Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 791 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 86% of commercial cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of commercial cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 79% of commercial cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 95% of commercial cleaning services.A
95

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$50–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Pet stain & odor removal” · showing 20

LaurenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cameron and Adam were fantastic! Exactly what I was looking for in a professional! I wasn’t sure if I was going to use this company again after my last service but management was attentive and responsive. My carpet looks great and they did a good job notifying me on what to expect as the carpet dries and tips and…

Paid $100–150Reasonable priceCarpet cleaningPet stain & odor removal
carmen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The team were efficient, professional and was able to assess area to perform service with no issues. Pet fur and smell, minor stains, and moldy smell all gone. They represent what any company would expect to satisfy a customer!

Paid $50–100Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Cheryl11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Once again they left my old Berber in better condition than it was.

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
sherry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Always, always, always! Great work! Both James and Cameron were a pleasure to have in my home, very polite and loved my dogs! So very thankful for the work they did! Thank you both so very much!

Paid $400–450Reasonable priceFlooringPet stain & odor removal
StevenLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ok so originally I gave Stanley Steamer a 3 star review. They have since made things right. So yes I changed review to five star and will use them again. Thank you Stanley Steamer for doing things the right way by your customers. 8/12/2021 So this is the second time using Stanley Steamer.The house we purchased…

Reasonable priceGeneral carpet cleaningUpholstery cleaningPet stain & odor removal
CassieLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Both Joseph and Robert were Great. Professional and experienced technicians. Also the Job did not take long to complete and all stains, not many, were removed. Looks like New. Thank you on a job well done. Once the carpet drys, if l notice anything, I will surely let your company know.

General carpet cleaningCarpet cleaningPet stain & odor removal+ Professionalism
fmj6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They both were polite and and a great job for me. So helpful. Excellent job

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
mLocal Guide · 944 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Stanley Steemer clean my air ducts after having them out a couple of weeks earlier for an amazing carpet cleaning. Akeem and Kiern arrived on schedule and did a very thorough job of cleaning my air ducts including spraying a sealer inside all of them. They even found a duct that was disconnected in the attic!…

General carpet cleaningPet stain & odor removalService not listed+ Punctuality+ Professionalism
Alan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Incredibly knowledgeable, took me along with the journey. Fast, and very professional. Highly recommend

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Leslie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both young men, Nathan and Colt, were polite informative and professional. It was worth every penny.

Carpet steam cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason and Randy were on time, efficient, very courteous, friendly and professional. Thoroughly explained the process, the products used, drying time and future cleaning products. They were very careful and thoughtful moving furniture for cleaning and returning it afterwards. Good people, good job ,good price!!…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
morgan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matthew was so helpful and kind, he genuinely showed he cared about the outcome and our satisfaction in his work! Very much recommend🖤

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Britney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Right on time, friendly, answered all my questions, were quick but thorough and all around did a great job!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
CLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very knowledgeable. Upfront with what to expect and limitations

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Fantasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Explained entire process of cleaning, stain removal and how it should look after drying. Fast service!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ConnieLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was fantastic! Friendly, professional and expedient! I only had closet carpets to clean and he worked with me to get the most reasonable cost Also, their dispatch was top notch, helping me work around an appointment time that fell within the service time window! I'd recommend and will use again!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
caseyntrent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very nice guys that showed up and did an excellent job. I would highly recommend!!! They also offered to clean my grout which I didn’t know they would do and it looks amazing!

General carpet cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
RachelLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do tile cleaning & sealing. Also airduct cleaning & maintenance.

Area rug cleaningUpholstery cleaningFlood restoration+ Responsiveness+ Punctuality+ Quality
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guys were very professional and very quick!!! Exceptional job!

Carpet steam cleaningPet stain & odor removalService not listed+ Punctuality+ Quality+ Professionalism
Nichole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The two gentleman that came to clean my carpet and sectional sofa were very professional, personable and kind. My dog barked almost the whole time they were working and they didn’t mind at all. They were conversational and felt like friends by the time they had completed the job!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (28 more) →

Price

$233-16% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 59%Overpriced 4%Not sure 3%

Jobs customers hired them for

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