting" housebreaking season with our now housebroken puppy. I would definitely request her again. Thank you!!!!
Kim was very professional and I could really tell she cared about the job that she was doing.
Monroe arrived as scheduled & was very nice & polite. I showed him the areas to be cleaned & pointed out some pet stains that needed to be treated. I asked about a price to clean the tile in the kitchen & decide to add that & the stairs. He got right to work, did a great job & even got the stains out! Recommend him for future jobs!
Dennis did a great job! He listened to what my carpet issues were, was thorough, professional, and went above and beyond my expectations. As a repeat customer, I would highly recommend Stanley Steemer for carpet cleaning services.
Quick, efficient, and affordable
The two service technicians that showed up to clean my sofa were very respectful and easy to talk to as well as giving me excellent customer service and did a great job cleaning my sofa! 10/10 would highly recommend!!
The service starts with a text when the technician is on his or her way, and then a GPS tracker to follow their approach. I found this very helpful since we live out in a rural area. Kimberly was upbeat and friendly, also experienced. She explained everything that she would do in each location of the house, made…
Loved my experience. The technician was very professional. He explained everything to me, allowed me to ask questions, told me everything before he began. He did not seem like he was in a rush, took his time and everything looks awesome!!! Definitely calling them again.
The technicians were thorough and efficient. Professional and helpful getting the areas I needed cleaned done. The techs provided protection for furniture as well as areas around the cleaned carpet. Highly recommend both techs.
So glad to have excellent service and care. Thank you for a job well done.
The gentlemen knew his business and explained everything he was going to do to my carpet. Very thorough and I would use him again.
Joshua did a great job! Took great pride in his work. Went over and above what was required! Thank you
Under my circumstances, the young man that came out and serviced my carpet did an EXTRAORDINARY JOB! He was amazing and helpful and I appreciate his help and great customer service.
Great Service!!
Todd did a fine job. He was very professional and nice.
Wesley did a fabulous job! He was meticulous and left the sofas and chair looking so much better. He was super professional and great to work with!
Antonio and AJ arrived promptly, worked efficiently, and cleaned up afterward. They did a fantastic job of getting some pretty yucky stains out of our carpet, which saved us several thousand dollars we would’ve spent on new carpeting! We are so happy with the job they did - I will definitely call them the next time…
These guys were very professional and on time!! They did exactly what was asked of them and did an awesome job too!! We are very pleased with our experience with Stanley Steemer and will use them again!
Don was very professional and even informed me about the service plan that they offer! Highly recommend!
My senior dog (80#) had a urine accident - large amount. We called Monday, Chris was here the next day. Thank you!
I couldn't be more pleased with the service I received today with Mario Dotson and Stanley Steemer!!! Mario took the time to go over the details and paid special attention to the pet stains. It was refreshing to see that he enjoyed his job and wanted to please me as well. I have already referred you to a family member. Thanks again Mario!!
The workers were super friendly and got the job done quick. Really good experience. Always appreciate dealing with kind people. Thanks!
The technician, Rodney, was very professional and kind. The business and their call center are a very different story. Just happy my carpets smell good. Thanks Rodney!
He was informative, diligent and respectful.
Great service! John was nice & got 3 bedrooms done pretty quick.
I love the services I received
We loved he arrived earlier than window time. Very professional, polite. Explained all he'd be doing during his visit. Listened to and addressed my cleaning concerns. Very pleased with how the carpet looked afterwards. We've used Stanley in past, and will not only use again, but highly recommend their services.
Johnathan was very knowledgeable and very professional 👏 he did a great job!
The Stanley Steemer representative,Jonathan, was very courteous and knowledgeable! If I have to have carpets cleaned I will definitely want him back.
My sofas smell amazing after having them professionally cleaned and deodorized. Definitely recommend!
I was very happy with the services I received. The man that came was very respectful very professional notified me of everything he would need to do.They were on time and even remove stains and with oder that I thought would never come out. I thought I would have to replace the carpet this year but now I can give it…
Wesley was very professional. He did a great job. My carpets look and smell great. I have pets!!
Mike did an EXCELLENT job! He was on time, polite, and provided excellent service!
Had to clean my hard floors and my carpets and they did a great job. I thought the price I paid for the service I got was just right. They were fast affective!! Eric did a great job.
Jimmy and Kai were great! They were thorough, fast and professional! The carpet was a mess but they worked diligently to get it as clean as can be!
Very professional
They were very nice and easy to deal with. Very happy I chose Stanley Steemer.
Very thorough cleaning and sanitizing of carpets. The team was very professional and on time. I’m very pleased with this service and their employees. I would recommend this service and team and use them again. Thank you
Caleb is a young man that’s very knowledgeable about what he does, which is cleaning! He did such a wonderful job on cleaning and deodorizing my carpet in my home in the Cordova area. They also are great at stripping and waxing wood floors. Very professional, gets the job done quickly and efficiently, they make sure…
Great service. The young man Dylan who cleaned our carpet was awesome. We will definitely be calling him to come back to clean our carpets.
These 2 gentlemen were courteous and worked quickly and efficiently. They were engaged with their jobs and in good spirits. Bathetic were very knowledgeable about carpet cleaning, carpet wear and carpet care. Glad I called Stanley Steemer! I am a repeat customer and wholeheartedly are satisfied.
Terrific service for a move out final cleaning. Carpet stains from my 3 pups were easily removed. Everything smells fresh and new. Cleaning in the walk-in closet was a low fee. They even wiped down the laminate floor.
Do not use this company. They will try to upsell you on restoration services if your carpet is not pristine. We had a small leak from our washer that was fixed in minutes a few days before and they refused to clean the whole house because of it. They made us feel judged and stupid. The next day another VERY…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 444 | $176–$377 |
| General carpet cleaning | 222 | $164–$340 |
| Upholstery cleaning | 151 | $189–$384 |
| HVAC duct & vent cleaning | 90 | $477–$928 |
| Area rug cleaning | 83 | $183–$453 |
| Pet stain & odor removal | 76 | $158–$384 |
| Carpet cleaning | 47 | $176–$390 |
| Flood cleanup | 9 | $170–$347 |
