Catherine Kitchen Levendis3 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a wonderful job! On time and efficient.
Stanley Steemer
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty89−1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 40 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 26%
4.9 ★★★★★ 2,261 Google reviews · 24 photos
95%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$321typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Stanley Steemer at a glance
Stanley Steemer customers frequently praise the punctuality, professionalism, and thoroughness of technicians who effectively clean carpets, furniture, and tile. Positive feedback highlights friendly communication, pre-arrival calls, and efficient service, though some note the pricing is higher than competitors. Recurring criticisms include inaccurate quotes, property damage during cleaning, and poor customer service responses to complaints or scheduling issues.
- Google rating: 4.9 out of 5 from 2,261 reviews (95% five-star).
- Reviews on this page: 2,261 Google reviews (1,787 with written comments, 91 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 26, 2026.
- Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 91/100 on this factor. Category median: 96.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 87/100 on this factor. Category median: 96.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 89/100 on this factor. Category median: 99.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 90/100 on this factor. Category median: 74.A
90
Bar = this company · dark tick = category median.
Star ratings
2,261 Google reviews we collected
- 5 stars2,13995%
- 4 stars402%
- 3 stars201%
- 2 stars161%
- 1 star462%
Praise vs complaints
Phrases our text analysis found in 1,787 written reviews
- Praise3,14898%
- Complaints522%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price9726%
- Reasonable25769%
- Overpriced92%
- Not sure103%
$321+42% vs typical rug cleaning
Middle half of what 324 customers paid ($196–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,13736%
- Quality & results87227%
- Speed & response64320%
- Would recommend2869%
- Communication1645%
- Price & value702%
- Honesty & trust281%
What customers talk about
We read 1,787 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cornell and Quincy were very polite and professional.”
“…as transferring me to someone who might be able to help, abruptly and rudely transferred the call to Human Resources.…”
“The techs did an exceptional job cleaning my traffic areas.”
“…which way to get out of the responsibility even though his employees damaged my property and then didn't have the decency to tell me - which would hav…”
“They were both professional and personable, showing up on time with a great attitude.”
“I will highly recommend them to family and friends.”
“off next cleaning, which I will never use them again or recommend to anyone.”
“Explained everything in detail and were patient and courteous.”
“What a waste of time, and all from poor communication on their side.”
“I’ve used many carpet cleaners in the past and Stanley Steamer is a little pricey, but worth it in my opinion.”
“Field workers did what was expected, but over charged us.”
“What really stood out was their genuine friendliness—not just with me, but with my dog too!”
“) Management shows no interest in resolving this or issuing a refund of ~$300 to correct for the fraudulent prices.”
People customers mention
- Steamer 77 reviews
- Allen 64 reviews
- Brandon 45 reviews
- Richard 33 reviews
- Quincy 32 reviews
- Steve 29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Beautiful job! Thank you. Very nice young men. Aaron Jones and Malik Jones were totally professional, on time, very helpful and effective. I will spread the word about Stanley Steamer and I appreciate your employing such superior employees and people.
Paid $250–300Reasonable priceCarpet steam cleaning
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The Stanley Steemer arrived on time and did a great job cleaning. Even though it was raining outside there was no mess anywhere to cleanup afterwards. They were very courteous and professional.
Paid $500+Great priceCarpet cleaning
Sharon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
They did an excellent job. They got all the stains out of my 2 light beige loveseats I would recommend.
Paid $200–250Reasonable priceUpholstery cleaning
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service ! Arrived on time, set up quickly, considerate of our home and did very good job. Carpet looks new! Brandon and Mallike get 10 stars from me!
Paid $150–200Reasonable priceCarpet steam cleaning
TheoLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Aron and Deon did a phenomial job on the carpet and tile in the apt that was left extremely dirty after the tenante moved out. They were early to start the job , fast, efficient and professional!!!!!
Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Chelsea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brandon and Kyle were exceptional. Their professional courtesy and detailed work will definitely have me booking my next appointment with Stanley Steemer!
Paid $500+Great priceCarpet steam cleaningCarpet cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 418 | $146–$309 |
| Upholstery cleaning | 312 | $169–$297 |
| General carpet cleaning | 204 | $126–$277 |
| Area rug cleaning | 154 | $126–$404 |
| Pet stain & odor removal | 114 | $126–$366 |
| HVAC duct & vent cleaning | 53 | $477–$1.1k |
| Carpet cleaning | 50 | $119–$271 |
| Flood cleanup | 14 | $175–$506 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 2,261 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sophie Verstrepen4 reviewsTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and amazing. Worth it.
- Price assessment: Reasonable price
- Price: $350–400
- Services: Flood cleanup, Carpet steam cleaning
Response from the owner · a day ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Erin HeatonLocal Guide · 17 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe techs did an exceptional job cleaning my traffic areas. They have never looked better. I will definitely be using Stanley Steamer in the future
Response from the owner · 2 years ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Shelley Landrieu4 reviewsTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job. Both guys were very friendly and professional
- Price assessment: Reasonable price
- Price: $500+
- Services: Carpet steam cleaning
Response from the owner · 4 years ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Meghan Domangue8 reviewsTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCornell and Quincy were very polite and professional. They did a great job. I’ve used many carpet cleaners in the past and Stanley Steamer is a little pricey, but worth it in my opinion.
Response from the owner · 4 days ago
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Susan SharlowLocal Guide · 26 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDylan and Quincy were top-notch from start to finish. They were both professional and personable, showing up on time with a great attitude. What really stood out was their genuine friendliness—not just with me, but with my dog too! They actually took a moment to reassure her, joking gently that she didn’t need to be embarrassed about the little accident she had on the carpet. That kind of thoughtful, human (and pet!) touch really sets them apart. My carpet looks pristine, and it smells incredibly fresh. I couldn’t be happier with the work they did and the overall experience. If you're looking for reliable, respectful, and detail-oriented professionals, Dylan and Quincy are your guys.
- Price assessment: Reasonable price
- Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 years ago
We love the star rating! Thank you!
Mary Beth Ellis8 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful job! Thank you. Very nice young men. Aaron Jones and Malik Jones were totally professional, on time, very helpful and effective. I will spread the word about Stanley Steamer and I appreciate your employing such superior employees and people.
- Price assessment: Reasonable price
- Price: $250–300
- Services: Carpet steam cleaning
Response from the owner · 2 years ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Ofir CaspiLocal Guide · 21 reviewsTotal number of Google reviews Ofir has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle and his team were awesome. Very efficient and kind.
- Services: Upholstery cleaning
Response from the owner · a week ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Blaine Tatje8 reviewsTotal number of Google reviews Blaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle and Malik were great! Great communication, prompt, and quick. Thanks for the help guys!
- Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
Ronald Camet2 reviewsTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle and Malik were awesome!!!
Response from the owner · a week ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Business details
- Address: 2612 Lexington Ave, Kenner, LA 70062
- Phone: (504) 468-8290
- Website: stanleysteemer.com
- Service area: New Orleans, LA