How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREStanley Steemer
Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 791 Google reviews
Report card
Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for carpet steam cleaning
Clear ✕All 181 Google reviews tagged “Carpet steam cleaning”
The technicians showed up promptly, they were nice, but they didn’t do a great job on my carpet. They basically went over the floor one time and whatever didn’t come off in one stroke, stayed behind. When they finished I couldn’t tell anything had been done other than the floor being wet. I rented a Rug Doctor the…
The young man came over did an excellent job! We will use them again!
My carpet looks so good. The puppy pee odor is gone. This is the second time I’ve used Stanley because they are very professional and do a great job. It’s also less expensive than I thought it would be. Forget renting a machine and have Stanley Steamer do it for you.
Excellent service, great personal. Explained cleaning process, how what they use is environmental friendly and safe for people and pets. We will use again when needed.
The guys showed up on time, told you exactly what it would cost, and cleaned everything perfectly. Cameron and Daniel are very friendly, professional guys, that you won’t mind having in your home. Highly recommended and will call again next time.
Great job! Thanks!
Excellent job and technician was very knowledgeable and extremely pleasant.
Called Stanley Steamer after another company failed to remove most of my carpet stains. They came out the very next day and Dempsey was my service tech. He was very professional and took the time and care to do a great job. He was able to remove almost every stain that we had, which were many, and even…
On time, quiet, kept working, neat, polite. Would use them again
Excellent work. Explained everything to me. Courteous and got right to work. I am extremely happy
Would highly recommend this company for your carpets and furniture. Compared to the previous business I called, Stanley Steemer showed top notch professionalism from the first phone call. They made sure to communicate with me the day before and leading up to my appointment. William and Adam arrived when they were…
Stanley Steemer is always professional and do an excellent job.
Super professional team. Very responsive, friendly, and knowledgeable. They did an amazing job!
Cameron and his partner were very professional and courteous. They did a wonderful job on my boat. I highly recommend.
Always so friendly and efficient. Happy to continue to use them.
Justin and William were great not only came in there with great attitudes, but informed us what we needed done and did it so fast it made my head spin. Very Professional, Very Inexpensive, Very Effective I wouldn’t go to anyone else
Friendly, punctual, knowledgeable and worked with care. Answered all my questions. Did a great job.
They cleaned the tile and grout in the kitchen and entry area. Looks so much better. Very good service.
Dan arrived today on time and was very polite and professional. He was by himself but didn’t let it slow him down. It took him less than 2hrs to get our carpets smelling fresh, and looking new again. We will use them again in the future. Thanks Dan!
I forgot the guys names my apologies. They were polite, friendly, and professional. They explained the process as well. It took about 20 minutes to clean my carpet. It smells nice and is very clean. I appreciate it..
Justin and Dempsey were very professional and my rug looks brand new!
Excellent service. Both men were awesome.
Billy was the best carpet cleaner I've had! Worked on my carpet like it was his own, and did such a great job cleaning my carpet and sofa! He is a very professional and personable hard working individual, I will always ask for him by name! This time I had Dempsey, he was also very professional and personable, he…
I can't praise William and Justin enough for the thorough and professional cleaning service he provided. My very old, dingy carpet now looks like new. Not only was he professional in his work, he was courteous as well. Qualities hard to find these days. I will not hesitate to recommend William and Justin at Stanley Steamer to my family and friends.
Will and Stephen did a great job. They work really good together. We appreciate the professional service we received today. All clean!
Dempsey & William were great. They were on time, they were professional & courteous. Caution was taken when setting up as to not damage walls and such. They were efficient and explained everything they were doing and even had me double check everything to make sure it was up to my expectations. Would definitely use their service again.
Shout out to Cameron and Daniel! They did an amazing job. Carpet doesn't even look the same. Looks brand new, smells great! Quick, professional, efficient and prices better than the competition. Thank you ALL again!
Stanley Steemer did a great job cleaning my carpet the first time they came out. The technician was professional and the carpet looked much better after the cleaning. There was a small miscommunication about my mattress. I had left it in the room because I was told to keep it there since I also wanted the mattress…
Professional and efficient. Make quick and effective work cleaning area rug, couch and two chairs. Thank you
Awesome crew. Explained everything. Very timely.
They did an amazing job!
He did a great job and was very professional and friendly to work with. Thank you so much!
William and Joseph were great. They explained everything and were very professional . I would have them do my rugs again
The technicians were professional and personable. They told me what to expect as far as drying and pretreated areas that needed it. They worked quickly and thoroughly. Pleased with the results.
Excellent job guys
The team arrived when they said they would. They cleaned a sofa, large area rug, and outdoor furniture cushions. Everything looks great! Thank you
They truly did an amazing job! Fast, efficient, and friendly! Our carpets look great! I highly recommend.
I’m very satisfied with the carpet cleaning. The guys were on time and did a great job.
The guys were very professional and did a great job
Once again they left my old Berber in better condition than it was.
Very professional service
The gentlemen were very accommodating. I needed the carpet cleaned on my boat and they made it happen!
All were friendly and professional. Outstanding work with an outstanding results.
Punctual and professional as always and the job was done perfectly.
Pleasant
Got spots removed and foot pattern wear that was not removed last time
Very quick- too quick. Didn’t pretreat- carpet looks about the same
Wonderful!! Both servicemen were friendly, efficient and polite. We will definitely use them again!
Fast service, great job and polite guys. Would use them again.
Very professional and on time
Friendly and did a wonderful job. On time
Quick and simple. Had two area rugs cleaned. They look good, just thought the high traffic areas might turn out a little better, but I’m sure they did their best. Appreciate the the work performed.
Fast and good! Knowledgeable and friendly technicians.
On time, professional, great price for service that was great and looking good.
The guys were friendly and professional. They did a great. Very happy with the results.
Same day service and excellent customer service. The guys were friendly yet professional. They explained the process up front and started to work immediately. The rug was still drying when this photo was taken. Very pleased with our it turned out.
William Martin came to the house, on time, was very professional, kind and very knowledgeable about the services Stanley Steamer offers. We have a new puppy who made lots of accidents on the carpet. I am absolutely thrilled with the Carpet cleaning and couch cleaning Martin provided. He was also very quick. Done in…
Very professional and very customer focused
Billy & Daniel did a great job!
Excellent service. Courteous and friendly
Ok so originally I gave Stanley Steamer a 3 star review. They have since made things right. So yes I changed review to five star and will use them again. Thank you Stanley Steamer for doing things the right way by your customers. 8/12/2021 So this is the second time using Stanley Steamer.The house we purchased…
Quick and Efficient!
Dempsey and James were great and polite. I felt so comfortable, with both of them. They did a great job and were respectful of my property.
William and Daniel were Great! They did a wonderful job they were very nice.
Great crew, on time and done quickly! We always use Stanley Steamer for our model homes and we highly recommend them!
This is actually my first time using a Carpet cleaning service. I mean, all I have to do is rent the machine. Which I did. What a waste of money. I had to call Stanley Steemer and they came in and did exactly what I wanted with absolutely no complaints. Wife loved it. Thanks guys!!!!💯
William, A one nan team did an excellent job on my floors! Thorough, and caring. Thank you William
Its been along time since I have experienced such a very Professional and Courteous staff, something that is seldom experienced in today's society. Keep up the great work ethic!! Thank you both!
Very pleased.very professional .
Again Stanley Steemer saved the day. The carpet looks amazing and Kieran was super helpful. He went over the tough spots several times and made sure I was super pleased with everything. Nice job guys!!!!
The team was the best!!! Professional & Courteous. Will diffently be using Stanley Steemer again!!
Matthew was amazing, as always. I wish everyone who works with the public had his personality. His work is always done with perfection. I hope he is my technician every time.
The guys were professionals, considerate and did an amazing job!
Grout cleaning in three bathrooms and kitchen and foyer
The technicians was professional and engaging. Great customer service.
The team arrived promptly, explained clearly what they could and couldn’t do with our carpets, worked efficiently, and then took me through the house to review the work. A very professional experience.
They both were polite and and a great job for me. So helpful. Excellent job
Matthew did a great job on the carpet. Very professional. We will definitely request him by name next time.
Justin and Damaris were great! Would absolutely hire again! Quick, communicated well, and did good work.
They did a great job on our carpets today!
The service was great and as always satisfying. GreaT people to work with!
Very professional, personable and proficient!
Matt and Justin did a fantastic job. Very courteous and professional.
Fast service for two large rooms and three hallways, brought my carpet back to life. Great price too.
These guys were very professional & did an excellent job! Thank you!
Professional team, explained to my mom the process they would use to clean her carpets. They right to work and completed the job in a little over an hour. Happy with the results! Highly recommend Stanley Steemer! Thank you...
They was very professional and polite I recommend them to anywhere
They were very professional, informative and polite young men. I would highly recommend this team. Many thanks!
They guys were very professional! I honestly didn’t expect them to work a miracle but they did!! I am totally satisfied!! 10/10!!! Money well spent!
Ok. The crew did a Great job. Have used Stanley Steamer in the past. I have always been pleased by their service & their expertise!
I had the worst experience ever with the person in charge of pricing. She was out to over charge me. She was nasty on the phone. I canceled but she sent the cleaning crew anyway!!! DO NOT USE STANLEY STEEMER!!!
Austin and Michael were very polite and accommodating.
Matthew and Justin was awesome! Every detail was explained. Matthew is very knowledgeable. My overall experience is a 10 Star!! Very happy and pleased with service!
Professional, friendly, economical, and ready, willing, and able to clean your floors!!!
What I like about Stanley Steemer is all of the team are very professional. Matthew was on time, professional knew what he was doing. Was able to answer any questions that I might’ve had and all my expectations were met. The team at Stanley Steemer always cares and is concerned about the customers and clients.…
They were quick and friendly. Would definitely use them again. They got all the stains out and it didn’t take long at all.
Matthew did a excellent job turned out better than I thought it would. And he was very professional.
I can always depend on Stanley Steemer to provide great service every time. 😃
Both Technicians arrived promptly. They were very professional and answered any questions I had. They cleaned carpets in 3 rooms & bath, and used special care in some area that required attention I requested a cleaning for recliner chair after arrival. They were happy to handle this addition without problem. They…
Explained the process thoroughly, super nice. Carpets look amazing!!
Nathan and Colt were awesome. Quick, professional, and responsive! Could not have asked for better service!
Both young men, Nathan and Colt, were polite informative and professional. It was worth every penny.
Professional and fast! Steam cleaning is the best. We are happy repeat customers.
These men were on time, polite, professional and cleaned up. They Reviewed all work to be completed with me. By all appearances the job was completed with excellence.
I hate carpet, but it is a necessity since my home was built with it on the second floor as well as on the stairs and I have two young children. It gets dirty/sticky and I was sick of it. I scheduled Stanley Steamer to clean my entire second floor, they were able to come out just 4 days after I scheduled it and…
I think the carpets could of been extracted a little better. Carpets were wet for a long period of time.
Fun crew, personable and professional.
The two guys were very professional and courteous. Our carpets look great. Thanks so much
Jason and Randy were on time, efficient, very courteous, friendly and professional. Thoroughly explained the process, the products used, drying time and future cleaning products. They were very careful and thoughtful moving furniture for cleaning and returning it afterwards. Good people, good job ,good price!!…
Carpets were very worn and he brought them back to life. Very good work!
They were very informative and professional. They also were kind and I will definitely be asking for them and will be using their service again.
Matthew was so helpful and kind, he genuinely showed he cared about the outcome and our satisfaction in his work! Very much recommend🖤
Very knowledgeable. Upfront with what to expect and limitations
Matt was very professional in his carpet cleaning for us. Would highly recommend him and Stanley Steamer.
Excellent service! Explained entire process of cleaning, stain removal and how it should look after drying. Fast service!
They did a good job! Thank you!
The two guys were very very nice and explained the spots that they had returned to check them out for me they did a wonderful job thanks guys very much
Austin and Jason did an AWESOME job cleaning our carpet and rugs today! They arrived early and went right to work! My husband and I highly recommend Stanley Steemer! We had a great experience beginning with placing our order for service all the way through cleanup before leaving our home. Thank you! Susan Godwin
Tecs were on time and professional. Once everything was set up, Chris and Nathan did a great thorough cleaning of the carpets and linoleum.
Jason was fantastic! Friendly, professional and expedient! I only had closet carpets to clean and he worked with me to get the most reasonable cost Also, their dispatch was top notch, helping me work around an appointment time that fell within the service time window! I'd recommend and will use again!
Very professional, very detail oriented. Got the job done fast and wore shoe covers inside my home to prevent tracking in dirt, very nice! Thanks!
Came to the house. Stayed about hour. Our property manager looked at it after. Sent us pictures. She said didn't look like they even cleaned. They refused to refund our payment which they made us pay in advance. Would not recommend at all. Just made 2nd attempt to settle. Stay away from these guys.
The two guys were fantastic
Great job
Great work! Made the carpets look amazing and very professional.
Showed up promptly… very friendly and professional 😊
Very courteous and professional staff. They did a great job!!!
They did an amazing job with my carpet! They employ friendly technicians who are very thorough.
It was a pleasure working with this team. They were very understanding while I was talking to a realtor and very polite. The carpets look amazing and I couldn’t be more statisfied with this service!
Very thorough and skilled.
Guys were very professional and very quick!!! Exceptional job!
Best professional and experienced. Highly recommend
Needed this done last minute was able to get me down for the next day and very affordable!!! Did an excellent job very pleased. Will definitely use them again in the future
Great crew, knew their jobs well and made sure I was happy with the service before they left
Always love Stanley Steamers They’re professional, quick, and of quality. We will always use them!
Always provide outstanding service.
The service was excellent. Both guys were friendly and knowledgeable. we will definitely use their services again in the future.
It’s was wonderful ! Sean and Devon did a great job. I would use them again
The two gentleman that came to clean my carpet and sectional sofa were very professional, personable and kind. My dog barked almost the whole time they were working and they didn’t mind at all. They were conversational and felt like friends by the time they had completed the job!
They did a very nice job. Had them clean our tile areas and grout lines. They put a lot of effort into cleaning the grout lines. Overall very pleased with their quality of work and time spent on the job.
Professional attitudes and made sure to explain everything as they were working and answered all my questions. Thank you
Good service, Good people. Will use again
Exceptional service. We had two guys come out to clean our dining chairs, living room furniture and area rug. Our dining room chairs came out better than expected. Very nice workers. We liked the service so much that we used them again for move out carpet cleaning.
Very expeditious, friendly and professional.
Thank you! You all did a great job.
Very polite, wanting to please. Wonderful job!
Very professional and friendly staff, John and John were very knowledgeable and efficient. Carpet looked amazing.
Good work guys. They were friendly, professional, informative and worked efficiently. I will be using your services again in the future. My carpets look great and my rug looks like new!
Great service and courteous employees. Would definitely recommend.
Mathew and Shawn did an excellent job and I will recommend them and the company to all of my friends! Thank You !!
Three very professional men arrived right on time and finished in one hour. They did a magnificent job and were very careful with their equipment and our home. Only Stanley Steamer for us!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 179 | $158–$321 |
| General carpet cleaning | 140 | $132–$277 |
| Upholstery cleaning | 82 | $146–$285 |
| Area rug cleaning | 49 | $163–$247 |
| Pet stain & odor removal | 48 | — |
| Flooring | 11 | — |
| Carpet cleaning | 8 | — |
| HVAC duct & vent cleaning | 8 | — |
