Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty89−1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Stanley Steemer

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.9★ from 2,261 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of rug cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 87% of rug cleaning.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of rug cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 90% of rug cleaning.A
90

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for leather cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Leather cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Leather cleaning”

Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dylan and Brandon were very professional and polite. They did an awesome job cleaning an older recliner. I'm very pleased with the job they did. Thanks again!

Paid $100–150Reasonable priceUpholstery cleaningLeather cleaning
Selena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service!!

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Nolan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The guys today were prompt, polite and very friendly. They took very good care of my furniture and did a great cleaning job. I would recommend them to anyone.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalLeather cleaning
Alexis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dante and his partner were professional and efficient. I needed some sofas freshened up and they were fantastic. Highly recommend.

Reasonable priceUpholstery cleaningLeather cleaning
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service I got today from the two service people from Stanley Steemer was impeccable! They were courteous and very thorough.

Leather cleaning+ Responsiveness+ Punctuality+ Professionalism
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Did really good job

Carpet steam cleaningDrapes & curtain cleaningLeather cleaning+ Punctuality
Sid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Charles and Brandon called when they were on their way, arrived on time and did an amazing job! We have 4 dogs and are about to move out of our home. They did everything from the tile and grout to carpets, couches and leather chair! Everything looks and smells brand new! Great work!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They cleaned our ceramic tile floors and sealed them. Pricing was reasonable. Allen and Richard were very professional and very nice guys.

Leather cleaningService not listed+ Responsiveness+ Punctuality+ Quality
KeishaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were so amazing, I truly appreciate the work that was done! Great job guys!!

Upholstery cleaningLeather cleaning+ Responsiveness+ Punctuality+ Quality
Sharon3 years ago★★★★★

Rating only, no written review.

Leather cleaning
Tracie4 years ago★★★★★

Rating only, no written review.

Leather cleaning+ Punctuality+ Professionalism

Price

$321+42% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 69%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning418$146–$309
Upholstery cleaning312$169–$297
General carpet cleaning204$126–$277
Area rug cleaning154$126–$404
Pet stain & odor removal114$126–$366
HVAC duct & vent cleaning53$477–$1.1k
Carpet cleaning50$119–$271
Flood cleanup14$175–$506

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