Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 791 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 86% of commercial cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of commercial cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of commercial cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 95% of commercial cleaning services.A
95

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Area rug cleaning” · showing 20

JoanLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I always use Stanley Steamer and they do a great job, very polite from the person answering the phone to the fellas that come out. I would highly recommend

Area rug cleaning
Nico11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys were great! Prompt, courteous and knowledgeable.

Area rug cleaning
Faye3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Thank you for accomplishing what I was unable to do, clean the rug and tile as it was needed. Your professionalism and courtesy were exemplary

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
Teri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Wonderful!! Both servicemen were friendly, efficient and polite. We will definitely use them again!

Paid $450–500Reasonable priceCarpet steam cleaningFlooringUpholstery cleaning
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★

Very satisfied with the cleaning of our area rug. We’re very disappointed with the job done on our bathroom tile floor and CANNOT recommend them for cleaning floor tiles. The tiles in the center are mostly clean, but the edges are not. The area to the left and behind the toilet look as if they weren’t touched.…

Paid $150–200Reasonable priceFlooringArea rug cleaning
RogerLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Quick and simple. Had two area rugs cleaned. They look good, just thought the high traffic areas might turn out a little better, but I’m sure they did their best. Appreciate the the work performed.

Paid $250–300Reasonable priceCarpet steam cleaningArea rug cleaning
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Billy and James were very informative and very much attentive to detail. They did a great job and I will use them again.

Paid $500+Reasonable priceFlooringArea rug cleaning
CassieLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Both Joseph and Robert were Great. Professional and experienced technicians. Also the Job did not take long to complete and all stains, not many, were removed. Looks like New. Thank you on a job well done. Once the carpet drys, if l notice anything, I will surely let your company know.

General carpet cleaningCarpet cleaningPet stain & odor removal+ Professionalism
Sheila11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Grout cleaning in three bathrooms and kitchen and foyer

Carpet steam cleaningArea rug cleaningService not listed+ Quality+ Value
Jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, personable and proficient!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

What I like about Stanley Steemer is all of the team are very professional. Matthew was on time, professional knew what he was doing. Was able to answer any questions that I might’ve had and all my expectations were met. The team at Stanley Steemer always cares and is concerned about the customers and clients.…

Carpet steam cleaningArea rug cleaningUpholstery cleaning
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matthew did a excellent job turned out better than I thought it would. And he was very professional.

Carpet steam cleaningArea rug cleaningFlood restoration+ Punctuality+ Professionalism+ Value
Rodney8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys were exceptionally polite and respectful of my property. However I feel the fee was a bit exorbitant, compared to other companies., everything is so much more than last year. However great job. Any very punctual and timely

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
kimbo123610 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and fast! Steam cleaning is the best. We are happy repeat customers.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Liz8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and told me everything they would do as the job was being done

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
LamarLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional young men

Area rug cleaningUpholstery cleaning
CLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very knowledgeable. Upfront with what to expect and limitations

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nicholas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Austin and Jason did an AWESOME job cleaning our carpet and rugs today! They arrived early and went right to work! My husband and I highly recommend Stanley Steemer! We had a great experience beginning with placing our order for service all the way through cleanup before leaving our home. Thank you! Susan Godwin

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
RachelLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do tile cleaning & sealing. Also airduct cleaning & maintenance.

Area rug cleaningUpholstery cleaningFlood restoration+ Responsiveness+ Punctuality+ Quality
Cathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very thorough and skilled.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism

Show more area rug cleaning reviews (29 more) →

Price

$233-16% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 59%Overpriced 4%Not sure 3%

Jobs customers hired them for

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