Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty89−1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Stanley Steemer

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.9★ from 2,261 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of rug cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 87% of rug cleaning.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of rug cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 90% of rug cleaning.A
90

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.204
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 204 Google reviews tagged “General carpet cleaning” · showing 20

SusanLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Dylan and Quincy were top-notch from start to finish. They were both professional and personable, showing up on time with a great attitude. What really stood out was their genuine friendliness—not just with me, but with my dog too! They actually took a moment to reassure her, joking gently that she didn’t need to be…

Reasonable priceGeneral carpet cleaningPet stain & odor removal
TheoLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Aron and Deon did a phenomial job on the carpet and tile in the apt that was left extremely dirty after the tenante moved out. They were early to start the job , fast, efficient and professional!!!!!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Janet6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They did an awesome job!

General carpet cleaning
Wendy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

On September 9, 2026, Kyle and Brandon did a great job cleaning 3 rooms of carpet in our home! Highly recommend! I will definitely use them again! Thank you!

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
AlexanderLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The guys that came over today was exceptional. Very polite, courteous, efficient caring and respectable 💪👍💯

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaning
jeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Fast, professional and well done.

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Hailey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful experience. Carpet looks greats and the guys couldn’t have been nicer!

Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
RebekahLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you, my carpets haven't looked that good since I moved in a decade ago. Both Aaron and Deon were wonderful and knowledgeable about the whole experience and they even left me some spot treatment to clean with when spills or anything happens, which I've already had to use due my little doggie getting sick and it…

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Maureen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Polite and professional technicians. Very pleased with the cleaning service they provided

Paid $400–450Reasonable priceArea rug cleaningGeneral carpet cleaning+ Professionalism
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

So amazing great job and such a great duo!!! Not many people that do their jobs to be of ability and actually really enjoy their job, and they were great.And we really appreciated them.Thank you all so much

Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Carnell & Donti did and excellent job!! They were courteous, friendly, and through.Carpets turned out super clean!

Paid $250–300Reasonable priceGeneral carpet cleaning
JamesLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and thorough! Thanks Brandon and Kyle.

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Annette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Both of these guys Cornell and Erin were awesome and courteous and did there job. I accidentally chose the wrong button.

Paid $200–250Great priceGeneral carpet cleaning
BobbyLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve used them twice to clean area rugs and they did a great job.

General carpet cleaningCarpet cleaning
Selena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service!!

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Davante and Michael were awesome and did a wonderful job

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Jane9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Carnell and Donte diligently cleaned carpet, sofas, chairs, mattresses, ceramic floors and engineered wood floors. They were very experienced, respectful and pleasant to have in the house. Great job🌟🌟🌟🌟🌟

Paid $500+Reasonable priceFlood restorationUpholstery cleaningGeneral carpet cleaning
Dr.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They were polite, professional, and quick. Highly recommend!

Upholstery cleaningGeneral carpet cleaning
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Quincy and Dylan did an excellent job steam cleaning and spot cleaning our rugs and carpet. They were very professional and nice.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
Keirra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great services. Didn’t take long. Neat. Professional. Will recommend and will book again.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning

Show more general carpet cleaning reviews (184 more) →

Price

$321+42% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 69%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning418$146–$309
Upholstery cleaning312$169–$297
General carpet cleaning204$126–$277
Area rug cleaning154$126–$404
Pet stain & odor removal114$126–$366
HVAC duct & vent cleaning53$477–$1.1k
Carpet cleaning50$119–$271
Flood cleanup14$175–$506

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