Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
Customers frequently praise the company for professional, thorough carpet and air duct cleaning, noting that technicians are punctual, courteous, and explain service options clearly. Recurring themes include efficient scheduling, effective stain removal, and positive communication during appointments. However, some low-star reviews criticize incomplete work on specific areas, long drying times, and disputes over charges for stains that were not removed or services that were not fully performed.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
4,710 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 625 customers paid ($196–$447) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nicholas and Edmon were very professional and extremely efficient.”
“I think they gave me an estimate and then maybe they got a higher paying job, or who knows what, but very unprofessional of them.”
“Eugene did a wonderful job cleaning the high-traffic carpeted areas in our home.”
“The most important thing is that my flex ducts are damaged, which can be seen in the before and after pictures they sent to me.”
“Big thank you to Ed and Dan for great customer service and a quick yet flawless service on our 12ft sectional.”
“This is our second time using this Stanley Steemer and will be using them again in the future!”
“I would not recommend Stanley Steemer based on my experience.”
“They explained every step of the process and finished up quickly and left no mess.”
“Pricing was also very reasonable given the size of the rooms and rugs.”
“Feel ripped off.”
“I trust Stanley Steamer once every year to clean floors and couches.”
“I felt like they scammed us just to pay $188 for the dryers alone.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Nicholas and Edmon were very professional and extremely efficient. They exceeded my expectations. Very pleased with the results.
Big thank you to Ed and Dan for great customer service and a quick yet flawless service on our 12ft sectional. This is our second time using this Stanley Steemer and will be using them again in the future!
Kenee and Savian did a great job. They explained every step of the process and finished up quickly and left no mess.
Cesar did a Awesome job today.He was Very Professionaland and always a Pleasure to talk with. He was On Time and Worked Well .Finished in under an hour. Even with No helper? He is the Best !! I will request Ceasar for my next cleaning. Thank you Johnny T.
I cannot tell you how happy I am with the job Caleb and Craig did on my basement carpet. It's 20 years old, and I had a very senior cat who was sick a lot. I tried to keep up with it, using a carpet cleaner and my little Bissell machine, but there were stains that just wouldn't budge. I don't know what magic wand…
Lamar and Donny did a GREAT job of cleaning the carpet in my living room/dining area and bedroom. They were very professional and cleaned behind themselves as they went about shampooing the areas
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 875 | $170–$334 |
| General carpet cleaning | 623 | $170–$334 |
| Upholstery cleaning | 440 | $183–$347 |
| Pet stain & odor removal | 238 | $139–$354 |
| Area rug cleaning | 236 | $170–$447 |
| HVAC duct & vent cleaning | 234 | $351–$928 |
| Carpet cleaning | 181 | $176–$359 |
| Flood cleanup | 19 | $188–$360 |
4.9 ★★★★★ 4,711 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and thorough
Wow! Thank you so much for your review. It made our day here at Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Great work and great team!
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Nicholas and Edmon were very professional and extremely efficient. They exceeded my expectations. Very pleased with the results.
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Eugene did a great job!
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
Big thank you to Ed and Dan for great customer service and a quick yet flawless service on our 12ft sectional. This is our second time using this Stanley Steemer and will be using them again in the future!
Wow! Thank you so much for your review. It made our day here at Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Eugene 2026, was excellent! So detailed, so professional, and so friendly. He did an excellent job my carpets look wonderful.
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Kenee and Savian did a great job. They explained every step of the process and finished up quickly and left no mess.
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Cesar did a Awesome job today.He was Very Professionaland and always a Pleasure to talk with. He was On Time and Worked Well .Finished in under an hour. Even with No helper? He is the Best !! I will request Ceasar for my next cleaning. Thank you Johnny T.
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Eugene did a wonderful job cleaning the high-traffic carpeted areas in our home. He was very courteous and completed our requests efficiently! Very simple to schedule. Extremely happy with your services. Thank You so much.
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Phenomenal and On Time super professional
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
