How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREStanley Steemer
Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 791 Google reviews
Report card
Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 140 Google reviews tagged “General carpet cleaning” · showing 40
Excellent work by Austin Neal. He is very professional and personable. He did an excellent job of cleaning our carpet and vinyl floors.
The team were efficient, professional and was able to assess area to perform service with no issues. Pet fur and smell, minor stains, and moldy smell all gone. They represent what any company would expect to satisfy a customer!
I think they did well with cleaning even though some stains couldn’t be removed. But I was annoyed that the service tech took my hose off and couldn’t re-connect it and left some wad of something in the driveway. Not a bad experience just the little things that I seen as a customer that could be improved on.
Ok so originally I gave Stanley Steamer a 3 star review. They have since made things right. So yes I changed review to five star and will use them again. Thank you Stanley Steamer for doing things the right way by your customers. 8/12/2021 So this is the second time using Stanley Steamer.The house we purchased…
Excellent service and professionalism. They showed up on time, quickly assessed the work load and went right to work. They did an excellent job and finished quickly. We would use SS again.
Matthew was amazing, as always. I wish everyone who works with the public had his personality. His work is always done with perfection. I hope he is my technician every time.
Both Joseph and Robert were Great. Professional and experienced technicians. Also the Job did not take long to complete and all stains, not many, were removed. Looks like New. Thank you on a job well done. Once the carpet drys, if l notice anything, I will surely let your company know.
Professional, consistent, quality work. Matt was fantastic! Polite, hardworking, and communicative. You can always count on Stanley Steamer!
Update. We just used Stanley Steemer again and we are thrilled. The guys were on time, friendly and professional. They did a great job. Eric and his partner did a good job and they did it quickly and efficiently. I will use them again and will definitely recommend them.
Great job! Highly recommend using this service. Matt was great!
The team arrived promptly, explained clearly what they could and couldn’t do with our carpets, worked efficiently, and then took me through the house to review the work. A very professional experience.
On time! efficient and cooperative. Great personal service. Ready for the holidays!
They both were polite and and a great job for me. So helpful. Excellent job
Very professional, personable and proficient!
I had Stanley Steemer clean my air ducts after having them out a couple of weeks earlier for an amazing carpet cleaning. Akeem and Kiern arrived on schedule and did a very thorough job of cleaning my air ducts including spraying a sealer inside all of them. They even found a duct that was disconnected in the attic!…
Matthew was great! He did a walk through with me and explained exactly what he was going to do. He is quick, effectiveness, and outstanding at his job. I thought it was going to take a long time but it didn’t. My bedroom’s carpet look outstanding! Great job Matthew and thank you for your hard work! It is much appreciated!
Professional, friendly, economical, and ready, willing, and able to clean your floors!!!
Incredibly knowledgeable, took me along with the journey. Fast, and very professional. Highly recommend
They were quick and friendly. Would definitely use them again. They got all the stains out and it didn’t take long at all.
Very professional quick easy. Worked on wood floors as well. Results were fantastic. Like new carpets. No need to purchase new carpets.
Very nice guys
Matt did a very good job. Very polite & professional. Thanks Stanley Steemer
The guys were exceptionally polite and respectful of my property. However I feel the fee was a bit exorbitant, compared to other companies., everything is so much more than last year. However great job. Any very punctual and timely
These guys (Austin + Randy) did great work and were very friendly. The cost was also very feasible. I definitely recommend Stanley Steemer and these two guys
Quick, adaptable and responsive.
Great employees. Professional, polite and friendly. Work was exceptional. Highly recommend this company for your carpet cleaning needs.
Jason and Nathan were very kind and professional! I am very pleased
They were excellent! Professional, and informative. Thank you. 😊
Gentlemen were courteous, patient, knowledgeable, and professional. Superior service.
Jason and Randy were on time, efficient, very courteous, friendly and professional. Thoroughly explained the process, the products used, drying time and future cleaning products. They were very careful and thoughtful moving furniture for cleaning and returning it afterwards. Good people, good job ,good price!!…
They were professional and explained everything before and after I'm very pleased with the job they done
Matthew was so helpful and kind, he genuinely showed he cared about the outcome and our satisfaction in his work! Very much recommend🖤
The guys were on time and finished in a timely manner. They were very polite and answered all the questions that I had concerns about. Great personality, warming smile. I felt as if I had known them already!!!
Right on time, friendly, answered all my questions, were quick but thorough and all around did a great job!
Stains are gone, carpet looks great!
Very knowledgeable. Upfront with what to expect and limitations
They did a nice job. Very professional!
Chris and Jason were great! They came within the the frame and got the job done quick! I work from home so this was great for me. My carpet was a mess and it looks great now! Thanks guys!
Great Service!
Excellent service! Explained entire process of cleaning, stain removal and how it should look after drying. Fast service!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 179 | $158–$321 |
| General carpet cleaning | 140 | $132–$277 |
| Upholstery cleaning | 82 | $146–$285 |
| Area rug cleaning | 49 | $163–$247 |
| Pet stain & odor removal | 48 | — |
| Flooring | 11 | — |
| Carpet cleaning | 8 | — |
| HVAC duct & vent cleaning | 8 | — |
