Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Stanley Steemer

New Brunswick, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 4,711 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 92% of carpet cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 91% of carpet cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.239
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$354
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 108
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 239 Google reviews tagged “Pet stain & odor removal” · showing 20

EmilyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Big thank you to Ed and Dan for great customer service and a quick yet flawless service on our 12ft sectional. This is our second time using this Stanley Steemer and will be using them again in the future!

Paid $450–500Great priceUpholstery cleaningPet stain & odor removal
SandiLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Lamar was very professional and thorough. He did an amazing job!

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removal
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Eugene came to our home in central NJ and cleaned three of our carpeted rooms and one small couch. He was kind, very respectful, and did an incredible job. He went above and beyond to ensure we were happy with the work he did. I would happily use Stanley Steamer again, and would recommend Eugene to anyone looking…

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
dennis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Both employees extremely professional , hard working , very friendly . If I didn’t use a competing company previously the carpets came out “ fine”, they are definitely cleaner than before and room smells fresh however very long dry time for carpets , the equipment doesn’t seem to give the carpets the “ like new “…

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningCarpet cleaning
LisaLocal Guide · 239 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Messiah and his crew were on time and quick. They did a fantastic job. So personable and professional. I didn’t think anything could get the years of kids spilling food on the upholstery, but they did. My very old carpet looks good again, and my sectionals, after a few years of dog on them, look great.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gregory and Michael arrived on time, they were polite and friendly. We have an elderly cat that had accidents on our carpet and as much as we tried to get rid of the smell we could not. They went over those areas extra and I think they got rid of it. They were also very thorough cleaning our large sectional as well. I would highly recommend.

Paid $350–400Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They just left after cleaning my screened in porch and it looks brand new. I give my technician 10 🌟. Hopefully you have more like him.

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
AndreasLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Dorrell and Caleb did a fantastic job. Friendly, super thorough, efficient and honest. Rooms look brand new. We will always ask for them again. Thank you!

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Eugene & Craig did an amazing job. They showed up on time and cleaned my two oversized sectionals and 2 arm chairs, delivering more than I was expecting. All of my upholstered furniture was as good as new in about 3 hours. Highly recommend.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removal
Mary14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Technicians were helpful and explained what was being done. They were great guys

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional, competant, comfortable speaking w them, great suggestions, careful of the furniture and their hoses, beautiful work. Can’t wait to use them again!

Paid $400–450Great priceCarpet steam cleaningPet stain & odor removal
SarahLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caleb from Stanley steamer did an amazing job. He cleaned our six piece fabric sectional from Bob’s and thoroughly cleaned our carpeted stairs. I had received a quote from another local cleaning company who said we would have to replace the carpet because they would not be able to take out the pet stain after my dog…

Paid $500+Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Juan and Michael were wonderful! On time, answered my questions, worked quickly, and the stairs and kitchen area look great. I have used Stanley Steemer (Edison) before and I remain impressed with the knowledge and longevity of their team. It’s an expensive service, even with discounts, but the quality is excellent.

Paid $500+Not sureCarpet steam cleaningCarpet cleaningPet stain & odor removal
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Eugene was awesome. Super nice guy, thorough and clearly values doing a great job for his clients. Highly recommend

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removal
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lamar was very thorough in investigating the odor problem and explaining my options. There was a problem in another room from last cleaning with this service and was very thorough in correcting same.

Paid $1–50Great priceCarpet cleaningPet stain & odor removal
LindaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Second time using this company, they are wonderful? Caesar did a very great job. He is professional and friendly and very conscious of his work. Would hire him again!

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Eugene & Michael were thorough and revised my order in a professional way to assure the care of my carpets and rugs. Highly recommend.

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Wilfredo did a great job with my rugs. He was professional and the quality of his work was outstanding. He moved items and furniture to make sure he cleaned thoroughly.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Professionalism
Samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing service. Explained everything before starting. Edmond and Ameer communicated great as a team. They were quick and thorough. Made sure I was satisfied before leaving.

Paid $250–300Reasonable priceUpholstery cleaningPet stain & odor removal
BrianLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We are very happy with the service we received today. Brandon the service technician was awesome. He went over the entire process with us. He was Very professional and really took his time and care while cleaning 3 rooms for us. Highly recommend Brandon and Stanley steamer!

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (219 more) →

Price

$283+10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 72%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning875$170–$334
General carpet cleaning623$170–$334
Upholstery cleaning440$183–$347
Pet stain & odor removal238$139–$354
Area rug cleaning236$170–$447
HVAC duct & vent cleaning234$351–$928
Carpet cleaning181$176–$359
Flood cleanup19$188–$360

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