Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 791 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 86% of commercial cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of commercial cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of commercial cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 95% of commercial cleaning services.A
95

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.140
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 140 Google reviews tagged “General carpet cleaning” · showing 20

Janis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent work by Austin Neal. He is very professional and personable. He did an excellent job of cleaning our carpet and vinyl floors.

Paid $250–300Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
carmen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The team were efficient, professional and was able to assess area to perform service with no issues. Pet fur and smell, minor stains, and moldy smell all gone. They represent what any company would expect to satisfy a customer!

Paid $50–100Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Ean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I think they did well with cleaning even though some stains couldn’t be removed. But I was annoyed that the service tech took my hose off and couldn’t re-connect it and left some wad of something in the driveway. Not a bad experience just the little things that I seen as a customer that could be improved on.

Customer photo from Ean's review
Paid $50–100Reasonable priceGeneral carpet cleaning
StevenLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ok so originally I gave Stanley Steamer a 3 star review. They have since made things right. So yes I changed review to five star and will use them again. Thank you Stanley Steamer for doing things the right way by your customers. 8/12/2021 So this is the second time using Stanley Steamer.The house we purchased…

Reasonable priceGeneral carpet cleaningUpholstery cleaningPet stain & odor removal
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and professionalism. They showed up on time, quickly assessed the work load and went right to work. They did an excellent job and finished quickly. We would use SS again.

Reasonable priceUpholstery cleaningGeneral carpet cleaning
CathyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matthew was amazing, as always. I wish everyone who works with the public had his personality. His work is always done with perfection. I hope he is my technician every time.

Carpet steam cleaningFlooringGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
CassieLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Both Joseph and Robert were Great. Professional and experienced technicians. Also the Job did not take long to complete and all stains, not many, were removed. Looks like New. Thank you on a job well done. Once the carpet drys, if l notice anything, I will surely let your company know.

General carpet cleaningCarpet cleaningPet stain & odor removal+ Professionalism
MarkLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional, consistent, quality work. Matt was fantastic! Polite, hardworking, and communicative. You can always count on Stanley Steamer!

General carpet cleaningService not listed+ Responsiveness+ Quality+ Professionalism
KeithLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Update. We just used Stanley Steemer again and we are thrilled. The guys were on time, friendly and professional. They did a great job. Eric and his partner did a good job and they did it quickly and efficiently. I will use them again and will definitely recommend them.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job! Highly recommend using this service. Matt was great!

General carpet cleaning
PeterLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The team arrived promptly, explained clearly what they could and couldn’t do with our carpets, worked efficiently, and then took me through the house to review the work. A very professional experience.

Carpet steam cleaningGeneral carpet cleaning+ Professionalism+ Value
AnnElizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

On time! efficient and cooperative. Great personal service. Ready for the holidays!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
fmj6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They both were polite and and a great job for me. So helpful. Excellent job

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, personable and proficient!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
mLocal Guide · 944 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Stanley Steemer clean my air ducts after having them out a couple of weeks earlier for an amazing carpet cleaning. Akeem and Kiern arrived on schedule and did a very thorough job of cleaning my air ducts including spraying a sealer inside all of them. They even found a duct that was disconnected in the attic!…

General carpet cleaningPet stain & odor removalService not listed+ Punctuality+ Professionalism
EmmaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matthew was great! He did a walk through with me and explained exactly what he was going to do. He is quick, effectiveness, and outstanding at his job. I thought it was going to take a long time but it didn’t. My bedroom’s carpet look outstanding! Great job Matthew and thank you for your hard work! It is much appreciated!

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Audrey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Professional, friendly, economical, and ready, willing, and able to clean your floors!!!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Alan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Incredibly knowledgeable, took me along with the journey. Fast, and very professional. Highly recommend

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Adrienne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were quick and friendly. Would definitely use them again. They got all the stains out and it didn’t take long at all.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
RalphLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional quick easy. Worked on wood floors as well. Results were fantastic. Like new carpets. No need to purchase new carpets.

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (120 more) →

Price

$233-16% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 59%Overpriced 4%Not sure 3%

Jobs customers hired them for

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