How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty81−1.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREStanley Steemer
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #260Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.8★ from 2,047 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for upholstery cleaning
Clear ✕All 151 Google reviews tagged “Upholstery cleaning” · showing 120
Donald wS very professional. I'm very happy with the way he did job. Send him back ANYTIME 😊
Jordan was prompt to arrive. Talked with me about what was being cleaned and cared for. Tile demo did lead to a full cleaning. He took care in advising not to walk in areas. Thank you.
Donald did an amazing job! When I schedule my carpet to be cleaned rest assure I will be requesting him to do the job. Very friendly also
Jeremiah was fabulous. Knowledgable, conscientious, polite and a very hard worker. He did a marvelous job on our upstairs carpet, removing a long established stain that we couldn't get out after many tries. Sofa looks great too! Highly recommend.
Very nice and professional.
Kimberly was super sweet and knowledgeable. She took excellent care with cleaning our delicate chairs (cream wool velvet). Took out numerous stains & treated them with a protective coating! Thanks Kimberly
Rodney did a great job. I always appreciate when someone tells me what may or may not work, and then works with me to achieve the best possible outcome.
Rodney was great. Customer service and timeliness were exceptional. Cleaned all upholstery we needed.
Booked online for four pieces of furniture. Prompt friendly service. Explained all charges and potential areas of concern. Added an area rug day of the service at a reasonable price.
AWESOME service! Caleb made sure that I was well informed on all the steps and he also confirmed my service and charges before he got started.
Rodney did a great job cleaning my sectional and arm chair. He made them look new again..
Tristian was very professional, explained what she would be doing to clean the sectional, and was friendly! There was absolutely zero mess to clean up after she was gone.
Outstanding service. Very friendly company. Our technicians worked fast and efficiently and went over everything in detail.
Fred was polite and efficient. Very pleased.
Rodney was very polite and professional. They did a great job cleaning my upholstery.
Kimberly was excellent. She explained everything well, discussed options with me and offered reasonable additional services without being pushy. Service was great price is reasonable, and everything is very clean
Jack did a great job with my bedroom carpets, stairs, two area rugs and couch. He was very thorough and efficient. I will be sure to request him again for my next cleaning!
Fredrick was absent amazing! He did an exceptional job on my carpets, area rug and mattress. Highly recommend using him if wanting a technician that's fast, efficient and professional.
He did an absolutely wonderful job. He was very professional and explained everything in detail. Very pleased with results. Great job
Chris did an excellent job and explained the process to me prior to the work beginning. I am very pleased with the output. The chair and sofa are super clean and smell fantastic!
Christian and Cohen were absolutely amazing! Very professional, kind, updated me throughout the entire process and even took time to give me a quote for other services I inquired about.my two couches were covered in husky hair and I attempted to do my own cleaning and made things worse. These guys came in and did…
Good job, quick and efficient.
Jack was professional & did an amazing job.
Chris was very nice and professional. They did a great job of cleaning my couches. I had a ton of questions and all of them were answered respectfully.
Kim did an excellent job and took extra time to explain everything. My chairs were stained and covered in pet hair and she made them look amazing! I didn’t expect them to look so much better. Thank you! Stanley Steemer is the best!
Donald was great! Thorough and professional. We’ll use them again.
Very professional technician and thorough
Although my couches were technically recliners and cost more then a “sofa” and recliner doesn’t exist on their website as a quotable couch, Tim was extremely polite, professional, and punctual. He wasn’t pushy and explained very nicely that our couches had electronics so it wouldn’t be the same type of cleaning to protect them.
Employee did excellent job. Very professional and knowledgeable. He worked in a timely manner but did not rush. I would recommend and will use Stanley Steemer again.
Wonderful carpet , rug and couch cleaning experience with two guys from stanley steamer / thay were very thorough and careful and took time to explain the process! 👌 we will definitely contact again !!
Another great experience with Stanley Steamers—very efficient and professional with their work. I get my sectional couch and a few area rugs steam cleaned every other year and it keeps them lasting in great condition.
Dennis did an EXCELLENT job! He was very thorough and cared very much that everything was properly and totally clean. I really am pleased with the outcome! Dennis is amazing!
JONATHAN WAS VERY COURTEOUS AND PROFESSIONAL. HE WENT THE EXTRA MILE TO CLEAN
Kim with Stanley is the best! I have had her come out twice now and I am always pleased with how good she does at getting stains out. I would use anyone else to clean my furniture.
Michael did an outstanding job cleaning the furniture, following the company policies and continuing the Stanley Steemer’s founder Jack and Wes Bates dream by providing the best quality of service.
What a dynamic representative of Stanley Steamer!!! I want to take this time to thank Christian for for an amazing job cleaning my carpet and sofa. This company should be extremely proud to have a professional service technician such as you. I would love to have this dedicated technician to service my home again!!! Thanks Christian
Monterio cleaned our oversized loveseat in record time and it looks great. He was thorough and was very engaging and likeable. He was also professional in explaining answers to other questions that I had. Awesome experience.
Jordan was courteous and efficient.
Great service
Kimberly did an excellent job. She was very friendly and very very knowledgeable. She explained the process step-by-step to me. She really knows what she’s doing! I highly recommend her.
Jack was excellent with outstanding customer service. He was very polite and thoroughly explained what he was about to do and made sure to verify the method of cleaning my sofa needed. I really appreciated all his efforts. He did a magnificent job! I will definitely request his services again if ever needed.
Jordan was very courteous, did an excellent job
Paul was great! Punctual and professional!! Will be calling back for future services!
Excellent service very pleasant representative Jonathan
The two service technicians that showed up to clean my sofa were very respectful and easy to talk to as well as giving me excellent customer service and did a great job cleaning my sofa! 10/10 would highly recommend!!
Right on time. Cleaned my sofa and loveseat and deodorized. I have 4 labs and even though I keep the covered, dog hair was everywhere! The tech got them completely cleaned. They look brand new! I am so happy. This is the second time I’ve used them. Highly recommend
Kim has serviced my house in the past and has always done an exceptionally good job. She is professional and has a pleasing demeanor. I never feel pressured to purchase additional services. Kim provides good advice on how to maximize the appearance of my carpet, tile, and furniture. She is an asset to the SS team!
Jason was excellent in all aspects of the job. The cleaning was also great.
Loved my experience. The technician was very professional. He explained everything to me, allowed me to ask questions, told me everything before he began. He did not seem like he was in a rush, took his time and everything looks awesome!!! Definitely calling them again.
The technicians were thorough and efficient. Professional and helpful getting the areas I needed cleaned done. The techs provided protection for furniture as well as areas around the cleaned carpet. Highly recommend both techs.
Timothy was wonderful and explained all of my options and provided even better solutions than what I had anticipated. He kept me updated with progress and was very quick. We have used Stanley steamer a few times and will continue to do so!
Our house had a dangerous mold problem in all of our ducts, and it was affecting our health. I got a recommendation to use Stanley Steemer from someone in a related profession, and I am SO glad I did. The communication was excellent. I got an estimate and scheduled a date. The team arrived on time and worked…
Very Polite service person with great work ethic. No way they should send just 1 service person to do a job. Equipment set up and takedown requires 2 people. Cleaning requires 2 to spot spray, pretreat adequately and complete the job. Our tech did a fine job by himself. Will know more once carpet dries to see if stains come back.
Very pleased. Removed stains that I didn't think would be removable.
Wesley did a fabulous job! He was meticulous and left the sofas and chair looking so much better. He was super professional and great to work with!
Timothy was so very nice. I plan on getting my having him clean my upholstery every 6 months. I realize how important it is now. Thanks!
Great service. Exceeded my expectations.
Highly recommend johnathan. Wish I could have tipped him more because he deserved it! Very pleased with my couch cleaning and his quality of customer care
I was skeptical at first because I had used another cleaning service to clean my couches, but after Stanley Steemer cleaned my upholstery and everything dried. My furniture looked like it did when I first bought it. I am highly pleased with their services.
Worked toward the goal of cleaning my upholstery. Very pleased e I’m their work.
I have been having my rug for such a long time with no professional cleaning and I had my whole family coming into for the 4th of July. So I wanted to get it cleaned and decided to get couch done as well!! Very impressive with the services. The team was very helpful, responsive, and answer all my questions. I would…
I enjoyed Ethan, I Loves his spirit & attitude, & of course he cleaned my sectional and he did an amazing job.
The workers were super friendly and got the job done quick. Really good experience. Always appreciate dealing with kind people. Thanks!
Service was excellent! However, I was quoted one price and had to pay $150 extra. The consultants said I was, “miss quoted!” I was not happy!
Timothy did a amazing job! So nice and professional, so glad they sent him out! Would highly recommend him and the company!
Timely, respectful, did a great job.
Wesley showed up on time and was professional and courteous. He did a great job advising me on what needed to be done to clean our couch and leather chair. Great job Wesley! Thank you!
Friendly and did a great job
Extremely professional and great service
Actually my scheduled service were for the cleaning of a suede headboard and footboard bed set. However they do not clean suede. But I know what to do now, thanks to Timothy. So, he offered to give me quotes on other areas I was discussing with him and showing him. Like a couple of my dining room chairs a few…
Johnathan was very knowledgeable and very professional 👏 he did a great job!
Chair looks nice
Great worker polite detail oriented!
Guys did a great job.
My sofas smell amazing after having them professionally cleaned and deodorized. Definitely recommend!
Stephan did an exceptional job cleaning our living room sectional! I was most impressed with how detailed and thorough he was. We had Stanley Steamer do a previous job for us one other time and it was not great. I was hesitant to call them again but am so glad I did. It seems as though quality of job varies greatly…
Rodney was Polite,Professional and did a Great Job !!! Would want him back on any Future Cleanings !!!
Thanks until next time! Good Job Stephen!
Very professional and Johnathan made sure I was happy with the results before he left.
My technician, Derrick (TN) Scott, Was the best I have ever had clean! He was very friendly and courteous. He did an extremely thorough job. All of my furniture and my rug looks brand new. Thank you!!
After being lived on by a 2 year old and a dog for 2 years, my couch looks brand new save an ink stain that’s been there basically the entire time we’ve had the couch. Caleb was on time, prompt, and professional.
Had it not been for the superior customer service and skill level of Rodney, Stanley Steamer would have failed today. Stanley Steamer did not provide the correct tools necessary to get the tile work done that I requested. Thumbs down Stanley Steamer. Thumbs up Rodney.
Excellent service!
Booked an appointment to have my couch and chair cleaned, deodorized and protected. Deandre and Stephen arrived within the service window. They were very polite and attentive to what I wanted completed. They explained what they were going to do, what I could expect and asked for my feedback several times and made…
Kyle did amazing on my couch he really took his time was very professional and so so friendly we would recommend Kyle to anyone 😊
Very professional and really nice. Did a great job!
Rodney did a great job for us. He arrived early and was very diligent with cleaning our couch. He went the extra mile for us today and we are so appreciative of his honest, hard work. Would definitely recommend!
The young man Eric, did a awesome job.
Great customer service. Technician arrived on time, respectful of property. I would highly recommend Stanley Steemer to family and friends
Brandon was professional and he did an awesome job!
He was very nice and professional. Would highly recommend.
The guys were very efficient and friendly.
Had an old couch, some side chairs, and an area rug cleaned and deodorized. Erick was on time, professional, and very helpful. Got all the stains out of the rug and the furniture smells fresh and new!
Jonathan was amazing! He showed up right on time, was professional, kind and paid such attention to detail! He went above and beyond his call of duty when attending to my upholstery and area rugs! 10/10 would highly recommend! 👊🏽
The technician done an excellent job
The crew was on time, knowledgeable and very efficient!
Work was excellent!
Great experience! I had two area rugs, a chair and the tile and grout cleaned today, and I am extremely impressed with how great it all turned out. I will definitely use Stanley Steemer again!
Wesley was timely and cleaned everything thoroughly and was very professional I would recommend Stanley Steemer to all my friends so don’t throw away your carpets call Stanley Steemer for your furniture also
DJ was very professional and proficient!
Stanley Steamer arrived in a timely manner. We had received an estimate and it was accepted one week prior to the work being done. Upon arrival estimate was done over and we were told that estimate was incorrectly done and was quoted a different price with a $250.00 increase. The price was discounted 10% and there…
Mr. Darian Johnson and Noah J. provided efficient and timely service during my appointment. I will highly recommend/and request the two of them moving forward for all my Stanley Steemer needs. -E. Moore
Jimmy did an excellent job and was very professional. A very courteous young man. He represents your company well.
Suggestion...call before coming...introduce themselves and clean up excess water on hard wood floor....ty
Technician was wonderful and did an amazing job. Very polite and professional as well.
The technicians were very friendly and informative. I have used Stanley steamer several times to clean furniture and carpets.
Very nice, professional young men. Did a quick, efficient job. Pleased with the service.
Technician was very professional. Answered any questions I had, and inquired of my satisfaction during and after the cleaning. I will use Stanley Steemer for any future needs.
Job done well will use u again if i need too The young man was very attentive to my questions. Friendly an professional. Excellent Service will recommend your servic. Mae Edwards.
The two young men were very professional and nice
Fast and friendly and they definitely respected my home and was very professional and polite. I will definitely be using their services again.
Efficient and good quality, technician was very friendly
Great job!! Would highly recommend! Caleb was very nice and professional.
I was impressed with the service technician- Caleb H. Introducing himself at the door. Caleb wore shoes coverings which helps to protect your home’s flooring. He came across as knowledgeable when asked questions about what I could expect from the requested services. And when done had suggestions for speeding up the drying time.
They were very nice and easy to deal with. Very happy I chose Stanley Steemer.
Caleb is a young man that’s very knowledgeable about what he does, which is cleaning! He did such a wonderful job on cleaning and deodorizing my carpet in my home in the Cordova area. They also are great at stripping and waxing wood floors. Very professional, gets the job done quickly and efficiently, they make sure…
Very courteous service representatives. Cleaned upholstered chairs; I’m pleased with results and would recommend Stanley Steemer to friends & family.
Called to have my Father’s carpet and upholstery cleaned. I was initially concerned because I live out of state and was unsure how the transaction would go. I placed the call and communicated the situation and service that I wanted and everything was handled professionally and without any complications. I am very…
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 444 | $176–$377 |
| General carpet cleaning | 222 | $164–$340 |
| Upholstery cleaning | 151 | $189–$384 |
| HVAC duct & vent cleaning | 90 | $477–$928 |
| Area rug cleaning | 83 | $183–$453 |
| Pet stain & odor removal | 76 | $158–$384 |
| Carpet cleaning | 47 | $176–$390 |
| Flood cleanup | 9 | $170–$347 |
