Carpet cleaning service · Pensacola, FL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 50 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★791 Google reviews · 24 photos
92%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$233typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Stanley Steemer highly for punctuality, professional communication, and affordable pricing, noting that technicians often explain processes and ensure customer satisfaction. Services include carpet, tile, and furniture cleaning, with many customers reporting successful stain removal and effective odor elimination. However, some low-star reviews criticize the thoroughness of the work, citing issues with residual dirt, incomplete water extraction, and missed areas that required re-cleaning or DIY intervention.
Google rating: 4.8 out of 5 from 791 reviews (92% five-star).
Reviews on this page: 791 Google reviews (643 with written comments, 39 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: September 8, 2026.
Service: Commercial Cleaning Service serving Pensacola, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 79/100 on this factor. Category median: 89.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 79/100 on this factor. Category median: 98.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 95/100 on this factor. Category median: 70.A
95
Bar = this company · dark tick = category median.
Star ratings
791 Google reviews we collected
4.8of 5
5 stars73092%
4 stars294%
3 stars30%
2 stars91%
1 star203%
Praise vs complaints
Phrases our text analysis found in 643 written reviews
98%praise
Praise1,15698%
Complaints282%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3835%
Reasonable6459%
Overpriced44%
Not sure33%
$233-16% vs typical commercial cleaning services
Middle half of what 100 customers paid ($151–$365) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41435%
Quality & results30526%
Speed & response20517%
Would recommend11910%
Communication746%
Price & value484%
Honesty & trust192%
What customers talk about
We read 643 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Stanley Steamer for sending such a nice, friendly man in pursuit of perfection to restore our floors at such a reasonable price.”
“They are condescending if you have a different opinion or a complaint.”
“Stanley Steamer did a great job on my dads house and our house!”
“They not only do a poor job, but they also have the worst customer service I have ever experienced in my 43 years.”
“They were professional, punctual, incredibly efficient, and very affordable.”
“Even though I was late to my own appointment, they still took such good care of needs and made me aware of the products and the timeline.”
“I would absolutely recommend Stanley Steemer to anyone in the Navarre area!”
“We’re very disappointed with the job done on our bathroom tile floor and CANNOT recommend them for cleaning floor tiles.”
“Explained cleaning process, how what they use is environmental friendly and safe for people and pets.”
“On time, professional, great price for service that was great and looking good.”
“Stanley Steemer is a name you can trust and I would recommend 100%.”
“…n your tile and grout, the pictures of "their" work on their page are misleading our floors now actually look worse.…”
People customers mention
Steamer40 reviews
Akeem9 reviews
William7 reviews
Kieran7 reviews
Nathan7 reviews
Daniel6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
JJoeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
The technicians showed up promptly, they were nice, but they didn’t do a great job on my carpet. They basically went over the floor one time and whatever didn’t come off in one stroke, stayed behind. When they finished I couldn’t tell anything had been done other than the floor being wet. I rented a Rug Doctor the…
Paid $100–150OverpricedCarpet steam cleaning
JJackieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kieran steamed my 22 year old ceramic tile floor today. We could not be more thrilled! It has not looked this good since it was installed. Tile and grout are bright and shining again. Thank you Stanley Steamer for sending such a nice, friendly man in pursuit of perfection to restore our floors at such a reasonable price.
Paid $150–200Great priceFlooring
DDebra9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Timely, professional, thorough, efficient, very receptive to questions. Also I was provided a thorough explanation of the importance of the mattresses drying.
Thank you.
Paid $250–300Reasonable priceMattress cleaning
TtomLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The guys showed up on time, told you exactly what it would cost, and cleaned everything perfectly.
Cameron and Daniel are very friendly, professional guys, that you won’t mind having in your home. Highly recommended and will call again next time.
Paid $200–250Great priceCarpet steam cleaning
LLaurenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cameron and Adam were fantastic! Exactly what I was looking for in a professional! I wasn’t sure if I was going to use this company again after my last service but management was attentive and responsive. My carpet looks great and they did a good job notifying me on what to expect as the carpet dries and tips and…
SSarahLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The guys were super! They worked hard and knew what they were doing. My chair and couch were in bad shape but these guys made them look again. When I need any other furniture or rugs cleaned I'll be calling Stanley Steamer
The technicians showed up promptly, they were nice, but they didn’t do a great job on my carpet. They basically went over the floor one time and whatever didn’t come off in one stroke, stayed behind. When they finished I couldn’t tell anything had been done other than the floor being wet. I rented a Rug Doctor the next day and did a much better job myself… I could have saved $125 and done it myself
Price assessment: Overpriced
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you for taking the time to share feedback about your recent Stanley Steemer experience. We have reviewed your account and confirmed that a manager from your local office has already contacted you regarding your concerns. If you need any additional assistance, please call us at 1-800-STEEMER.
J
Jackie SlyLocal Guide · 16 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Kieran steamed my 22 year old ceramic tile floor today. We could not be more thrilled! It has not looked this good since it was installed. Tile and grout are bright and shining again. Thank you Stanley Steamer for sending such a nice, friendly man in pursuit of perfection to restore our floors at such a reasonable price.
Price assessment: Great price
Price: $150–200
Services: Flooring
Response from the owner · 2 months ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
E
Edward Moreno5 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Eric was highly professional, friendly and shared expert insight concerning details of the job. I will be a returning customer.
Response from the owner · 2 months ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
D
Deborah Johnston4 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
I had such a great experience with Stanley Steemer in Navarre! They were professional, punctual, incredibly efficient, and very affordable. They arrived right on time and had my carpets completely cleaned in less than an hour!
I also really appreciated the little details. They provided foot booties so I could still walk across the carpets while they were drying and continue getting some household work done, which was so helpful.
Communication was excellent from start to finish. They responded quickly to my texts, kept me informed, and showed up exactly when they said they would.
Honestly, I wish I had known about them sooner! If I had, I definitely would have utilized their services when we first moved into our house. The combination of great service, affordability, professionalism, and amazing results really impressed me
I would absolutely recommend Stanley Steemer to anyone in the Navarre area!
Response from the owner · 2 months ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
A
Alanna Stewart2 reviewsiTotal number of Google reviews Alanna has written across all businesses on Google Maps, not just this one.
Make sure you answer your door, they will call 911 for a welfare check. 😂😂😂
Response from the owner · 2 months ago
Hi Alanna, we have been unable to confirm a service history associated with the information available to us. We'd like the opportunity to learn more about your concerns. Please contact us at [email protected] and include your cleaning address, ZIP code, and phone number. Once we have additional information and an opportunity to review the circumstances, we will be happy to assist you further.
M
Marsha Martin6 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
The young man came over did an excellent job!
We will use them again!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 2 months ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
L
Leslie Stephens13 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
My carpet looks so good. The puppy pee odor is gone. This is the second time I’ve used Stanley because they are very professional and do a great job. It’s also less expensive than I thought it would be. Forget renting a machine and have Stanley Steamer do it for you.
Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
