How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty81−1.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREStanley Steemer
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #260Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.8★ from 2,047 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for upholstery cleaning
Clear ✕All 151 Google reviews tagged “Upholstery cleaning” · showing 40
Donald wS very professional. I'm very happy with the way he did job. Send him back ANYTIME 😊
Jordan was prompt to arrive. Talked with me about what was being cleaned and cared for. Tile demo did lead to a full cleaning. He took care in advising not to walk in areas. Thank you.
Donald did an amazing job! When I schedule my carpet to be cleaned rest assure I will be requesting him to do the job. Very friendly also
Jeremiah was fabulous. Knowledgable, conscientious, polite and a very hard worker. He did a marvelous job on our upstairs carpet, removing a long established stain that we couldn't get out after many tries. Sofa looks great too! Highly recommend.
Very nice and professional.
Kimberly was super sweet and knowledgeable. She took excellent care with cleaning our delicate chairs (cream wool velvet). Took out numerous stains & treated them with a protective coating! Thanks Kimberly
Rodney did a great job. I always appreciate when someone tells me what may or may not work, and then works with me to achieve the best possible outcome.
Rodney was great. Customer service and timeliness were exceptional. Cleaned all upholstery we needed.
Booked online for four pieces of furniture. Prompt friendly service. Explained all charges and potential areas of concern. Added an area rug day of the service at a reasonable price.
AWESOME service! Caleb made sure that I was well informed on all the steps and he also confirmed my service and charges before he got started.
Rodney did a great job cleaning my sectional and arm chair. He made them look new again..
Tristian was very professional, explained what she would be doing to clean the sectional, and was friendly! There was absolutely zero mess to clean up after she was gone.
Outstanding service. Very friendly company. Our technicians worked fast and efficiently and went over everything in detail.
Fred was polite and efficient. Very pleased.
Rodney was very polite and professional. They did a great job cleaning my upholstery.
Kimberly was excellent. She explained everything well, discussed options with me and offered reasonable additional services without being pushy. Service was great price is reasonable, and everything is very clean
Jack did a great job with my bedroom carpets, stairs, two area rugs and couch. He was very thorough and efficient. I will be sure to request him again for my next cleaning!
Fredrick was absent amazing! He did an exceptional job on my carpets, area rug and mattress. Highly recommend using him if wanting a technician that's fast, efficient and professional.
He did an absolutely wonderful job. He was very professional and explained everything in detail. Very pleased with results. Great job
Chris did an excellent job and explained the process to me prior to the work beginning. I am very pleased with the output. The chair and sofa are super clean and smell fantastic!
Christian and Cohen were absolutely amazing! Very professional, kind, updated me throughout the entire process and even took time to give me a quote for other services I inquired about.my two couches were covered in husky hair and I attempted to do my own cleaning and made things worse. These guys came in and did…
Good job, quick and efficient.
Jack was professional & did an amazing job.
Chris was very nice and professional. They did a great job of cleaning my couches. I had a ton of questions and all of them were answered respectfully.
Kim did an excellent job and took extra time to explain everything. My chairs were stained and covered in pet hair and she made them look amazing! I didn’t expect them to look so much better. Thank you! Stanley Steemer is the best!
Donald was great! Thorough and professional. We’ll use them again.
Very professional technician and thorough
Although my couches were technically recliners and cost more then a “sofa” and recliner doesn’t exist on their website as a quotable couch, Tim was extremely polite, professional, and punctual. He wasn’t pushy and explained very nicely that our couches had electronics so it wouldn’t be the same type of cleaning to protect them.
Employee did excellent job. Very professional and knowledgeable. He worked in a timely manner but did not rush. I would recommend and will use Stanley Steemer again.
Wonderful carpet , rug and couch cleaning experience with two guys from stanley steamer / thay were very thorough and careful and took time to explain the process! 👌 we will definitely contact again !!
Another great experience with Stanley Steamers—very efficient and professional with their work. I get my sectional couch and a few area rugs steam cleaned every other year and it keeps them lasting in great condition.
Dennis did an EXCELLENT job! He was very thorough and cared very much that everything was properly and totally clean. I really am pleased with the outcome! Dennis is amazing!
JONATHAN WAS VERY COURTEOUS AND PROFESSIONAL. HE WENT THE EXTRA MILE TO CLEAN
Kim with Stanley is the best! I have had her come out twice now and I am always pleased with how good she does at getting stains out. I would use anyone else to clean my furniture.
Michael did an outstanding job cleaning the furniture, following the company policies and continuing the Stanley Steemer’s founder Jack and Wes Bates dream by providing the best quality of service.
What a dynamic representative of Stanley Steamer!!! I want to take this time to thank Christian for for an amazing job cleaning my carpet and sofa. This company should be extremely proud to have a professional service technician such as you. I would love to have this dedicated technician to service my home again!!! Thanks Christian
Monterio cleaned our oversized loveseat in record time and it looks great. He was thorough and was very engaging and likeable. He was also professional in explaining answers to other questions that I had. Awesome experience.
Jordan was courteous and efficient.
Great service
Kimberly did an excellent job. She was very friendly and very very knowledgeable. She explained the process step-by-step to me. She really knows what she’s doing! I highly recommend her.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 444 | $176–$377 |
| General carpet cleaning | 222 | $164–$340 |
| Upholstery cleaning | 151 | $189–$384 |
| HVAC duct & vent cleaning | 90 | $477–$928 |
| Area rug cleaning | 83 | $183–$453 |
| Pet stain & odor removal | 76 | $158–$384 |
| Carpet cleaning | 47 | $176–$390 |
| Flood cleanup | 9 | $170–$347 |
