How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREStanley Steemer
Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 791 Google reviews
Report card
Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 140 Google reviews tagged “General carpet cleaning” · showing 100
Excellent work by Austin Neal. He is very professional and personable. He did an excellent job of cleaning our carpet and vinyl floors.
The team were efficient, professional and was able to assess area to perform service with no issues. Pet fur and smell, minor stains, and moldy smell all gone. They represent what any company would expect to satisfy a customer!
I think they did well with cleaning even though some stains couldn’t be removed. But I was annoyed that the service tech took my hose off and couldn’t re-connect it and left some wad of something in the driveway. Not a bad experience just the little things that I seen as a customer that could be improved on.
Ok so originally I gave Stanley Steamer a 3 star review. They have since made things right. So yes I changed review to five star and will use them again. Thank you Stanley Steamer for doing things the right way by your customers. 8/12/2021 So this is the second time using Stanley Steamer.The house we purchased…
Excellent service and professionalism. They showed up on time, quickly assessed the work load and went right to work. They did an excellent job and finished quickly. We would use SS again.
Matthew was amazing, as always. I wish everyone who works with the public had his personality. His work is always done with perfection. I hope he is my technician every time.
Both Joseph and Robert were Great. Professional and experienced technicians. Also the Job did not take long to complete and all stains, not many, were removed. Looks like New. Thank you on a job well done. Once the carpet drys, if l notice anything, I will surely let your company know.
Professional, consistent, quality work. Matt was fantastic! Polite, hardworking, and communicative. You can always count on Stanley Steamer!
Update. We just used Stanley Steemer again and we are thrilled. The guys were on time, friendly and professional. They did a great job. Eric and his partner did a good job and they did it quickly and efficiently. I will use them again and will definitely recommend them.
Great job! Highly recommend using this service. Matt was great!
The team arrived promptly, explained clearly what they could and couldn’t do with our carpets, worked efficiently, and then took me through the house to review the work. A very professional experience.
On time! efficient and cooperative. Great personal service. Ready for the holidays!
They both were polite and and a great job for me. So helpful. Excellent job
Very professional, personable and proficient!
I had Stanley Steemer clean my air ducts after having them out a couple of weeks earlier for an amazing carpet cleaning. Akeem and Kiern arrived on schedule and did a very thorough job of cleaning my air ducts including spraying a sealer inside all of them. They even found a duct that was disconnected in the attic!…
Matthew was great! He did a walk through with me and explained exactly what he was going to do. He is quick, effectiveness, and outstanding at his job. I thought it was going to take a long time but it didn’t. My bedroom’s carpet look outstanding! Great job Matthew and thank you for your hard work! It is much appreciated!
Professional, friendly, economical, and ready, willing, and able to clean your floors!!!
Incredibly knowledgeable, took me along with the journey. Fast, and very professional. Highly recommend
They were quick and friendly. Would definitely use them again. They got all the stains out and it didn’t take long at all.
Very professional quick easy. Worked on wood floors as well. Results were fantastic. Like new carpets. No need to purchase new carpets.
Very nice guys
Matt did a very good job. Very polite & professional. Thanks Stanley Steemer
The guys were exceptionally polite and respectful of my property. However I feel the fee was a bit exorbitant, compared to other companies., everything is so much more than last year. However great job. Any very punctual and timely
These guys (Austin + Randy) did great work and were very friendly. The cost was also very feasible. I definitely recommend Stanley Steemer and these two guys
Quick, adaptable and responsive.
Great employees. Professional, polite and friendly. Work was exceptional. Highly recommend this company for your carpet cleaning needs.
Jason and Nathan were very kind and professional! I am very pleased
They were excellent! Professional, and informative. Thank you. 😊
Gentlemen were courteous, patient, knowledgeable, and professional. Superior service.
Jason and Randy were on time, efficient, very courteous, friendly and professional. Thoroughly explained the process, the products used, drying time and future cleaning products. They were very careful and thoughtful moving furniture for cleaning and returning it afterwards. Good people, good job ,good price!!…
They were professional and explained everything before and after I'm very pleased with the job they done
Matthew was so helpful and kind, he genuinely showed he cared about the outcome and our satisfaction in his work! Very much recommend🖤
The guys were on time and finished in a timely manner. They were very polite and answered all the questions that I had concerns about. Great personality, warming smile. I felt as if I had known them already!!!
Right on time, friendly, answered all my questions, were quick but thorough and all around did a great job!
Stains are gone, carpet looks great!
Very knowledgeable. Upfront with what to expect and limitations
They did a nice job. Very professional!
Chris and Jason were great! They came within the the frame and got the job done quick! I work from home so this was great for me. My carpet was a mess and it looks great now! Thanks guys!
Great Service!
Excellent service! Explained entire process of cleaning, stain removal and how it should look after drying. Fast service!
Was pleased,the men were very professional thank you.
Tecs were on time and professional. Once everything was set up, Chris and Nathan did a great thorough cleaning of the carpets and linoleum.
Austin and Jason were both very proficient and professional. Outstanding job, better than expected results. Should have done this year's ago. Thanks fellas. Highly recommend.
Jason was fantastic! Friendly, professional and expedient! I only had closet carpets to clean and he worked with me to get the most reasonable cost Also, their dispatch was top notch, helping me work around an appointment time that fell within the service time window! I'd recommend and will use again!
Very nice guys that showed up and did an excellent job. I would highly recommend!!! They also offered to clean my grout which I didn’t know they would do and it looks amazing!
Very professional, very detail oriented. Got the job done fast and wore shoe covers inside my home to prevent tracking in dirt, very nice! Thanks!
AMAZING, professional, timely, flexible, considerate and unafraid to go above and beyond. The best experience I’ve had with this service! Both gentlemen that arrived were professional and friendly. I don’t have a single negative to report from todays visit/service! Hoping corp office knows that they have to STELLAR…
The two service techs were wonderful and so friendly! Best in home service we have ever had! Would not hesitate using them again!
They did an amazing job with my carpet! They employ friendly technicians who are very thorough.
It was a pleasure working with this team. They were very understanding while I was talking to a realtor and very polite. The carpets look amazing and I couldn’t be more statisfied with this service!
Quick and professional. We got great results.
Great job by the team that showed up. Very personable and professional. A+++
We had the best experience with Nathan and Austin. They were very friendly, yet professional. They explained everything to us before I signed anything and before they did any work. They made sure we were aware of possible stains (like red stuff) that may not lift completely, and told us about the enzyme protection…
Always love Stanley Steamers They’re professional, quick, and of quality. We will always use them!
The service was excellent. Both guys were friendly and knowledgeable. we will definitely use their services again in the future.
The two gentleman that came to clean my carpet and sectional sofa were very professional, personable and kind. My dog barked almost the whole time they were working and they didn’t mind at all. They were conversational and felt like friends by the time they had completed the job!
Matt was professional and easy to talk to. He and his partner did a fantastic job making our carpet look fresh again. He even took the time to talk to us about our wood floors and gave us suggestions on how to care for them.
We were very happy with the job they did! Would be happy to recommend them to others.
Cleaned carpet & tile. Sealed the tile & put protectant on the carpet. They did an amazing job. They were very professional, friendly, courteous. I will use them again when needed. Price was very reasonable.
Exceptional service. We had two guys come out to clean our dining chairs, living room furniture and area rug. Our dining room chairs came out better than expected. Very nice workers. We liked the service so much that we used them again for move out carpet cleaning.
Tile and grout look amazing
Very expeditious, friendly and professional.
I was very pleased with the results of the carpets being cleaned. The two gentlemen that showed were professional and polite. They represented the company well. I appreciate people and companies who actually do what you pay them to do. A rep called me the day before to confirm the appointment and I received a text…
Johnathan and Austin did a great job. They explained everything in detail. They moved furniture for me and were very polite and professional!
Good work guys. They were friendly, professional, informative and worked efficiently. I will be using your services again in the future. My carpets look great and my rug looks like new!
I requested a quote online for some carpeted areas in my home. I was sent a reminder text & email the day before the service. The day of my service, this team showed up within my window, came in, took a look at the carpet, explained what they were going to do and even suggested additional steps treatment options…
Technicians were professional, courteous, and took the time to listen to what my concerns were. They explained the process to me including how they would treat the concerns I had. It was a pleasure to talk with them. Will definitely have Stanley Steemer technicians come back.
Three very professional men arrived right on time and finished in one hour. They did a magnificent job and were very careful with their equipment and our home. Only Stanley Steamer for us!
The Men that performed the job were polite and professional. I would recommend their services to anyone.
The two gentlemen were very professional and most important on time. Their process was thorough, efficient and effective. My wife was very impressed with the outcome. Thanks Stanley Steemer for your service.
Get guys very understanding to my needs thank you
Very friendly and professional service.
Eric and Sean were the best ever! They both are so easy to talk to and did a great job with our carpets. What I really liked the most is how they made suggestions and even though I let them know it’s not needed they respected my answer. They both were a joy to be around! I will definitely ask for them again and…
They did an AMAZING job on my carpets, they look and smell fantastic! Best service hands down for great price.
Informative., willing to provide extra attention to trouble spots.
This service was handled professionally. I would recommend to others.
First off, the office person answering phones was very unpleasant. Then, the guys in the field decided that instead of parking their work van in the actual driveway, that they'll park in what is clearly the front yard and destroyed what we had just seeded. We are a new build, the yard is clearly sod and soft sand.…
These guys came on time and did a phenomenal job. They worked quickly but thoroughly and were very polite and professional. I will use them again in the future!
Excellent service! They arrived on time, were very pleasant and did a great job. Cleaned and sealed kitchen ceramic floor tile, area rugs in bedroom and living room and carpet in guest room. Finally they deep cleaned sofa and chair and interior of car. Very reasonably priced, exceptional quality and consummate…
They came right on time, they did their magic and we're very satisfied
I hired them to clean upholstery and we live in a condo on the 5th floor. When they arrived I asked about the carpet and they had time so they cleaned it too. This is a furnished home we just purchased. The furniture came clean. The carpets however were left soaking wet, and still very dirty. This is from the…
Very professional and friendly guys. Thorough and fast.
Calvin and Dempsey were absolutely phenomenal!! They were super friendly, informative, and quick with their service. 3 bed/2 bath house done in one hour I will absolutely be using them again!
Excellent, they came w/ in hours of my call!
The two techs were professional, polite and efficient. They completed the work as they said they would and it appears to be very clean. I would definitely hire this team again, thank you Stanley Steemer!!
I hired them to clean 4 rooms and i had a few spots that i was hoping to get cleaned as well. The spots are actually darker than before they started. I went over what i was trying to achieve and made sure that they had my number as i had to leave for an appointment. I never received a call from them telling me they couldn’t get the spots out.
Matt came & was able to get a large spot of melted red candle wax out of my living room carpet. He & his asst did an outstanding job. My carpet still looks great! Charlotte
Great service fast same day response!
Very professional, firnedly, punctual, organized.
Friendly helpful Everything looks great
The young men did what they were suppose to and were very polite. My problem is I have two wiener dogs and my carpets smelled. I have them cleaned every six months and my carpet is only 4 years old and it’s my husband and I. So it’s not like there is a lot going on in here. My problem is I have smelled the doggy…
Our team of cleaners were highly professional, friendly and on time. We would definitely choose Stanley Steemer again for our carpet needs.
When I first contacted Stanley I told the answering service that we needed things moved. She said that’s okay but all lamps, do-dads, and anything sitting on top of furniture to be moved should be cleared off. Also said “two” guys were coming so moving things would be no problem. When the truck arrived, on time,…
They were extremely knowledgeable and informative about what they do and why. With there prices being so reasonable, we will be using them more often now.
Great service! They did an awesome job! Very professional and courteous! I will definitely use them next time!
We used them after Hurricane Sally to extract water and for carpet cleaning. Matt and Bobby was very friendly and worked hard for us. Everyone in the office that I talked to was also very nice and helpful. I would recommend them to anyone. Thank you for your great service.
Did a great job were professional and courteous
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 179 | $158–$321 |
| General carpet cleaning | 140 | $132–$277 |
| Upholstery cleaning | 82 | $146–$285 |
| Area rug cleaning | 49 | $163–$247 |
| Pet stain & odor removal | 48 | — |
| Flooring | 11 | — |
| Carpet cleaning | 8 | — |
| HVAC duct & vent cleaning | 8 | — |
