Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%88+12.4Replies to reviews 7%91+6.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,547 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 92% of steam cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 91% of steam cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than —% of steam cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 88% of steam cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Stanley Steemer for 7 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 78 Google reviews tagged “General carpet cleaning” · showing 20

Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Thomas did a wonderful job, everything looks and smells wonderful. He was anxious to please, asking how I liked the job he was doing. It was a great job, Thomas!!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
cleo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike arrived ready to start working. He assessed the situation. Informed me of my options and ended with recommendations for taking care of my carpet and when I put in hardwood flooring.

Great priceGeneral carpet cleaning
AlyssaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★

The first time we used Stanley Steemer the gentleman did a good job. This time, the gentlemen did an awful job. There was a new employee being trained and it seems he was not properly taught or supervised. He missed a huge portion of carpet in one room and the rest of the room was not cleaned well. I cleaned the…

Customer photo from Alyssa's review
Paid $500+OverpricedGeneral carpet cleaningPet stain & odor removal
Stanley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service.Very knowledgeable and personable Night and day difference

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
Heather13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend! Jovany did an excellent job! Very professional and knowledgeable!

Paid $450–500Reasonable priceGeneral carpet cleaningPet stain & odor removal
Arkisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Edward did a wonderful job, arrived on time, went above and beyond, and was friendly and professional. Thanks!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
LauraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Daylon was professional, efficient and accommodating! We'll definitely call Stanley Steemer and ask for Daylon again!

Paid $200–250Reasonable priceGeneral carpet cleaningArea rug cleaning
Lillian11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Service person today was demonstrated excellent customer service! Very attentive to details; and always checked in if unsure about situation or service status. Need more customer conscience professional workers~

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
ArlindaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kailyn was on time, pleasant, accommodating and very hard working. Anything we ask of him he was accommodating. Will ask for him on next visit:) :) 😊

Great priceCarpet steam cleaningGeneral carpet cleaning
Gail9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The technicians were amazing. Very friendly. Keontae was amazing. He should be promoted

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaning
hfavale5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Thomas was very thorough and explained how the process works!

Paid $450–500Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Phyllis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quincy & Damon were very professional and polite. Quincy explained the process before getting started and listened to my concerns. I appreciate the time & care they took in cleaning. Great job!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Rhonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stanley steamer did an excellent job on our carpets!

Paid $150–200Reasonable priceGeneral carpet cleaning
Mara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

⭐⭐⭐⭐⭐ Excellent Carpet Cleaning Service! I couldn’t be happier with the results. Anthony arrived on time, was professional, courteous, and took great care of my home throughout the entire process. My carpet had several stains and high-traffic areas that I thought would never look clean again, but they were able to…

Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaning
Joselyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Keonte was very friendly and professional. Did a great job cleaning and let me know about discounts when you add more areas so I ended up adding on the stairs to be cleaned and it all looks excellent!

Reasonable priceGeneral carpet cleaningPet stain & odor removal
LeAnn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kaiden was super kind and helpful and did an amazing job cleaning our carpets. Everything looked great afterward! He worked quickly and he was good about working around my kids while he was here which I appreciated so much. Overall a really easy, positive experience!!

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
Claudia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Mike was very nice, knowledgeable and though. He is the only one I want to clean my carpets

Paid $150–200Not sureCarpet steam cleaningGeneral carpet cleaning
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome service! Highly recommend!

Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Caitlin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Charly was very polite, efficient & knowledgeable. I would have him clean my carpets again! I would recommend him for service!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Keontae did a really good job, was very respectable and answered all of my questions. Keontae was very professional & gets A+ rating.

Reasonable priceUpholstery cleaningGeneral carpet cleaning

Show more general carpet cleaning reviews (58 more) →

Price

$214-28% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 65%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning795$170–$390
Upholstery cleaning159$196–$359
General carpet cleaning78$170–$359
Pet stain & odor removal57$203–$385
Area rug cleaning39$164–$359
Drapes & curtain cleaning5$207–$366
Mattress cleaning5$126–$335

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