Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Stanley Steemer

New Brunswick, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 4,711 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 92% of carpet cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 91% of carpet cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.182
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 182 Google reviews tagged “Carpet cleaning” · showing 40

Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Dorrell is always pleasant, professional and helpful, I always request as he takes pride in his profession!

Paid $400–450Reasonable priceCarpet cleaningService not listed
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Eugene was very professional and very courteous. He did a great job. Never knew my carpeting could get so clean. I will not hesitate to to call again and will ask for Eugene!

Paid $300–350Reasonable priceCarpet cleaning
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Eugene came to our home in central NJ and cleaned three of our carpeted rooms and one small couch. He was kind, very respectful, and did an incredible job. He went above and beyond to ensure we were happy with the work he did. I would happily use Stanley Steamer again, and would recommend Eugene to anyone looking…

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Toni10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Our technician, Lamar, was very helpful and friendly.

Paid $150–200Reasonable priceCarpet cleaning
dennis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Both employees extremely professional , hard working , very friendly . If I didn’t use a competing company previously the carpets came out “ fine”, they are definitely cleaner than before and room smells fresh however very long dry time for carpets , the equipment doesn’t seem to give the carpets the “ like new “…

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningCarpet cleaning
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rhondel did a very professional job in cleaning our carpets. He was prompt and efficient and is a true asset of Stanley Steemer. Great job, Rhondel!

Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning+ Punctuality+ Value
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gregory and Michael arrived on time, they were polite and friendly. We have an elderly cat that had accidents on our carpet and as much as we tried to get rid of the smell we could not. They went over those areas extra and I think they got rid of it. They were also very thorough cleaning our large sectional as well. I would highly recommend.

Paid $350–400Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
JacquelineLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eugene was PHENOMENAL! super fast, courteous, and professional.

Paid $300–350Great priceCarpet steam cleaningCarpet cleaning
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Eugene was wonderful. He was professional and informative and fid a great great job. Will request him in the future

Carpet cleaning
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They have done A fantastic job 👏 👍🏾

Reasonable priceCarpet steam cleaningCarpet cleaning
Ginny17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always on time and dows a fantastic job!

Reasonable priceCarpet steam cleaningCarpet cleaning+ Responsiveness+ Quality+ Professionalism
SarahLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caleb from Stanley steamer did an amazing job. He cleaned our six piece fabric sectional from Bob’s and thoroughly cleaned our carpeted stairs. I had received a quote from another local cleaning company who said we would have to replace the carpet because they would not be able to take out the pet stain after my dog…

Paid $500+Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
NerissaLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Something told me to try a new carpet cleaning company. Always listen to your inner voice. Your service is now expensive, and ineffective. I got upsold to add deodarizer, and yet the spots remain. I pointed out one but when these guys left I found more. Why not tell customers upfront that the stains wont be removed.…

Customer photo from Nerissa's reviewCustomer photo from Nerissa's reviewCustomer photo from Nerissa's review
Paid $350–400OverpricedCarpet cleaning
IreneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Messiah was efficient and amiable. He explained his process and was very diligent. A true professional. The carpet and the floor look great.

Paid $300–350Reasonable priceCarpet cleaningService not listed
Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Juan and Michael were wonderful! On time, answered my questions, worked quickly, and the stairs and kitchen area look great. I have used Stanley Steemer (Edison) before and I remain impressed with the knowledge and longevity of their team. It’s an expensive service, even with discounts, but the quality is excellent.

Paid $500+Not sureCarpet steam cleaningCarpet cleaningPet stain & odor removal
MelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Eugene was amazing! He was able to remove stains that I had given up on literally YEARS ago! I will be requesting him again for my upholstery cleaning!

Paid $250–300Reasonable priceCarpet steam cleaningCarpet cleaning
AngelaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Raymond and Nick were very professional, very thorough, very attentive to my Carpet needs. They are definitely a Stanley Steemer keeper!! Thank you!

Reasonable priceCarpet steam cleaningCarpet cleaningArea rug cleaning
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lamar was very thorough in investigating the odor problem and explaining my options. There was a problem in another room from last cleaning with this service and was very thorough in correcting same.

Paid $1–50Great priceCarpet cleaningPet stain & odor removal
Bruce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve been working with Stanley Steemer and Scottie for years now and they do a great job.

Paid $500+OverpricedCarpet steam cleaningCarpet cleaning
April1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Eugene did a great job! I would recommend him any time. Beautiful service. Thank you Eugene 😊

Reasonable priceCarpet cleaning
Cheryl12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Scottie and Brandon were phenomenal - very friendly and did a great job. I am very happy. Thank you, guys.

Paid $250–300Reasonable priceUpholstery cleaningCarpet cleaning
JanetLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Cesar was great he was in and out and very knowledgeable. Eugene was fabulous and fast and unbelievable the best

Carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Juan did outstanding job. Sofa n rug look brand new will use him in near future for grout

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning+ Value
Tracy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Messiah and Kai were the consummate professionals and did fantastic work! We did have an issue (not at all with them) on the service we ordered and hope that this will be straightened out after the weekend with the mgmt team.

Paid $200–250Not sureCarpet cleaningService not listed
SHERIDAN5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The team was great! Polite, professional, and kind. Explained everything well and kept me informed. Wouldn’t hesitate to use them again or recommend for dryer vent cleaning. Also had them clean my area rugs and again, pilot professional, kind and thorough.

Paid $400–450Reasonable priceCarpet cleaningService not listed
Educational7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Will did a great job. I will definitely ask for him at my next cleaning.

Paid $350–400Reasonable priceCarpet steam cleaningCarpet cleaning
DeniseLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great job on my carpets by Scotty and Ameer. They were respectful, kind and helpful. Highly Recommend!!!

Paid $450–500Not sureCarpet cleaning
ShreyasLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Extremely satisfied with the scheduling and service rendered for carpet cleaning & deodorizing. Dorrell was very courteous and thorough, and specifically paid attention to areas I told him to be more careful. Thank you Dorrell and Stanley Steemer for your service today 👍

Paid $500+Reasonable priceCarpet cleaning
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have a walkout basement that the kids (now adults) took over many years ago. I just cleared it out and Stanley Steemer did a remarkable job on the Berber rug and everything that was spilled over the last 15 years. I love Stanley Steemer. Now I need to figure out how to give props to Eugene, the guy who got it done 👍

Paid $150–200Great priceCarpet steam cleaningCarpet cleaning
Kesha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Messiah and Brandon did an amazing job with our carpet and furniture cleaning. They are best and very professional.

Paid $200–250Reasonable priceCarpet cleaning+ Professionalism
Merrill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Juan is an expert in the field-he brings over 25 years experience and training. He was prompt, polite and very professional. I highly recommend him and Stanley Steamer!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Pat5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The gentleman that came to my house were Caleb and Wilfredo. Super nice, professional and did a great job. Thank you so much.

Paid $350–400Reasonable priceCarpet cleaningService not listed
Binyamin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Eugene was great - very professional and enjoyable to work with. Highly recommend!

Carpet cleaningPet stain & odor removal
WPV8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rhondel took the time necessary to do an excellent job with the carpeting. It was a professional and detailed service... He is the best of the best! Great job Rhondel!... Wayne V.

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning+ Responsiveness+ Punctuality+ Quality
Sharon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a tremendous job! Messiah and Will were amazing, my place sparkles! There were tough stains that they cleaned up entirely. Looks like new rugs. Additionally Messiah and Will were super courteous and helpful. I am so happy!

Great priceCarpet cleaning
M.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Darrell did an excellent job with all of our bedrooms. And the area rugs looked great! 👍

Carpet cleaning
Karen15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Excellent job by Messiah and Kai! Highly recommend

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★

Stanley Steemer sent Scottie to re-clean my carpets a few days after my initial carpet cleaning since the areas under my sofas weren’t cleaned the first time and I especially wanted those sections cleaned. Not only did Scottie clean under the sofas, but he carpet cleaned both rooms again so the carpeting is now…

Paid $250–300Reasonable priceCarpet cleaning
Frances9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Messiah was very nice and explained everything that he was going to do. Just a very nice man.

Carpet cleaning
Rosemarie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Juan is the best! He was on time, very professional and did a great thorough job. He made sure I was happy with the work when he was done and he couldn’t be nicer. Great experience! I highly recommend Juan and Stanley Steemer.

Paid $100–150Great priceCarpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet cleaning reviews (142 more) →

Price

$283+10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 72%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning875$170–$334
General carpet cleaning623$170–$334
Upholstery cleaning440$183–$347
Pet stain & odor removal238$139–$354
Area rug cleaning236$170–$447
HVAC duct & vent cleaning234$351–$928
Carpet cleaning181$176–$359
Flood cleanup19$188–$360

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