Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Stanley Steemer

New Brunswick, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 4,711 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 92% of carpet cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 91% of carpet cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.442
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 108
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 442 Google reviews tagged “Upholstery cleaning” · showing 40

EmilyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Big thank you to Ed and Dan for great customer service and a quick yet flawless service on our 12ft sectional. This is our second time using this Stanley Steemer and will be using them again in the future!

Paid $450–500Great priceUpholstery cleaningPet stain & odor removal
LucilleLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent workmanship. Cesar and Caleb were great! Friendly, professional and explained everything that was going to be done. The carpet and sofa were a mess and they brought it back to life.

Carpet steam cleaningUpholstery cleaning
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Eugene came to our home in central NJ and cleaned three of our carpeted rooms and one small couch. He was kind, very respectful, and did an incredible job. He went above and beyond to ensure we were happy with the work he did. I would happily use Stanley Steamer again, and would recommend Eugene to anyone looking…

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
dennis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Both employees extremely professional , hard working , very friendly . If I didn’t use a competing company previously the carpets came out “ fine”, they are definitely cleaner than before and room smells fresh however very long dry time for carpets , the equipment doesn’t seem to give the carpets the “ like new “…

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningCarpet cleaning
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Was very pleased with tremendous job that Rondell, Brian and Lamar performed today Very professional and efficient Family is very pleased

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Richard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Punctual, professional, pleasant and efficient! Very pleased with overall cleaning of our upholstered furniture and removal of ink stains on our ottoman. Highly recommend!

Upholstery cleaning
GabrielleLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cory was awesome! Very professional and got the job done

Paid $100–150Great priceUpholstery cleaningMattress cleaning
HMLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Professional, to the point! Did an amazing job with our sofa! They Looks like new! Thank you both!

Paid $200–250Reasonable priceUpholstery cleaning
LisaLocal Guide · 239 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Messiah and his crew were on time and quick. They did a fantastic job. So personable and professional. I didn’t think anything could get the years of kids spilling food on the upholstery, but they did. My very old carpet looks good again, and my sectionals, after a few years of dog on them, look great.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rhondel did a very professional job in cleaning our carpets. He was prompt and efficient and is a true asset of Stanley Steemer. Great job, Rhondel!

Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning+ Punctuality+ Value
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gregory and Michael arrived on time, they were polite and friendly. We have an elderly cat that had accidents on our carpet and as much as we tried to get rid of the smell we could not. They went over those areas extra and I think they got rid of it. They were also very thorough cleaning our large sectional as well. I would highly recommend.

Paid $350–400Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Caleb was great, professional and did a awesome job. made our couch look like new.

Paid $350–400Reasonable priceUpholstery cleaning
Amy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I trust Stanley Steamer once every year to clean floors and couches. Ed and his team are great!!!! They do great work and are very friendly and professional.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Eugene & Craig did an amazing job. They showed up on time and cleaned my two oversized sectionals and 2 arm chairs, delivering more than I was expecting. All of my upholstered furniture was as good as new in about 3 hours. Highly recommend.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removal
Jane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nicholas and Daniel were professional, thorough technicians! They were punctual and paid close attention to detail. They explained the process clearly upfront and went above and beyond to resolve problem areas and spectacular results!

Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Mary14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Technicians were helpful and explained what was being done. They were great guys

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
malakatu7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kai is truly an asset to your company. He was so Kind, respectful, helpful and knowledgeable. It was a pleasure having him as my technician.

Customer photo from malakatu's review
Paid $250–300OverpricedCarpet steam cleaningUpholstery cleaning
kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent experience-Nick & Javier were great! They were so nice, very efficient and took steps to protect the area around the furniture and clean up afterwards!

Paid $150–200Reasonable priceUpholstery cleaning
Nina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eugene did such a phenomenal job, super professional, saved my husband 4 grand on a new sofa! He even brought back to life my two accent chairs!! His demeanor very kind and definitely helpful!! Will use HIM again. This man needs a raise STANLEY STEEMER !!

Paid $200–250Great priceUpholstery cleaning
Dena8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Wadoo and Gregory did a nice job on our furniture. They were pleasant and thorough. They were careful and easy to work with. They used no chemicals, so there was no smell or residue left behind. The whole house felt fresh and clean.

Upholstery cleaningMattress cleaning
Tenaya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Raymond, William, and Wadu (sp) were exceptional and provided timely, high-quality service. They were helpful, efficient, and professional, and they made our recliners look brand new after steam cleaning. Our white Berber carpet is thriving again after the fresh steam cleaning. I would love for this crew to return…

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
BriannaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our first time using Stanley Steemer, and Wadoo and Isaiah exceeded our expectations with the cleaning of our sectional couch today!! They did an amazing job, were extremely professional, friendly, and respectful throughout the entire process. They took their time, did a thorough job, and our couch looks brand new!…

Upholstery cleaning
Gail13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Eugene was very thorough and professional. Did a great job.Fantastic job done in my chair. Messiah was very thorough.

Paid $100–150Reasonable priceUpholstery cleaning
Lindsay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Eugene was incredible! So professional and kind. The couch he cleaned for us looks brand new. I was so impressed with the service!

Paid $150–200Great priceUpholstery cleaning
natalie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional and polite, came in started working and did a great job. I appreciate him very much. Thank you

Paid $450–500Great priceUpholstery cleaning
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience from start to finish. Easy scheduling and techs arrived promptly. They worked hard and the finished products were amazing. Will use again and strongly recommend.

Customer photo from Kimberly's review
Paid $500+Reasonable priceUpholstery cleaning
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Lamar and Michael were very good. They were courteous and nice!

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Rupa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Eugene and Ameer were amazing! They were punctual, courteous and very professional. They did a great job cleaning my white area rug and white couch. Highly recommend. Thank you!

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaning
Jane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Outstanding Service!!! Dorrell and Caleb were great. They were extremely professional, courteous and so nice and friendly. Since my carpeting looked brand new, I had them clean all my furniture including lots of pillows. My home looks so nice and so very clean. Yes, it was expensive, but well worth it!!! Again, these techs were second to none!!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kenee was outstanding and very polite and professional

Paid $250–300Great priceUpholstery cleaningHVAC duct & vent cleaning
LaTonyaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wilfredo was very professional, and did an awesome job on my carpets and sofa.

Carpet steam cleaningUpholstery cleaning
Alexus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Eugene did a great job and explained the process each step of the way. We had a few stains in our couch, and they came right out — making it look brand new!

Reasonable priceUpholstery cleaning
Catherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nicholas and Kai did a great job in cleaning our couches! They were very efficient and kept everything tidy. They were able to take the stubborn stain from our couches. Great job and would highly recommend both of them.

Paid $400–450Reasonable priceUpholstery cleaning
Roxanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Juan with Stanley Steemer did a fantastic job this morning cleaning our couch and pillows as well as the bathroom floor - they both look brand new. I cannot believe how amazing the bathroom floor looks - no amount of scrubbing on my part could achieve these results. Juan was extremely friendly, knowledgeable, and conscientious. I definitely recommend.

Paid $500+Reasonable priceUpholstery cleaningService not listed
TomLocal Guide · 173 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ed and Caleb were on time, fast, friendly and pro all the way. My disgusting chair is now liveable once again!

Paid $100–150Great priceUpholstery cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team was very professional and did a great cleaning job.

Paid $200–250Great priceUpholstery cleaning
Tinamarie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Eugene was nothing short of amazing! So detailed and kind about the whole process for my first time doing a couch cleaning. Can’t recommend his service enough!

Paid $250–300Great priceUpholstery cleaning
Danielle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Raymond did a great job getting the stains out of my couch!

Upholstery cleaning
Cheryl12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Scottie and Brandon were phenomenal - very friendly and did a great job. I am very happy. Thank you, guys.

Paid $250–300Reasonable priceUpholstery cleaningCarpet cleaning
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Juan did outstanding job. Sofa n rug look brand new will use him in near future for grout

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning+ Value

Show more upholstery cleaning reviews (402 more) →

Price

$283+10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 72%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning875$170–$334
General carpet cleaning623$170–$334
Upholstery cleaning440$183–$347
Pet stain & odor removal238$139–$354
Area rug cleaning236$170–$447
HVAC duct & vent cleaning234$351–$928
Carpet cleaning181$176–$359
Flood cleanup19$188–$360

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